ReScore Reviews™ (4)
We do sincerely apologize for the inconvenience of our alignment machine being broken during the time of your appointment. Not only was it an inconvenience to you, but to the several other customers who had appointments for alignments that day. Again, we apologize for that inconvenience. The book time that is listed for a headlight adjustment is .6, the amount of time that was charged to you was .4 because the process went quicker than planned, we passed the savings on to you. If you are dissatisfied with how the headlights are aiming, we would love the opportunity for you to schedule an appointment so we can re align the lights at no charge to you. As far as the brake lines on the Jeep, we felt as though the amount of rust on the vehicle, would lead to much larger repairs. We did an inspection on the vehicle and visibly saw how much rust was under the car and declined further working on the vehicle. Also please note that again, there was no charge to you for our inspection on the vehicle. Our customers safety and satisfaction is most important at our shop, if you are dissatisfied with the headlight adjustment, again, please don't hesitate to bring the truck back at no charge, and we will re align your headlights.
Spoke with Julie last week in hopes to re evaluate the VW personally. Julie expressed her concerns and agreed to speak with her husband to set up a time to bring the vehicle back in for the three of us to inspect the left front ball joint together. Still waiting for Julie or Gary to set up the appointment.
I (Garrett Campbell) owner of East End Auto have attempted to contact Joel numerous times, with unsuscessful attempts, and no returned phone calls.
Joel has been a great customer for many years and we have done multiple repairs to many of his vehicles.
Our towing company recieved a phone call from Joel after hours requesting a tow in for his vehicle with possible alternator issues. The vehicle was located 30 miles from our repair facility. The vehicle was dropped off that evening and the next morning my service advisor contacted Joel and discussed the concerns with his vehicle. He (our service advisor) was told to confirm that the alternator had indeed failed because another shop out of town had replaced the alternator less than a year ago. We ran basic tests and confirmed that the alternator was not charging, then checked all wires to confrim that it was the alternator itself and not the wires to the alternator. The service advisor then contacted Joel again and discussed with Joel that the alternator should be under warranty at the shop it was originally replaced at, and that Joel should bring the vehcile back to them for warranty. Joel at that time asked us to call the other shop and confirm that it was under warranty, a service we usually leave up to customers. But because Joel is such a great customer we decided to give them a call. The other shop confirmed that the alternator was under warranty and we stopped any other work at that time. Our service writer then explained that we charged $150 for the tow, which was 30 miles away from our shop and 30 miles back, and $29.99 for alternator basic test, and no charge for inspecting wiring to and from charging system. Our AAA Roadside prices for a tow 30 miles away from our shop is around $195. We charged Joel $150 for the tow. In closing, I believe that the charges that were charged are less than the going rate for our local pricing. I would love to speak with Joel, because our customer satisfaction is alway my main concern.
Thank you for your time.