Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

588 Reviews

99% Would Recommend
Latest Review 9 days ago

Reviews


TV
TODD V.
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Great service!
Thanks again! Always a good experience.

Verified Customer
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Great service
I appreciate the quality, flexibility and value for my money that I receive from Urban. I recommend them without reservations.

SJ
Shane J.
New York
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Spoke with Shane. He said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

TV
TODD V.
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018
Thank you!
Great service and team at Urban Auto. Highly recommended.

BH
BETH H.
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018
Very friendly!
Guys are very helpful. Communication is great. They won't do anything before they speak with you about what they have found.

BC
BILL C.
Salamanca, NY
Chevrolet Avalanche
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2018
Fast courteous service.
I needed an inspection and had some issues. The technician and were informative and friendly.

RH
Rob H.
New York
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Rob said the business completed all the work that was needed. He recommends them for work.
This review was collected via phone interview by Customer Research Inc.

DO
DENISE O.
Salamanca, NY
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Fast and Friendly Service
Urban Auto Center is always fast with service, friendly staff with a very clean and organized waiting area and garage.

RF
Reta F.
Salamanca, NY
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Reta said the business was prompt, and got the service done quickly. They got him in and out, and were cordial.
This review was collected via phone interview by Customer Research Inc.

JE
Jim E.
Great Valley, NY
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Jim said they did a good job.
This review was collected via phone interview by Customer Research Inc.

WG
Walt G.
Salamanca, NY
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Walt said the staff are good people.
This review was collected via phone interview by Customer Research Inc.

MW
Mike W.
Salamanca, NY
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2018
Best shop ever
Bill and the boys know how to treat customers rite, they do spectacular work, they will always have me as a customer.

JW
John W.
New York
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
John said the staff provided good service in a timely manner. They are nice and honest.
This review was collected via phone interview by Customer Research Inc.

KH
Katherine H.
Kill Buck, NY
Pontiac G6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Katherine said the employees do a good job and are concerned with what they're doing. She's been a customer for quite a while.
This review was collected via phone interview by Customer Research Inc.

MB
MARY B.
Cattaraugus, NY
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018
friendly and smiling!!!Trustworthy!!
Always answering questions I have, Smiling and friendly. Quick to get me in and take care of my problems!!!No long waiting!!! Blding is always CLEAN and comfortable. They need a raise!!!

KS
Kevin S.
Salamanca, NY
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Kevin said they did a good job.
This review was collected via phone interview by Customer Research Inc.

JS
Joe S.
Salamanca, NY
Pontiac Grand Am
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Joe said they do a good job.
This review was collected via phone interview by Customer Research Inc.

PH
Paul H.
Little Valley, NY
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Spoke with Janet. She said the service was very, very good and the job was well done and she was told what she needed.
This review was collected via phone interview by Customer Research Inc.

TB
Terry B.
Conewango Valley, NY
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Terry said this business always does a good job on his vehicles. He recommends them all the time.
This review was collected via phone interview by Customer Research Inc.

JJ
Jodi J.
Salamanca, NY
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Jodi said business' staff got her right in and she didn't have to wait.
This review was collected via phone interview by Customer Research Inc.