Different Strokes Of Alaska

Dirk, we understand and appreciate the need for communication while your truck is at our shop; in fact, we stay late into the evening often to ensure all folks are called back each day.  Unfortunately, we were often unable to reach you. When we called, your phone would ring for about a minute and then give us a busy dial tone.
With respect to repairs, we have a delicate balance trying to do what is right for you (the customer) between good service and reasonable cost. We do not replace parts that are not failed or failing. We also did not charge for any diagnosis after the initial repair.  On your first visit we had success when removing the excess refrigerant from your system and verified operation.  We stopped to avoid unneeded cost with no indications of additional failure.  There was no way to tell your system would not continue to operate as it did post this repair.   
When we spoke, you asked if these trucks had a serviceable drier unit, I was unsure as some are, and some are not.  Once evaluated (at no extra charge), we did see the drier was serviceable but also needed to recommend the entire system be replaced with the contaminants found post compressor install.  We were cautious here and will always be.   
We do strive for great service, unfortunately sometimes that service will require a couple visits to prevent throwing the parts catalog at your truck. We appreciate your business and look forward to working for you in the future. 


Robert