Upon arrival, I informed the technician that my cars needed oil changes and tire rotations. While waiting, I witnessed the service technician give a filter that needed to be replaced to the technician who checked us in. We speculated that it was for one of our cars so we jokingly started timing to see how long he would leave it there. The filter was there for over 20 minutes before he asked if I wanted it replaced. When checking out, I was informed of the costs of the oil changes only. The technician ignored the initial request for oil changes and tire rotations. They really could improve their customer service skills as the business wasn’t quite busy during the visit.
Doug B. from Doug's Tire Shop responded on 01/03/2020
I reviewed the video during your visit, unfortunately, there was, infact - a delay in the message being relayed to you, in regards of your vehicle's air filter - however, it sat in place for 13 minutes, as opposed to "over 20." There are normally 2 service writers on the counter, and 1 happened to be off that day, I was on the counter trying to help when I could. I apologize for the miscommunication in regards to the tire rotations, I'd like to offer 2 free rotations for Both of your Toyotas, in order to make up for our shortcomings. We hope you'll accept, and allow us another chance. Thank you