ReScore Reviews™ (7)

ReScore
Overall Rating 4.8571429/5Overall Rating 4.8571429/5Overall Rating 4.8571429/5Overall Rating 4.8571429/5rating 4.8571429
Original
Overall Rating 2.5714286/5Overall Rating 2.5714286/5rating 2.5714286rating 2.5714286rating 2.5714286
97% Would Recommend
Latest Review 2 days ago
LISA H. on 04/18/2018
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"All around fantastic"
Wonderful service and kind, caring, attentive associates makes Cooks my first choice on all things with my car!
Vehicle: Honda Accord Sdn
Service Date: 03/22/2018
Review Created: 04/18/2018 01:42 PM
Matt P. on 04/17/2018
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Matt said that the facility took care of a recent problem that he had and now the vehicle runs like new. They did what they said they would do and provided good communication.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 04/14/2018
Review Created: 04/17/2018
This review was collected via phone interview by Customer Research Inc.
Ryan H. on 04/17/2018
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Spoke with Nicole. She said this business was very quick and answered her questions. She was in and out.
Vehicle: Toyota Camry
Category: Service
Service Date: 04/14/2018
Review Created: 04/17/2018
This review was collected via phone interview by Customer Research Inc.
MUNDO V. on 04/16/2018
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"Service repair "
Excellent service center, always prompt and friendly staff
Vehicle: BMW 6 Series
Service Date: 04/14/2018
Review Created: 04/16/2018 04:50 PM
RICHARD R. on 04/14/2018
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"Service "
From the time I walked in mundo made me fill like family a warm welcome and a friendly smile was all it took very informative and up front with my automotive needs a very great place to come and get your car worked on
Thank you Richard Rodriguez
Vehicle: Lexus ES 350
Service Date: 04/12/2018
Review Created: 04/14/2018 07:43 AM
Ian R. on 04/13/2018
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Ian said the staff was nice, and did a good job. However, he called ahead and made an appointment the day before. He was told the service should take 1 to 1 1/2 hours. He was disappointed the service took 3 hours. It was inconvenient for him.
Vehicle: Mercedes-Benz E320
Category: Service
Service Date: 04/10/2018
Review Created: 04/13/2018
This review was collected via phone interview by Customer Research Inc.
BELINDA N. on 04/11/2018
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"great service"
Fast service and friendly staff
Vehicle: Ford Escape
Service Date: 04/09/2018
Review Created: 04/11/2018 07:48 AM
BITA Y. on 04/07/2018
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"Alignment"
I brought my car for an alignment and they did a great job. Friendly, quick and professional
Vehicle: Honda Accord Cpe
Service Date: 04/04/2018
Review Created: 04/07/2018 09:17 AM
Lindsay P. on 04/07/2018
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Lindsay said that this kind of business is hard to find. The staff were honest, trustworthy, helpful, and down to earth.
Vehicle: Toyota Yaris
Category: Service
Service Date: 04/05/2018
Review Created: 04/07/2018
This review was collected via phone interview by Customer Research Inc.
NAVA B. on 04/06/2018
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"Great and Speedy Service"
Thank you very much I needed help with my tire right away and you guys were excellent. Thank you!
Vehicle: Mercedes-Benz C300
Service Date: 04/04/2018
Review Created: 04/06/2018 09:24 PM
CATHY K. on 04/04/2018
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"True service "
Cooks offers traditional, old fashioned quality service which is nearly non-existent in today’s world! What a treasure for North Orange County!
Vehicle: Lincoln LS
Service Date: 04/03/2018
Review Created: 04/04/2018 08:21 PM
Angie C. on 04/03/2018
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Angie said this business is fantastic.
Vehicle: Mazda CX-5
Category: Service
Service Date: 03/31/2018
Review Created: 04/03/2018
This review was collected via phone interview by Customer Research Inc.
Cinthia T. on 04/03/2018
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Cinthia said the staff provided excellent service. They were all quick and very polite.
Vehicle: Kia Optima
Category: Service
Service Date: 03/31/2018
Review Created: 04/03/2018
This review was collected via phone interview by Customer Research Inc.
Scott M. on 04/03/2018
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Scott said the employees always take really good care of him.
Vehicle: Ford Freestyle
Category: Service
Service Date: 03/30/2018
Review Created: 04/03/2018
This review was collected via phone interview by Customer Research Inc.
JODY H. on 03/28/2018
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"Service on my 2016 Toyota Hylander"
This was my first time bringing my Toyota Hylander into Cook's, I have had other vehicles of mine serviced at their facility in Fullerton. Staff is very friendly, always able to squeeze me in if I didn't have an appointment. Bottom line, they are a lot more reasonable than the Toyota agency in Anaheim, which is great on my pocket book. I will be taking my Toyota to Cook's from now on.
Vehicle: Honda Element
Service Date: 03/24/2018
Review Created: 03/28/2018 09:58 AM
DIANE P. on 03/27/2018
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"Excellent service"
Professional, clean and prompt service. Acknowledgement of customers when they are busy. I would recommended this business.
Vehicle: Mazda Tribute
Service Date: 03/24/2018
Review Created: 03/27/2018 08:07 AM
AMY G. on 03/23/2018
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"Personal service "
I was referred to Cook’s by both my brother and father. I was treated like a person, not a number and my service was completed faster than anticipated while I waited in the very comfortable customer waiting area. I will be back.
Vehicle: Jeep Patriot
Service Date: 03/21/2018
Review Created: 03/23/2018 12:54 PM
VINCENT C. on 03/23/2018
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Way to expensive!!!"
Went elsewhere for repairs 1/2 the price...
Vehicle: Nissan Altima
Service Date: 03/20/2018
Review Created: 03/23/2018 12:04 AM
PAUL L. on 03/22/2018
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"Great Service"
Exceptional service, great staff n very honest n up front
Vehicle: INFINITI QX56
Service Date: 03/21/2018
Review Created: 03/22/2018 10:28 PM
DEREK T. on 03/20/2018
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"Resolved issue"
I had an issue with communication on my last visit, but the team was all over it and fully resolved it. Thank you for your customer service and because of it, I will be back!
Vehicle: INFINITI G37 Coupe
Service Date: 02/20/2018
Review Created: 03/20/2018 08:56 PM
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