Reviews
Verified Customer
Volkswagen Passat

09/03/2020
They couldn’t resolve my problem but it ended well.
Didn’t resolve
Recommended
SD
Steve D.
Audi A8

02/28/2020
Feed Back
Guys,
So far, my experience has been good.
But I keep getting an electronic “service notice”. I wish it had been addressed when I was in for service.
Thanks,
Steve Demarais
So far, my experience has been good.
But I keep getting an electronic “service notice”. I wish it had been addressed when I was in for service.
Thanks,
Steve Demarais
Recommended
MG
Mickey G.
New Hampshire
Lexus LS 430

06/28/2019
Category:
Service
Mickey said the staff was attentive and did a good job servicing his vehicle.
Recommended
TB
Tom B.
Greenland, NH
BMW 3 Series

03/25/2019
They Stand by their Work!
I have been going to East Coast Auto for 4 years now and appreciate the professional manner in which they conduct business. The business is honest, the diagnoses and repair as described before the work is performed. Recently I was advised not to perform a repair as it was very expensive and not really necessary.
What prompted me to write a review however is my most recent repair issue, I own a 335 BMW and have had trouble with failing water pumps. Four pumps failed in two years! The part was under warranty but still, cost approximately $500 in labor. The last most recent pump failure had me exasperated. I called Dillon and explained that I expected the pump replaced free of charge.
East Coast agreed and replaced the pump the next day. They were concerned about my patronage and doing the right thing, they investigated the issue with BMW to no avail. They never tried to deflect any responsibility to BMW or me. I didn't think the problem was a result of improper installation, but it was nice that they didn't feel the need to defend themselves.
I would and have referred friends and neighbors to East Coast. They are quality driven and reputable group.
(The reason I didn't provide a 5-star review is I would really appreciate a loaner car as many repair businesses provide.)
Tom Barton
What prompted me to write a review however is my most recent repair issue, I own a 335 BMW and have had trouble with failing water pumps. Four pumps failed in two years! The part was under warranty but still, cost approximately $500 in labor. The last most recent pump failure had me exasperated. I called Dillon and explained that I expected the pump replaced free of charge.
East Coast agreed and replaced the pump the next day. They were concerned about my patronage and doing the right thing, they investigated the issue with BMW to no avail. They never tried to deflect any responsibility to BMW or me. I didn't think the problem was a result of improper installation, but it was nice that they didn't feel the need to defend themselves.
I would and have referred friends and neighbors to East Coast. They are quality driven and reputable group.
(The reason I didn't provide a 5-star review is I would really appreciate a loaner car as many repair businesses provide.)
Tom Barton
Recommended
MF
Mason F.
New Hampshire
Volkswagen Passat

10/29/2018
Category:
Service
Mason said the employees were polite. They provided helpful service.
Recommended
JA
Jason A.
New Hampshire
Volkswagen GTI

07/30/2018
Category:
Service
Jason said the staff did a good job servicing his vehicle.
Recommended
MB
Michael B.
New Hampshire
Mazda Mazda3

12/22/2017
Category:
Service
Michael said he didn't pass his inspection but he's going back in.
Recommended
JG
Jay G.
New Castle, NH
BMW X3

11/28/2017
Category:
Service
Jay said he was very satisfied with the work, and how it was handled. He is waiting for a quote for tires.
Recommended
DC
Dan C.
Virginia Beach, VA
Audi S4

10/26/2017
Category:
Service
Dan said he had a good experience with this business. He was satisfied with everything. The staff got him in and worked on his vehicle quickly.
Recommended
MB
Mike B.
Hampton, NH
Honda Pilot

07/25/2017
Great Experience
Great service. Friendly staff stayed at quotes price. Vehicle was returned clean and without issue.
Recommended
MW
Matt W.
New Hampshire
Audi A6

03/31/2017
Category:
Service
Spoke with Taylor. She said they did a good job.
Recommended
GH
Gabby H.
Audi A4

01/22/2017
everyone who woeks there are polite and knowledgable on what they do
it was mentioned that the exhaust system might be a little loud and yes your correct on that . But was surprised how loud it actually is...LOUD. but I have a system and it was't cheap.
Recommended
PD
Pete D.
New Hampshire
Jeep Patriot

12/19/2016
Category:
Service
Pete said the service from this business was very timely, convenient and professional. They are very honest.
Recommended
CA
Caroline A.
Mercedes-Benz C280

11/28/2016
Quality work performance with good pricing.
There is nothing negative to say.
Recommended
RD
Rob D.
Strafford, NH
Volkswagen Golf GTI

01/24/2021
Better than dealer service, yet cheaper and more personal
I've been trusting the East Coast guys with my cars for 10 years, and they're only getting more capable. They're incredibly competent, but also the kind of guys that call to offer a loaner because they don't want you to have to wait for your car's service. I trust them to not only know and understand automotive issues, but give me the honest answer and the best solution for me as a customer. Our family has also bought cars from them, and have been amazed at the value, condition, and reliability. Forever grateful to have found Mark, Mark, and Dillon!
Recommended
Displaying Review 1 - 15 of 484 in total