business image

Delray Hyundai

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(3,875 Reviews)
62
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
234
Total ReScores
4.6
ReScore Average
62
Net Promoter Score ®

Business Details

About

The service department at Delray Hyundai is staffed with factory-trained Hyundai technicians ready to answer your questions and address your service needs. The service department at Delray Hyundai is staffed with factory-trained Hyundai technicians ready to answer your questions and address your service needs.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(561) 265-0000

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Eastern Time (US & Canada)
501 N.E. 6Th Avenue Delray Beach, FL 33483
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(3,875 Reviews)

KN
gravatar
Kim N.
Boca Raton, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/16/2024
0
Category: Service
Difficult, Slow, Unprofessional
We just purchased a Genesis for CASH and it was the most convoluted car purchase we have ever experience. First the salesmen are vague and like to play a shell game with over promise and under deliver when they present the offer. The said the could not deal off MSRP, but needed up doing so when we got up to leave and go to another dealer. Once we came to terms it took over an hour of sitting around before we could sit down with the 'finance manager'....that is a huge overstatement. The process is the most ass-backward way of doing business than i have ever experienced in my 45+ years in business. They ask you to initial that you have read and agree to ALL the purchase paperwork, included arbitration agreements, purchase docs and more, before they provide it to you to read. We went to pick up the car today because of the holiday we could not get a cashier's check and they stated that they NO LONGER has the window sticker to give us AND we had to insist on getting a copy of the paperwork we signed. They had NO INTENTION of giving it to us. Needless to say, we will NOT be back and will take the car to a different dealership for service. If we EVER purchase another Genesis it will not be from Delray Hyundai.....Don't use Sammy or Angelo unless you want a lot of BS.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.