Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

749 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 4.25/5Overall Rating 4.25/5Overall Rating 4.25/5Overall Rating 4.25/5rating 4.25
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
99% Would Recommend
Latest Review 6 days ago

Reviews


RH
ROD H.
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2013
Always Freindly, Helpful
Everyone is friendly, experienced, trustworthy. Quality work product.

PB
PAT B.
Duluth, MN
GMC Yukon XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2013
trustworthy, professional, friendly
My husband and I agree East End is the only place to take our cars for maintenance! We have lots of family and friends who feel the same.

LJ
LYLE J.
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2013
Great reliable service!
Always know we will get quick, expert repairs when we need them. You're company is a real asset to our neighborhood.

JB
Jordan B.
Minnesota
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2013 Category: Service
Jordan said the business did a really good job.
This review was collected via phone interview by Customer Research Inc.

KY
Kailey Y.
Duluth, MN
Dodge Intrepid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2013 Category: Service
Kailey said everyone at this business was nice.
This review was collected via phone interview by Customer Research Inc.

RR
Ryan R.
Minnesota
Chrysler Sebring
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/28/2013 Category: Service
Ryan said the business was super friendly. He said he had a starter put in and a wire came loose. The business went back and fixed the issue free of charge.
This review was collected via phone interview by Customer Research Inc.

JS
JIM S.
Duluth, MN
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2013
Knowledgeable and pleasant to work with.
East End has a great staff they know their customers well and go the "extra mile". They always try to work with in our budget and offer good advice when asked.

PE
Phil E.
Subaru Tribeca
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2013 Category: Service
Phil said this business is the best. They were very professional. The work was well done.
This review was collected via phone interview by Customer Research Inc.

KM
Kyle M.
Minnesota
Saturn Vue
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/22/2013 Category: Service
Kyle said this business informed him that he would only be charged for the labor when he brought his vehicle in to be repaired.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/22/2013 Category: Service
Kyle said he was told they could not hear a noise he was having coming from his vehicle, so they decided to fixed a bunch of other unspecified problems the vehicle has. He stated he still hears the noise and is unhappy.
This review was collected via phone interview by Customer Research Inc.
Garrett C. from East End Auto responded on 06/03/2013
Kyle brought the vehicle into the shop with a squeeling noise. The service writer wrote up the customer complaint as a squeal, then the technician test drove the vehicle. Upon test driving we noticed a loud humming noise from the wheel bearing area (but no squeel). We pulled it into the shop and found the left front wheel bearing was definately worn, and a saftey concern and also heard a belt noise. We then called Kyle and explained our concerns with the wheel bearing and the belt , told customer we did not hear a squeel. Customer gave verbal ok to replace them. We replaced the wheel bearing/saftey concern as well as the belt re test drove (still no squeel) and gave the vehicle back to Kyle. There were no other noises heard after the test drive so we assumed that the noise/problem had been corrected. We later found out that the noise was intermittent. We would love to go on a test drive with Kyle, when the noise is occuring to try and pin point the intermittent noise that he is hearing.

SS
Shane S.
Duluth, MN
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2013 Category: Service
Shane said this business does a great job. They do very thorough estimates. They are different because they show him what work they are going to do and how they are going to do it.
This review was collected via phone interview by Customer Research Inc.

KG
Kathy G.
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2013 Category: Service
Kathy said this business always treats her well.
This review was collected via phone interview by Customer Research Inc.

TM
TYSEN M.
Duluth, MN
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2013
Great service!!
Always there when you need them!

JM
JACK M.
Duluth, MN
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2013
Oil Change and tire rotation
Great job one and all. From the phone to coming back for a lug check nice attitudes

RH
ROD H.
Duluth, MN
Dodge Caravan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/30/2013
Good at explaining repairs & options
I trust them completely with our vehicles. Any concerns I have are always addressed with a good explanation & options are offered.
The only problem we have ever had has been a lack of cleanliness inside the vehicles (dirty steering wheel, etc.), they appear to have addressed this.
Good outfit.

DR
Dave R.
Ford Escort
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2013 Category: Service
Dave said this business is very good and he has already recommended others to this business.
This review was collected via phone interview by Customer Research Inc.

CA
Chad A.
Minnesota
Ford F550 Super Duty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2013 Category: Service
Chad said everything went smoothly. They did the work on time and within his budget.
This review was collected via phone interview by Customer Research Inc.

AM
Amy M.
Wisconsin
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2013 Category: Service
Amy said the business always treats her well.
This review was collected via phone interview by Customer Research Inc.

GC
Gunner C.
Chrysler Town
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2013 Category: Service
Gunner said the business is accurate, and does a very good job.
This review was collected via phone interview by Customer Research Inc.

NR
nathan r.
Duluth, MN
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2013
Splendid
Service excellent, people friendly, service done quickly, bill okay, coffee warm, & vehicle ready when i needed it. Would bring my rig there anytime.

CG
CARL G.
Duluth, MN
Chevrolet Blazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2013
Great Service
I would like to thank the owners and employes for their great service.