Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88
4.9

( 347 Reviews )

99% Would Recommend
Latest Review 13 days ago

Reviews


CH
Cara H.
Fort Worth, TX
Mercedes-Benz GL-Class
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/14/2019 Category: Service
Cara said she had to contact the employees for updates.
This review was collected via phone interview by Customer Research Inc.

DS
DIANE S.
Plano, TX
BMW 318i
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/03/2018
Diane Sullivan
I have used Cowtown Rover for several years and they are very knowledgeable and do good work. They are also
cheaper than their competitor and more efficient.

DH
Deborah H.
Weatherford, TX
Volvo S40
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2018 Category: Service
Deborah said the service was good.
This review was collected via phone interview by Customer Research Inc.

KS
Kelvinal S.
Grand Prairie, TX
Dodge Charger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2018 Category: Service
Kelvinal said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

AB
Ashley B.
Fort Worth, TX
Land Rover Range Rover
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/24/2018 Category: Service
Ashley said there was an unspecified issue that was left unresolved.
This review was collected via phone interview by Customer Research Inc.

SM
Sandra M.
Watauga, TX
Land Rover LR4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/10/2018 Category: Service
Sandra said she was disappointed in this business for saying she needed work done that wasn't required.
This review was collected via phone interview by Customer Research Inc.

TL
Tamara L.
Fort Worth, TX
Land Rover Range Rover
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2017 Category: Service
Tamara said this business missed something so she had to take her vehicle back. Other than that, the service was good.
This review was collected via phone interview by Customer Research Inc.

LS
Laura S.
Fort Worth, TX
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/09/2017 Category: Service
Laura said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JR
Joel R.
Fort Worth, TX
Land Rover Range Rover Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2017 Category: Service
Joel said this business provided good and fast service. He was really appreciative.
This review was collected via phone interview by Customer Research Inc.

JP
Javier P.
Fort Worth, TX
Mercedes-Benz SL-Class
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/27/2017 Category: Service
Javier said this business did not take the time to look at his vehicle well enough and because of this he would not recommend others to them.
This review was collected via phone interview by Customer Research Inc.
Debbie R. from Cowtown Rover responded on 07/31/2017

Sorry you feel we didn't look over your vehicle enough. Vehicle was in a bad accident and who ever did the repairs botched up wiring to vehicle. We felt vehicle should go back to where it was repaired first.


KW
Kayla W.
Arlington, TX
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/21/2017 Category: Service
Kayla said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
Fort Worth, TX
Land Rover LR3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/24/2017 Category: Service
John said he had made an appointment a couple of days out and when he arrived, they didn't seem to know what he was there for. As a result, he was passed around about three times before someone finally took his keys from him.
This review was collected via phone interview by Customer Research Inc.

MC
Masud C.
Duncanville, TX
Mercedes-Benz E350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2017 Category: Service
Masud said they were prompt and very good. He suggested they give vehicles a quick rinse and vacuum.
This review was collected via phone interview by Customer Research Inc.

LB
Laura B.
Fort Worth, TX
Land Rover Discovery
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2017 Category: Service
Laura said the service was good. But they could have had better communication. They completed the repair.
This review was collected via phone interview by Customer Research Inc.

JD
John D.
Fort Worth, TX
BMW 550i
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/06/2017 Category: Service
John said they provided wonderful service. They did quality work and the gave him great advice.
This review was collected via phone interview by Customer Research Inc.

GJ
Gary J.
Avon, OH
Porsche 911
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/14/2017 Category: Service
Gary said he is happy with the timeliness of his request and the feedback being addressed. He was there for a pre-purchase inspection. He anticipated a more thorough checklist.
This review was collected via phone interview by Customer Research Inc.

DL
Donald L.
Fort Worth, TX
Land Rover Range Rover
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/08/2017 Category: Service
Donald said there were some issues with this vehicle initially that did not get repaired. Sam is a nice guy and he knows he tried. His heart was in the right place.
This review was collected via phone interview by Customer Research Inc.

WH
Wayne H.
Fort Worth, TX
Toyota Celica
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/11/2017 Category: Service
Wayne said the service was good. However, it was a little expensive.
This review was collected via phone interview by Customer Research Inc.

DP
David P.
Fort Worth, TX
Land Rover Range Rover Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/17/2016 Category: Service
David said he experienced a little hiccup during his experience at this business. After he got his vehicle back, he could smell gas. He talked to Sammy about it and was told they would pick his vehicle up and look at it for him.
This review was collected via phone interview by Customer Research Inc.

MK
Mary Margaret K.
Fort Worth, TX
Toyota Sequoia
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/25/2016 Category: Service
Mary said the service took a little longer than she would have liked.
This review was collected via phone interview by Customer Research Inc.

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