ReScore Reviews™ (4)
Yes we do agree with Jeff, the trailer did have to come back to the shop 3 times and it is frusterating for both sides. We strive on customer satisfaction , the second time the trailer came in we put 2 techs on the case and billed Jeff $0 for the additional repairs made. The third time in was at my request to confirm that the trailer was properly fixed. We appreciate the feedback from Jeff and agree that the job did not go as smooth as it could have. We look forward to working with you in the future.
After speaking with Bert we determined that the oil fill cap was not sealed properly, causing engine oil to disipate on upper engine.Bert also said that the air filter was plugged, not the oil filter that was stated earlier. The air filter being plugged was unfortunately not caught on our complentary inspection. The score we recieved was fair, because at East End Auto we strive for 100% customer satisfaction. The service Bert recieved on this particular invoice does not meet our company standards. After speaking with Bert on the phone, he is allowing us to perform a complentary service in hopes to rebuild his confidence in East End Auto.
After speaking with Justin we found out that he was confused as to which company he took the survey for. He believed he was surveying for his aftermarket warranty company. Thank you Justin for your many years of loyalty to our company.