Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

1188 Reviews

ReScore Reviews™ (29)

ReScore
Overall Rating 4.3103466/5Overall Rating 4.3103466/5Overall Rating 4.3103466/5Overall Rating 4.3103466/5rating 4.3103466
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
94% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


Anonymous avatar
Verified Customer
Rosemead, CA
2015 Hyundai Sonata
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2018 Category: Service
TOTAL RECALL (sorta)
Bought a used Hyundai that had several recalls on it. I called up Downey Hyundai and they took care of both of them within an afternoon. Quick. Clean. Simple. They even set it up with a sales rep so I could pick up my vehicle after I got off of work later in the day. Only miscommunication came when the sales rep gave me the wrong paperwork and they had to mail me my receipt copy later on.
Pro Tip: Try the coffee machine in the lobby. Makes a surprisingly good drink to order.
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. from Downey Hyundai responded on 06/16/2018

Hi A

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim
562 231-0170


Anonymous avatar
Verified Customer
Downey, CA
2011 Hyundai Sonata Hyb
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Very pleasant
I thought the included car wash was a great perk.
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. from Downey Hyundai responded on 06/14/2018

Hi A


Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim
562 231-0170


IP
Irma P.
Lynwood, CA
2018 Hyundai Accent
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Customer service
Wendy is always very helpful and has excellent customer service with my parents car and my car service. It's always a pleasure when she helps us. Great work!!!!
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. from Downey Hyundai responded on 06/14/2018

Hi Irma


Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim
562 231-0170


JP
Janelle P.
Los Angeles, CA
2015 Hyundai Tucson
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Great timely service
The team here is always personable, kind, and patient.
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. from Downey Hyundai responded on 06/14/2018

Hi Janelle


Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim
562 231-0170


FL
Francisco L.
Montebello, CA
2009 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Clear communication and friendly staff
Found the issue with my car and fixed it in a timely manner.
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. from Downey Hyundai responded on 06/13/2018

Hi Franciso

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim
562 231-0170


SS
Stuart S.
Los Angeles, CA
2014 Hyundai Tucson
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/13/2018 Category: Service
Check the battery next time.
Please staple the battery diagnostic paperwork to the customer's copy, to demonstrate that it has been tested.
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. from Downey Hyundai responded on 06/13/2018

Hi Stuart

I'm very sorry to hear of your disappointment in your last service visit. We try very hard to make our customers visit a pleasant one.
I would like the opportunity to discuss your concerns. I will contact you after the holiday to discuss these issues. Have a great and safe weekend.

Thank You Tim
Service Manager
562 231-0100


Anonymous avatar
Verified Customer
Norwalk, CA
2013 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Excellent service
I am very pleased with the service of Hyundai Downey.
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. from Downey Hyundai responded on 06/13/2018

Hi A

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim
562 231-0170


BV
Beatriz V.
Playa Del Rey, CA
2008 Hyundai Elantra
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/11/2018 Category: Service
Bad service
I took a key and remote to be duplicated and service representative were so unfriendly.
Made me wait forever and had to come back again because key was made wrong.
I called to ask if it was ready and had me waiting for over 20 minutes on the phone. Never came back to me. This is really a bad service. Sorry ☹️
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. from Downey Hyundai responded on 06/11/2018

Hi Beatriz

I'm very sorry to hear of your disappointment in your last service visit. We try very hard to make our customers visit a pleasant one.
I would like the opportunity to discuss your concerns. I will contact you after the holiday to discuss these issues. Have a great and safe weekend.

Thank You Tim
Service Manager
562 231-0100


CD
Claudia D.
Lynwood, CA
2018 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Customer service
Every time I go I’m treated amazing
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. from Downey Hyundai responded on 06/11/2018

Hi Claudia

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim
562 231-0170


Anonymous avatar
Verified Customer
Pico Rivera, CA
2016 Hyundai Sonata
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/08/2018 Category: Service
L
Service took over 2.5 hours
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. from Downey Hyundai responded on 06/08/2018

Hi A

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim
562 231-0170

B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. from Downey Hyundai responded on 06/08/2018

Hi A

I would like the opportunity to discuss your concerns. Please call me at your earliest conveince 562 231-0100 ask for Tim.

Thank You Tim
Service Manager
562 231-0100


Anonymous avatar
Verified Customer
Los Angeles, CA
2010 Hyundai Genesis Co
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Awesome !!!!!!!!!!
Excellent Business. All employees are extremely helpful.
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. from Downey Hyundai responded on 06/08/2018

Hi A

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim
562 231-0170


Anonymous avatar
Verified Customer
Maywood, CA
2018 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Excellent Service
Great customer service and I feel safer driving my vehicle
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. from Downey Hyundai responded on 06/07/2018

Hi A

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim
562 231-0170


MR
Marco R.
Huntington Park, CA
2018 Hyundai Elantra Gt
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Nice people
Great
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. from Downey Hyundai responded on 06/07/2018

Hi Marco

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim
562 231-0170


LJ
Lea J.
Los Angeles, CA
2016 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Check all parts and clean my car inside&outside-looks like a new brand new car
Excellent and fast processing. Thanks Ronnie!
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. from Downey Hyundai responded on 06/07/2018

Hi Lea

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim
562 231-0170


ES
Ernesto S.
Downey, CA
2016 Hyundai Veloster
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Good job
Awesome
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. from Downey Hyundai responded on 06/06/2018

Hi Ernesto

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim
562 231-0170


Anonymous avatar
Verified Customer
Downey, CA
2014 Hyundai Sonata
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/05/2018 Category: Service
Great service
Great service!
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. from Downey Hyundai responded on 06/06/2018

Hi A

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim
562 231-0170


VM
Viviana M.
Monterey Park, CA
2016 Hyundai Tucson
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Great Service.
I've been to other dealers this is by far the one with great service from the sales department to the service department. I have a lease and so far all has been good.
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. from Downey Hyundai responded on 06/06/2018

Hi Viviana

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim
562 231-0170


CU
Carmen U.
Monterey Park, CA
2017 Hyundai Sonata Plu
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Excellent customer service
I was driven to my office and back to pick up my car. My car is always washed after service. The facilities are clean and pleasant and comfortable.
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. from Downey Hyundai responded on 06/05/2018

Hi Carmen

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim
562 231-0170


Anonymous avatar
Verified Customer
Los Angeles, CA
2016 Hyundai Genesis Co
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Amazing
This dealership is great
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. from Downey Hyundai responded on 06/05/2018

Hi A

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim
562 231-0170


RV
Robert V.
Cudahy, CA
2013 Hyundai Genesis Co
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Amazing!
From the first time coming here till recently they never stop providing excellent work and customer service. Keep up the great work!
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. from Downey Hyundai responded on 06/05/2018

Hi Robert

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim
562 231-0170


Displaying Review 1 - 20 of 1188 in total