I had obtained a quote at the muffler shop to replace a leaking flex flange, and the next morning dropped my car off there. Thew muffler shop called me, and told me the flange leak was present, but seemed minor. However, the exhaust manifold is cracked, and requires replacement. I told him I could not afford to have it replaced, but would replace it myself, which I will do, next week.
The muffler shop suggested I not have the flange replaced until after the manifold was replaced, as he thought it may be alright and pass smog requirements without replacing the flex flange. He could easily have gone ahead and replaced that part, at $250 parts and labor, and sent me on my way to replace the manifold. He did not do that.
Instead, he sent me on my way, at NO CHARGE, even though he had taken the time to discover the cracked manifold. I was stunned!
I credit the muffler shop with being very honest and helpful, as I do Dans' Mobile, who refered me to this muffler shop, which is where he sends cars he is repairing for exhaust needs.
Dan turned me on to his "go to guy" for exhausts, and saved me a great deal of cash on the repairs I need to pass smog.
He did that to help me save money, as he knew I have been off work for months, doing chemotherapy for my illness, and cash is tight.
What a great bunch of people at Dans! Really looking out for the customer. The work he did for me was exactly as quoted before work began, and I was informed of the broken part. He then proceeded to get me expert help, and no profit to himself, and for that I am very thankful.
I would recommend his service to anyone, with confidence they will be treated fairly and with honesty. It is so difficult to find a good mechanic these days, and these guys are a+.
Additionally, I received a discount, for being a AAA member! His has been a top AAA certified shop for 15 years. A good place to do business, my first choice should I require service in the future.
Dan at Dans Mobile will get my car back to smog test , soon as I make the repair, for retest.
I called you a couple of times today and left 2 voice mails, I wanted to speak with you in person. The email you refer to should have stated that this price was for standard oil, full synthetic oil is additional. Also that the price applied to most cars. If this disclaimer was not in the email, please provide me a copy so I can get it fixed.
When you arrived in the shop we looked up the required oil for your car and found that it required 0w-20 oil, which we have in full synthetic oil only.
This was explained to you and my Service Advisor obtained your authorization at the price for the synthetic oil, which was $87.43.
You authorized the synthetic oil at the higer cost and signed an estimate for $87.43.
I understand this may have been confusing, but your options were presented to you before we did the seervice, and you were charged excatly what you authorized, the $87.43, no more no less.
I am not sure what more we could have done, and I am sory we did not meet your expectations. Pleas call me if you would like to discuss this futher.
Dan Reshaw's Mobil
9315 Baseline Rd
Rancho Cucamonga CA 91730