ReScore Reviews™ (29)

ReScore
Overall Rating 4.3103466/5Overall Rating 4.3103466/5Overall Rating 4.3103466/5Overall Rating 4.3103466/5rating 4.3103466
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
94% Would Recommend
100% Business Response
Latest Review 1 day ago
Hector G. on 04/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"friendly service"
no coment
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 04/12/2018
Service Type: Maintenance
Review Created: 04/21/2018 02:55 AM
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. at Downey Hyundai responded on 04/21/2018

Hi Hector

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim

Akshay M. on 04/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Downey Hyundai is awesome. Great Staff Great Service . They just moved from Commerce to this new place same familiar faces, Tim Ronnie, Ceasar any Wendy but shop and the eating are are really really nice well worth the extra few minutes drive. Thanks Downey Hyundai !!!!!!!!!!!!!!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/12/2018
Service Type: Maintenance
Review Created: 04/20/2018 09:02 PM
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. at Downey Hyundai responded on 04/21/2018

Hi Akshay

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim

Verified Customer on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
My car was ready when promised and Cesar was very courteous.
Vehicle: 2017 Hyundai Sonata Plu
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/19/2018 04:24 PM
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. at Downey Hyundai responded on 04/19/2018

Hi A

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim

Verified Customer on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Dependable services"
I already recommended this location to my family and friends
Vehicle: 2018 Hyundai Ioniq Hybr
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/19/2018 02:45 PM
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. at Downey Hyundai responded on 04/19/2018

Hi A

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim

Belen S. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"#1 Dealership"
Hyundai at Downey has awesome staff. Every time I go I am greeted and taken care of by the staff. There service is exceptional, I am always notified by staff the details and services of my car and the deals they have. This is my go to dealer!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/17/2018
Service Type: Maintenance
Review Created: 04/19/2018 11:04 AM
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. at Downey Hyundai responded on 04/19/2018

Hi Belen

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim

Jose A. on 04/19/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Very close to our home and easy to get to. "
Good service, just dissatisfied with the scratch on the the front of the right hand side of the bumper.
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/19/2018 10:01 AM
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. at Downey Hyundai responded on 04/19/2018

Hi Jose

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim

Alberto O. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Friendly atmosphere
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/18/2018 08:11 AM
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. at Downey Hyundai responded on 04/18/2018

Hi Alberto

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim

Miguel S. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and friendly"
The staff is awesome
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 04/07/2018
Service Type: Repair
Review Created: 04/18/2018 05:56 AM
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. at Downey Hyundai responded on 04/18/2018

Hi Miguel

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim

Adrianna A. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The kind and friendly advisors"
I was a little hesitant about taking my car because I did not want to deal with rude people and feel out of place. Setting bad thoughts aside I decided to give it a try and I am so glad I did. I arrived early one Friday morning and was greeted by Ronnie one of the advisors who if you ask me is the best! He helped me right away and made sure everything was taken care of. Long story short after two visits I was so shocked to see what great care they take with each and every customer. I was returned my car very promptly and was provided with excellent service. When I went to pick up my car the second time I was given proper care instructions from another advisor by the name of Alex who was also great! Overall I had a great experience and learned a little bit about my car. I will definitely be coming back for future maintenance on my car because I trust this place.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/13/2018
Service Type: Repair
Review Created: 04/17/2018 08:48 PM
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. at Downey Hyundai responded on 04/18/2018

Hi Adrianna

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim

Deshaundra J. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Love Downey Hyundai "
Love my early 7am oil changes where it’s just me the big screen t.v. and a fresh cup of vanilla espresso from the coffee bar.
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/17/2018 08:07 PM
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. at Downey Hyundai responded on 04/17/2018

Hi Deshaundra

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim

Verified Customer on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Above average service"
Needed oil change, everything was done correctly, service agent ronnie, very helpful
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/17/2018 04:42 PM
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. at Downey Hyundai responded on 04/17/2018

Hi A

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim

Elizabeth Y. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service "
Professional and helpful staff.
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/17/2018 10:16 AM
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. at Downey Hyundai responded on 04/17/2018

Hi Elizabeth

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim

Verified Customer on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service "
Love coming here for my car maintaince. Friendly staff and excellent customer service.
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 04/12/2018
Service Type: Maintenance
Review Created: 04/17/2018 10:15 AM
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. at Downey Hyundai responded on 04/17/2018

Hi A

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim

Rommel O. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall service for Hyundai Tucson"
The service experience was great except that I went online last month to do both oil change and recall and they did not do the recall on the same day as the oil change since they told me on the day of service that they ran out of the parts. I have to re-schedule and come back another day.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 04/12/2018
Service Type: Repair
Review Created: 04/17/2018 10:05 AM
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. at Downey Hyundai responded on 04/17/2018

Hi Rommel

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim
 

Verified Customer on 04/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt, Great Service"
Service Department and personnel at Downey Hyundai is exceptional. Prompt service is commendable!
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 04/10/2018
Service Type: Maintenance
Review Created: 04/15/2018 10:14 PM
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. at Downey Hyundai responded on 04/16/2018

Hi A

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim

Verified Customer on 04/15/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great service, one minor annoyance"
Service was great and everyone was friendly, only a couple things, they said it would be ready in an hour and a half but took almost 2 hours to finish up. Also I don't know who he was but he said he was a manager there and he kept bugging me while I was waiting to try and trade in my car for a newer model when I told him I'm completely fine with my car and he kept persisting.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 04/10/2018
Service Type: Maintenance
Review Created: 04/15/2018 03:38 PM
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. at Downey Hyundai responded on 04/16/2018

Hi A

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim

Verified Customer on 04/15/2018
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Good but they dont answer phones"
Helpful staff and intelligent technicians. But they dont answer phones.
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 04/09/2018
Service Type: Maintenance
Review Created: 04/15/2018 01:20 PM
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. at Downey Hyundai responded on 04/16/2018

Hi A

I'm very sorry to hear of your disappointment in your last service visit. We try very hard to make our customers visit a pleasant one.
I would like the opportunity to discuss your concerns. Please call me at your earliest conveince 562 231-0100 ask for Tim.

Thank You Tim
Service Manager
562 231-0100

James N. on 04/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Downey Hyundai is awesome! They always take the utmost care with my vehicle.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 04/07/2018
Service Type: Maintenance
Review Created: 04/15/2018 06:11 AM
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. at Downey Hyundai responded on 04/16/2018

Hi James

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim

Rose P. on 04/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Car services"
Very good
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 04/11/2018
Service Type: Maintenance
Review Created: 04/13/2018 09:55 AM
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. at Downey Hyundai responded on 04/13/2018

Hi Rose

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim

Gabriel G. on 04/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfied "
Great customer service. Fast service. Free car wash. Friendly staff. Comfortable waiting area. Reasonable prices.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 04/03/2018
Service Type: Maintenance
Review Created: 04/12/2018 11:41 PM
B1aa3a00dba63292d3612a0cfbcbff85?s=28
TIMOTHY O. at Downey Hyundai responded on 04/13/2018

Hi Gabriel

Thank you for recent visit. If you have any concerns or comments please don't hesitate to call. We look forward to your next visit. Have a great week.

Thanks Tim

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