East Coast Automotive

Didn’t resolve

Guys,
So far, my experience has been good.
But I keep getting an electronic “service notice”. I wish it had been addressed when I was in for service.
Thanks,
Steve Demarais

Mickey said the staff was attentive and did a good job servicing his vehicle.

I have been going to East Coast Auto for 4 years now and appreciate the professional manner in which they conduct business. The business is honest, the diagnoses and repair as described before the work is performed. Recently I was advised not to perform a repair as it was very expensive and not really necessary.

What prompted me to write a review however is my most recent repair issue, I own a 335 BMW and have had trouble with failing water pumps. Four pumps failed in two years! The part was under warranty but still, cost approximately $500 in labor. The last most recent pump failure had me exasperated. I called Dillon and explained that I expected the pump replaced free of charge.

East Coast agreed and replaced the pump the next day. They were concerned about my patronage and doing the right thing, they investigated the issue with BMW to no avail. They never tried to deflect any responsibility to BMW or me. I didn't think the problem was a result of improper installation, but it was nice that they didn't feel the need to defend themselves.

I would and have referred friends and neighbors to East Coast. They are quality driven and reputable group.

(The reason I didn't provide a 5-star review is I would really appreciate a loaner car as many repair businesses provide.)

Tom Barton

Mason said the employees were polite. They provided helpful service.

Jason said the staff did a good job servicing his vehicle.

Michael said he didn't pass his inspection but he's going back in.

Jay said he was very satisfied with the work, and how it was handled. He is waiting for a quote for tires.

Dan said he had a good experience with this business. He was satisfied with everything. The staff got him in and worked on his vehicle quickly.

Great service. Friendly staff stayed at quotes price. Vehicle was returned clean and without issue.

Spoke with Taylor. She said they did a good job.

it was mentioned that the exhaust system might be a little loud and yes your correct on that . But was surprised how loud it actually is...LOUD. but I have a system and it was't cheap.

Pete said the service from this business was very timely, convenient and professional. They are very honest.

There is nothing negative to say.

It's OK to request a companies overall performance review, but this section should be optional, perhaps you can learn a few pointers from this business.