They are rated 10 in my evaluation.
The tail wagging the dog? Maybe. We quoted this man to fix his car and he said he’d get back to us the next day, nothing. We left numerous messages over the next two weeks. He came in on Monday July 10th and wanted more time. I told him we would be starting storage the next day as our life goes on, he asked for ONE more day, I said fine. Nothing, I called at the end of the next day to remind him, no answer, no call back. Two weeks after storage started he called and I told him I filed a mechanics lien, he said he’d be right down to pay the bill and take it, nothing. The lien was executed over two months ago. I gave him two weeks storage for free before he backed me into a corner to deal with his car.