Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

880 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 3 days ago

Reviews


MB
Margaret B.
Idaho
Mercury Sable
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Margaret said the business was good.
This review was collected via phone interview by Customer Research Inc.

TW
TERRY W.
Jeep Liberty
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/14/2019
Quality over quantity
I have taken my Jeeps to Dales for several years now in-spite of the fact that they are on the opposite side of town from where I live, which is only blocks from the Jeep dealership. The quality of work has always been high and I appreciate their ability and willingness to help me understand the problem as well as the solution. The discount for paying in cash is nice, too.

However, to be honest, and to explain why my normal 5-star rating for Dale's is only a 4-star for the purpose of this review ~
1. Never, ever, in all these years have I had the displeasure of reaching voice mail when calling Dale's. Now, that is not at all an unusual event when contacting the larger, impersonal, high-pressure repair shops, but Dales? No! No! Please, not my trustworthy Dales!
2. Never, ever, in all these years have I unexpectedly had to leave my vehicle at Dales for more than one day. Of course some tasks do require more than a single day. However, those times were always pre-arranged. This time I even took my vehicle in the day before the appointment and didn't find out until I called late afternoon the next day that it wouldn't be ready. That news required my to change other appointments that I had made and I was left with the choices of either pay for a ride to Dales to pick up my vehicle or walk. Fortunately it was good weather so my dog's and I made the two-hour walk. I was also a bit surprised Dales did not offer to assist with that.

In the end, I am still okay with Dales, but I do have the fear that they are getting a little too popular. I've seen it before. A good company gets better and better until they can no longer handle the business that they have earned and they then take on the attributes of the "big box" service shops, like the one in my own neighborhood. Hopefully that is not the case with Dales, but the symptoms of the disease are there.

CM
CHRIS M.
Boise, ID
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019
As always--great service
I've been going to Dale's Auto Care for years. I continue to be impressed with their approach, communication, service and the reasonableness of their pricing. It's a very nice feeling to have complete trust in your mechanic.

GB
glenda B.
Boise, ID
Chrysler 200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
Glenda said Sam was great and the service was great.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Boise, ID
Subaru Forester (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2019
Great team, expert, great value
I know how the team works at Dale's Auto Care since a while now. With a couple of major works done in the past, they keep my two cars in very good shape even if one is now getting really old. They do quality work and they make an effort to explain the issues they see and what they do to fix them. Their expertise allows them to see problems long before they cause major damages avoiding surprises and saving a lot of money down the road. They keep potential issues under control and they normally fix them when is the right time to do it without overspending. I will continue to go there for the foreseeable future. Worth every penny. Highly recommend it.

JS
JULIE S.
Garden City, ID
Dodge Grand Caravan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/28/2018
Trustworthy and thorough
Sam takes time to explain information and give tips. He works hard to make it a good deal for the customers and is honest about warranties and stuff like that. They are thorough with the cars, but sometimes take a long time because of this and because they have so much good business!

KS
Karen S.
Idaho
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Karen said the business was great. They are honest and very helpful.
This review was collected via phone interview by Customer Research Inc.

MT
Mike T.
Idaho
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Mike said they have awesome service.
This review was collected via phone interview by Customer Research Inc.

MM
Matt M.
Boise, ID
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Matt said that they were quick and cheap.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Boise, ID
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2018
Consistent excellent service
Always the extra care that makes the difference.

JK
Jordan K.
Idaho
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018 Category: Service
Jordan said the customer service was great.
This review was collected via phone interview by Customer Research Inc.

SL
Sydney L.
Idaho
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Sydney said the employees were friendly. They took her vehicle in really quickly. They completed service at a reasonable price.
This review was collected via phone interview by Customer Research Inc.

EB
Eric B.
Mountain Home, ID
Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Eric said the business provided a fantastic experience. They go out of their way to make sure the service is done correctly.
This review was collected via phone interview by Customer Research Inc.

CN
Charlie N.
Boise, ID
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Service
Charlie said the service was very good. The prices and entry time were great, and the work was excellent.
This review was collected via phone interview by Customer Research Inc.

ML
Markus L.
Idaho
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Markus said this business worked well with him.
This review was collected via phone interview by Customer Research Inc.

DS
Drew S.
Idaho
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Drew said the customer service was good. The staff was fair and they didn't try and push sales on him.
This review was collected via phone interview by Customer Research Inc.

KM
Kevin M.
Idaho
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Kevin said they gave him a time estimate and beat it by ten minutes. They told him 40 minutes. It was done in 30 minutes.
This review was collected via phone interview by Customer Research Inc.

RM
Reg M.
Boise, ID
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Reg said they saved him a lot of money.
This review was collected via phone interview by Customer Research Inc.

DE
DICK E.
Boise, ID
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018
Excellent as Usual
Assessment of problem. In depth investigation into the why it has happened.
Very full explanations. And complete resolution.

A confirmed fan...

PE
PAUL E.
Meridian, ID
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
Service on Toyota
Staff always pleasant, courtious and helpful. We especially like the fact that when you do service you check other things such as brakes, fluids, belts, etc and give us information so that we can have service timely before something dangerous happens.

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