My 2017 Lexus RX was in a minor crash and brought my car here to repair the damage to the rear bumper. I was assured that they would restore the car to " like new" condition. The car was in the shop a full two weeks and after I brought it home I noticed a sizable gap between the bumper and the trunk door gasket, large enough that you could see behind the bumper. I asked that they take a look, they had it in a lift for 15 minutes came back and said it wasn't fixed, the gap was still there and the service person said that was the best they could do and that all the clip were as snug as they can get.. unfortunately they did not live up to their promise and I will be taking the car to the Lexus dealer to see if they can fix it.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
