Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

1303 Reviews

ReScore Reviews™ (31)

ReScore
Overall Rating 4.2903223/5Overall Rating 4.2903223/5Overall Rating 4.2903223/5Overall Rating 4.2903223/5rating 4.2903223
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
94% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews


RV
Ricardo V.
Los Angeles, CA
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Great service
I had an excellent experience with my service appointment. The car was ready ahead of schedule.
TIMOTHY O. from Downey Hyundai responded on 08/15/2018

Hi Ricardo

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim


Verified Customer
South Gate, CA
2013 Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/15/2018 Category: Service
Near Downey
I would rate this as acceptable I would just have the staff # increased for a faster service and the waiting area redesigned to increase comfort.
TIMOTHY O. from Downey Hyundai responded on 08/15/2018

Hi A

I'm very sorry to hear of your disappointment during your last service visit. We try very hard to make our customers visit a pleasant one.
I would like the opportunity to discuss your concerns. Please contact us at your earliest conveinence.

Thank You Tim
Service Manager
562 231-0100


HS
Haleh S.
Montebello, CA
2013 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2018 Category: Service
wendy
wendy is such a good agent
TIMOTHY O. from Downey Hyundai responded on 08/15/2018

Hi Haleh

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim


CC
Clarissa C.
Pico Rivera, CA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Service Advisor got me in and out
Cesar was really friendly. He also gave me an accurate time frame that the dealership would need my car for servicing. He got me in and out quickly, and I really appreciated that! Thank you, Cesar and to the service department for always taking care of vehicle needs.
TIMOTHY O. from Downey Hyundai responded on 08/15/2018

Hi Clarissa

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim


GM
George M.
Artesia, CA
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
It was quick,easy and convenient. I especially liked the reminder text I received about my appointment.
Our service tech was great also, he didn't mind all my silly questions. I will definitely go back to Downey Hyundai.
TIMOTHY O. from Downey Hyundai responded on 08/15/2018

Hi George

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim


AP
Ana P.
Downey, CA
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Your service good, my Hyundai is a lemon
Your service was great. Unfortunately with all the recalls(5 or so) I would not recommend a Hyundai.
TIMOTHY O. from Downey Hyundai responded on 08/14/2018

Hi Ana

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim


WF
William F.
Paramount, CA
2018 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Downey Hyundai
downey hyudai service my car washed it in about 1hr on a saturday
TIMOTHY O. from Downey Hyundai responded on 08/14/2018

Hi William

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim


JP
Juventina P.
Los Angeles, CA
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Amazing staff!
Granted i mostly know the management in this dealership, but entire staff is friendly and helpful.
TIMOTHY O. from Downey Hyundai responded on 08/14/2018

Hi Juventina

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim


BC
Brittany C.
Pico Rivera, CA
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Cesar Maldonado
He was amazing!!! He did such a great job at keeping me updated on my car. He returned all of my phone calls, and had great customer service. I appreciate his recommendations he had for my vehicle
TIMOTHY O. from Downey Hyundai responded on 08/14/2018

Hi Brittany

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim


Verified Customer
Lynwood, CA
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Best customer service I seen!
Great service and very informative!
TIMOTHY O. from Downey Hyundai responded on 08/14/2018

Hi A

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim


GV
Graciela V.
Whittier, CA
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Beyond satisfied/Great Costumer care.
The Service Department exceeded my expectations...service to my automotive for a engine replacement took less than a week.

Cesar was a pleasure to talk to and he did everything within his power to provide me with the best experience ever from a Dealer Service Department.

I will be returning to this hyundai service department, I'm extremely satisfied.
TIMOTHY O. from Downey Hyundai responded on 08/13/2018

Hi Graciela

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim


Verified Customer
Norwalk, CA
2015 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Great Service
Great customer service
TIMOTHY O. from Downey Hyundai responded on 08/13/2018

Hi A

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim


JN
James N.
Whittier, CA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Great Service
Downey Hyundai has a spectacular Service department! They are very helpful and always go the extra mile. This time I only had an oil change and a tire rotation, but I wouldn't take my car anywhere else.
TIMOTHY O. from Downey Hyundai responded on 08/13/2018

Hi James

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim


RF
Ruth F.
Los Angeles, CA
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Service
Above and Beyond Customer Service. Kudos to Tim and Staff. They know it's first name basis
TIMOTHY O. from Downey Hyundai responded on 08/13/2018

Hi Ruth

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim


VF
Victor F.
Bell, CA
2017 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2018 Category: Service
Close by...
Kudos to Wendy.. very helpful. The rest of the repair team should have a supervisor to check every car before get return to the customers...simple step will prevent a bad experience for a customer...👍
TIMOTHY O. from Downey Hyundai responded on 08/13/2018

Hi Victor

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim


LV
Laura V.
South Gate, CA
2018 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Downey Hyundai
Very professional job well donee
TIMOTHY O. from Downey Hyundai responded on 08/11/2018

Hi Laura

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim


Verified Customer
Buena Park, CA
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Awesome & reliable
Great 👍🏻 staff and good service!
TIMOTHY O. from Downey Hyundai responded on 08/11/2018

Hi A

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim


CP
Connie P.
Long Beach, CA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Passionately driven to satisfy the customers always
Once again extremely well satisfied
TIMOTHY O. from Downey Hyundai responded on 08/10/2018

Hi Connie

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim


Verified Customer
South Gate, CA
2015 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2018 Category: Service
Hyundai
Good
TIMOTHY O. from Downey Hyundai responded on 08/08/2018

Hi A

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim


PV
Pedro V.
Los Angeles, CA
2014 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Faster than other dealers
Fast oil and filter change, car wash included.
TIMOTHY O. from Downey Hyundai responded on 08/08/2018

Hi Pedro

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim


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