I would love to help you out in this matter, We have no record of you being a customer. Please reach out to me at 951 272 8648 and will gladly assist you, thank you, Mike
YOu are in Switzerland, we sent you the order with the post office as you requested on your order since it's more economical, Please allow sufficient time for transit, custom clearance, etc etc ... 6 to 8 weeks and sometimes longer. Next time when placing an order, pay a litte more and request UPS as transit time is much faster.
Why do you show on your profile that you are located in Dallas Tx. when indeed you reside in Switzerland and that is where the package is beeing delivered to?
Shipping is late, its shipping number is not readily available
Moreover, one of the two products was broken
I am waiting for reply from the parts manager now.
You placed an order on 10/25/2018, Parts shipped that same day, You received them on 11/05/2018 in Japan that is 10 days for international shipping and you say that we are late? What else do you want us to do? Also you claim that one part is bent when on the picture you sent it looked very slightly bent on one end and will not have any effect on installation or visual + plus we refunded you for that part. I just dont understand the one star and no rocommendation..
We orginally painted a custom paint job with ghost flames on the entire car in 2013, Customer drove car 30,000 miles not in the best conditions causing road debris and scratches damages to the paint job (not our fault). As a Customer satisfaction, we agree to repaint the entire car with a custom paint job again which took over 320 Hours + paint and materials to an absolute very nice brand new custom paint job silver blue with ghost flame and pearl finish and this gentleman still give us a one star?? and negative feedback, not cool.. Paint job can be seen on our Instagram at @Corvettespecialty
They processed a cancelled order on JUNE 4....it's AUGUST 25 NOW, and I've called every week asking for my refund, it's not funny anymore.
I see that this business has had it's FTB suspended by the Secretary of State, California. Which leaves them legally exposed for a good spanking. Bend over assholes.
READ THE GOOGLE REVIEW OF THE MAN WHO'S CAR WAS DRAGGED THRU A TERRIBLE FINANCIAL DEAL, GIVEN A LEGAL JUDGEMENT AGAINST THIS BUSINESS.... AND THEY REFUSE TO REIMBURSE THEIR DOCUMENTED MISTAKES.
At the time you placed the order, you didnt want to pay shipping charges so you opted to wait for the part to come with our stocking order so you wouldnt have to pay for inbound shipping. Why the one star rating? we performed as you contracted us to do..
Very sorry about the delay. You placed your order on July 12th 2018 and like you said, it is a very difficult part to get and we happened to have had found New Old stock that had not arrived in our facility at the time you placed the order but was on its way to us and shipped the part to you on July 21st 2018. As hard as we try, it is not always easy to have all the parts in stock for a car that is 24 years old. A one star rating is really not fair but i guess demanding individuals like you, keep us on our toes :).
Hey Brian, You are being a little hard on us, Not only did we compliment you with a free part, we also upgraded it from a plastic one to the better more expensive stainless steel part.
I am sorry that we scored this low to your standart and will try to do better next time if given a chance.