Reviews
Verified Customer
Verified Customer
Verified Customer
Verified Customer
Verified Customer
Verified Customer
Verified Customer
Verified Customer
Verified Customer
Hi Troy,
I want to apologize for our inability to give you the attention you deserve. Our Shop was literally overwhelmed with work due to the upcoming Labor Day weekend. We should have not given false expectations as far as the research and estimating require to giving accurate cost on your truck. For that we are sorry. I know your time is valuable, please don’t think that has gone unacknowledged.
I would appreciate some level of grace from you, as you communicate with others, as our short coming was due to being too busy and not an attitude of indifference. Again, I apologize.
Respectfully,
Jeff Davis
DAVIS DIESEL INC.
Verified Customer
Hi Bud,
Thank you, for the kind words and taking the time to acknowledge your experience. I will be sure to share this with our team.
Thanks again,
Jeff Davis
Verified Customer
Verified Customer
Verified Customer
5 hours for an oil change seems pretty excessive in my opinion. The invoice I received noted, "Tech stated that tires were rotated but tire pressure monitor was way off- recommend reset. Not sure where that confusion came from, because the monitor clearly showed the 85 lbs. Rear tires had been moved to the front, and 65 lbs. moved to the back. Next, the service advisor showed mea pic of the air box housing which was cracked from overtightening the screws. While there was no way for me to prove it, I'm certain this was not like that before. I've personally changed out the air filter- using only a screwdriver-. Frankly not worth the pissing match, but one that can't get the tire pressure correct, seems likely to over torque the screws. In summary, for $120 and 2.5 hours of waiting, I received a damaged air box and had re-inflate my tires to the proper pressure. On a positive note, the oil shows the proper level- at least that was done right.
Hello Greg,
I am sorry for your poor experience as our guest. I assure you this is not normal and nor should it be. We work daily to impress our guests, rather than disappoint them. I would like the opportunity correct any problems and inconvenience you have experienced. I would though like to address a couple of your criticisms. You assume that your air filter box was probably damaged by our shop based on a completely different process I.E. “tire rotation” (Michael our service advisor showed you pictures of the broken air box with dust embedded in the cracks. Demonstrating a long-term issue/problem). Greg, you making a statement like that is offensive, to me personally and as a business owner. I understand you have a level of frustration and inconvenience but, to publicly blasted a business without trying to resolve your concerns is not edifying in anyway. Until now we have left the TPMS programming to tire shops in the area as they are specialized and equipped to correct any issues with that system more effectively. That being said, I have now invested in the equipment to configure & re-program these sensors, as well as test key fob function.
If there is anything, I can do to correct your disappointment in our performance. I am willing to do it.
Please let me know your thoughts.
Jeff Davis,
DAVIS DIESEL Automotive
jeff@davisdiesel.com
509-892-3836
Hello Greg,
I am sorry for your poor experience as our guest. I assure you this is not normal and nor should it be. We work daily to impress our guests, rather than disappoint them. I would like the opportunity correct any problems and inconvenience you have experienced. I would though like to address a couple of your criticisms. You assume that your air filter box was probably damaged by our shop based on a completely different process I.E. “tire rotation” (Michael our service advisor showed you pictures of the broken air box with dust embedded in the cracks. Demonstrating a long-term issue/problem). Greg, you making a statement like that is offensive, to me personally and as a business owner. I understand you have a level of frustration and inconvenience but, to publicly blast a business without trying to resolve your concerns is not edifying in anyway. Until now we have left the TPMS programming to tire shops in the area as they are specialized and equipped to correct any issues with that system more effectively. That being said, I have now invested in the equipment to configure & re-program these sensors, as well as test key fob function. I would hope in the future this will speed our process as well as enhance our guest experience & confidence. Again, I am sorry for the disappointments.
If there is anything, I can do to correct your disappointment in our performance. I am willing to do it.
Please let me know your thoughts.
Jeff Davis
DAVIS DIESEL Automotive
jeff@davisdiesel.com
509-892-3836
Verified Customer
Verified Customer