First things first. I've read all of the reviews up to about mid November of 2015. This is a follow up on my truck due to a possible discrepancy in communication between myself (1st and foremost) the Service Advisor and the Mechanic. I was having East End Auto doing a major overhaul on my brakes and also attempting to be reasonably frugal, not cheap. They did a very good job at taking care of everything they said they would do, and in a timely manner, keeping me informed as to any extra cost that was to be incurred. This past week I drove the truck 5 miles down the road and the drivers side rear brake was smoking hot. I let it cool, then returned home to inspect why this happened. I then contacted Dale at EEA and he did what he does. He had the flatbed tow truck come to pick up my vehicle and then after the mechanic did his inspection, Dale informed me of what was wrong. Decision was made to have EEA correct the problem. I received an invoice for parts that probably should have been replaced when the truck was in back in November, but again, I was watching the expenses, and those were working fine when the mechanic checked them. East End Auto fixed my truck, and the final price was excellent in my estimation. I won't say how little they charged me for the tow or the labor, but they have proved to me beyond a shadow of doubt,that this is the company that I will continue to do business with for having my vehicles serviced at, most likely for years to come. They have earned it. Feel free to check any other repair shop for prices and service, but I find that the timely service when you need it and the friendly atmosphere EEA has shown me is well worth any extra few dollars that I spend there. I accept my responsibility for this, but EEA went above and beyond in taking care of me and my vehicle. Thanks Dale and I'll even give Brian a shout out, as he has been involved with my experiences at East End Auto too. Five Star rating without a question, but that is only because the system will not allow me to give a higher rating.