Cook's Tire And Tune


Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

600 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8
Original
Overall Rating 2.6/5Overall Rating 2.6/5rating 2.6rating 2.6rating 2.6
97% Would Recommend
Latest Review 2 days ago
Ryan R. on 11/21/2017
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Ryan said the service was good.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 11/11/2017
Review Created: 11/21/2017
This review was collected via phone interview by Customer Research Inc.
Jay J. on 11/21/2017
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Jay said they were good, smart and clear. The price and everything was good.
Vehicle: Honda Accord Coupe
Category: Service
Service Date: 11/11/2017
Review Created: 11/21/2017
This review was collected via phone interview by Customer Research Inc.
STAN P. ReScore Review on 11/17/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My concerns satisfied!"
My concern over the best two of four tires to be put on the front axles during tire rotation has been satisfied. Rod had me pick the tires to be put on the front of my car and I am impressed by his and Bernard's concern over my satisfaction. Great customer service shown! Thanks!
Vehicle: Subaru Outback
Service Date: 11/15/2017
Review Created: 11/17/2017 02:30 PM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Didn't really get what I asked for!"
I brought my 2011 Subaru in for tire rotation. I have two original tires (date code 2310) and two somewhat newer tires (date codes 1811 and 3811), all of which are almost ready to be replaced. I have 65, 180 miles on this car, bought in 2010. I asked for the best tires, based on tread wear and assuming the two slightly newer ones, to be put on the front axles. Not what happened! I believe I had a standard tire rotation on my car, as I have an older tire on the right front and left rear. Used to be on the left front and right rear. I should mention that all the tires have good tread, some wear on the inside, but not yet on the wear bars. The tires were spin balanced at Cook's. There are no cracks on the sidewalls. These tires have more life in them, maybe 5,000 miles for the type of driving I do now. I think if they had been rotated as I asked, I might get that mileage! I still might even so.
Vehicle: Subaru Outback
Service Date: 11/15/2017
Review Created: 11/17/2017 02:30 PM
Bryan C., owner at Cook's Tire And Tune responded on 11/17/2017

Hey Stan thank you so much for stopping by and allowing us to explain things a little better for you. We appreciate your business and look forward to taking care of your automotive needs in the future.

Bryan Cook
Chris C. on 11/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Chris said this business did a good job.
Vehicle: Toyota Pickup
Category: Service
Service Date: 11/10/2017
Review Created: 11/17/2017
This review was collected via phone interview by Customer Research Inc.
JAQUE A. on 11/16/2017
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"oil Change"
Great Service
Vehicle: Nissan Xterra
Service Date: 11/15/2017
Review Created: 11/16/2017 08:27 PM
STEPH-ROB B. on 11/16/2017
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"Thanks Again"
Once again, Thank you Cook's Tire and Tune for always being there for us. This is the only place where we take our cars.
Vehicle: Honda Element
Service Date: 11/11/2017
Review Created: 11/16/2017 08:52 AM
ROSE F. on 11/16/2017
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"Good customer service . "
I have been going to Cooks for a couple of years now and have not been disappointed in any work they have done. Tires, brakes and general maintenance .
Vehicle: Mazda Mazda3
Service Date: 11/10/2017
Review Created: 11/16/2017 05:50 AM
Sherdan G. on 11/14/2017
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Sherdan said the staff were nice but things didn't go as smoothly as they should have. He had to take his vehicle back because a part came loose.
Vehicle: Dodge Pickup
Category: Service
Service Date: 11/07/2017
Review Created: 11/14/2017
This review was collected via phone interview by Customer Research Inc.
Roy L. on 11/13/2017
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Roy said the service was fabulous.
Vehicle: Honda CR-V
Category: Service
Service Date: 11/03/2017
Review Created: 11/13/2017
This review was collected via phone interview by Customer Research Inc.
Colin B. on 11/09/2017
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Colin said the staff provided good service.
Vehicle: Toyota Pickup
Category: Service
Service Date: 11/03/2017
Review Created: 11/09/2017
This review was collected via phone interview by Customer Research Inc.
Brady W. on 11/07/2017
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Brady said the staff provided all the service and they did it quickly.
Vehicle: Ford F-150
Category: Service
Service Date: 11/02/2017
Review Created: 11/07/2017
This review was collected via phone interview by Customer Research Inc.
JAMES S. on 11/02/2017
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"Always Relible"
Needed brakes on all 4 wheels, but not new rotors too. Smooth stopping ahead.
Vehicle: Lexus ES 350
Service Date: 10/31/2017
Review Created: 11/02/2017 03:24 PM
JOHN S. on 11/02/2017
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"Super customer service"
Customer service is number one here!
Vehicle: Toyota Tundra 4WD Truck
Service Date: 11/01/2017
Review Created: 11/02/2017 08:50 AM
Christine B. on 11/02/2017
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Christine said the staff provides good service.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 10/30/2017
Review Created: 11/02/2017
This review was collected via phone interview by Customer Research Inc.
Tom C. on 11/02/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Tom said this business quoted him $480 for 4 hours of labor. He received a phone call the next day saying they needed to drop his transmission out and it was now going to be $1600 to fix the vehicle. He ended up taking his vehicle elsewhere and they fixed his vehicle for $200 in 2 hours. Tom doesn't recommend this business.
Vehicle: Toyota Camry
Category: Service
Service Date: 10/30/2017
Review Created: 11/02/2017
This review was collected via phone interview by Customer Research Inc.
Nicole Y. on 11/02/2017
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Nicole said the staff did a good job. They were nice and efficient.
Vehicle: Honda Civic
Category: Service
Service Date: 10/30/2017
Review Created: 11/02/2017
This review was collected via phone interview by Customer Research Inc.
SCOTT T. on 11/01/2017
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"GREAT PRICE & EVEN BETTER SERVICE!"
A +++

God bless you all,

Pastor Scott
Vehicle: Toyota Camry
Service Date: 11/01/2017
Review Created: 11/01/2017 07:54 PM
Connie A. on 10/30/2017
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Connie said she really liked the staff and they were very polite.
Vehicle: Nissan Frontier 2WD
Category: Service
Service Date: 10/25/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
Sean H. on 10/30/2017
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Sean said Rod is great.
Vehicle: Dodge Challenger
Category: Service
Service Date: 10/24/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
DAVID T. on 10/29/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"alignment"
Not certain my alignment problem is fixed. Should I bring it back in?
Vehicle: Toyota 4Runner
Service Date: 10/27/2017
Review Created: 10/29/2017 06:06 AM
Bryan C., owner at Cook's Tire And Tune responded on 10/29/2017

David we’d be glad to take a look at your alignment. Give me a ring Monday am and I’ll look into it sir

Bryan Cook
Displaying Review 1 - 20 of 600 in total