Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

1970 Reviews

ReScore Reviews™ (6)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.6/5rating 1.6rating 1.6rating 1.6rating 1.6
95% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


AR
Anita R.
Omaha, NE
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Very friendly staff
I am a repeat customer and they always do a great job
Marc L. from Edwards Hyundai responded on 08/20/2018

Anita, thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


CM
Carla M.
Council Bluffs, IA
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2018 Category: Service
Customer service people are so nice
You have a comfortable waiting room and they keep you updated on the work they are doing and they always ask before they do anything other than what you wanted them to do
Marc L. from Edwards Hyundai responded on 08/20/2018

Carla, thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


Verified Customer
Council Bluffs, IA
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2018 Category: Service
a good place
prompt service, clean facility, polite people
Marc L. from Edwards Hyundai responded on 08/20/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


Verified Customer
Council Bluffs, IA
2014 Hyundai Accent
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/18/2018 Category: Service
Oil change
Great
Marc L. from Edwards Hyundai responded on 08/20/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


SM
Sally M.
Council Bluffs, IA
2012 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2018 Category: Service
All-inclusive service
I was extremely surprised and delighted that Edwards, on their own, notified me of the recall on the Quaker State oil. I not only received a free oil change this time, but was given some exceptional deals for the inconvenience. I must say I have been very satisfied with the service I always receive from Edwards Hyundai. Thank you.
Marc L. from Edwards Hyundai responded on 08/20/2018

Sally, thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


KC
Karen C.
Glenwood, IA
2015 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2018 Category: Service
Review
I wrote a lengthy interview
Marc L. from Edwards Hyundai responded on 08/20/2018

Karen, thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


Verified Customer
Bellevue, NE
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Amazing!
Was taken care of very quickly and wonderfully. Didn’t take too long to do and felt taken care of. 10/10!!!!
Marc L. from Edwards Hyundai responded on 08/20/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


KL
Karen L.
Blair, NE
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Awesome Customer Service
Amy, in the Service Dept, is awesome to work with. She is always willing to go above and beyond to help.
Marc L. from Edwards Hyundai responded on 08/17/2018

Karen, thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


MW
Monica W.
Omaha, NE
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
GOOD JOB
They did an excellent job and were nice.
Marc L. from Edwards Hyundai responded on 08/17/2018

Monica, thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


TG
Tabatha G.
Council Bluffs, IA
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Very friendly
Service was done in a timely manner
Marc L. from Edwards Hyundai responded on 08/17/2018

Tabatha, thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


MW
Michael W.
Omaha, NE
2018 Hyundai Santa Fe S
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/16/2018 Category: Service
Leaker
Actually keep the customer updated
Marc L. from Edwards Hyundai responded on 08/17/2018

Michael, thank you for taking the time to tell us about your service experience at Edwards Hyundai. We appreciate your feedback since it helps us improve our dealership experience.

We are sorry to hear that the service you received did not met your expectations.Your feedback is valuable and helps us to know where our best opportunities for improvement are. We sincerely apologize. Our goal is to exceed our guest expectations. We do value you and your business.

If there are any other concerns we would like the opportunity to address them. Please feel free to reach out to Edwards Auto Group Service Team 712-366-9411


RD
Richard D.
Council Bluffs, IA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Oil change
Outstanding service
Marc L. from Edwards Hyundai responded on 08/15/2018

Richard, thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


Verified Customer
Omaha, NE
2017 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2018 Category: Service
Good service people
Four and 1/2 stars
Marc L. from Edwards Hyundai responded on 08/15/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


Verified Customer
Red Oak, IA
2016 Hyundai Sonata Hyb
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/15/2018 Category: Service
Service thorough
Thorough car function evaluation
Marc L. from Edwards Hyundai responded on 08/15/2018

Thank you for taking the time to tell us about your service experience at Edwards Hyundai. We appreciate your feedback since it helps us improve our dealership experience.

We are sorry to hear that the service you received did not met your expectations.Your feedback is valuable and helps us to know where our best opportunities for improvement are. We sincerely apologize. Our goal is to exceed our guest expectations. We do value you and your business.

If there are any other concerns we would like the opportunity to address them. Please feel free to reach out to Edwards Auto Group Service Team 712-366-9411


AG
Amy G.
Omaha, NE
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Always great
They are always timely and the employees are wonderful to work with throughout. They are courteous and explain everything in detail
Marc L. from Edwards Hyundai responded on 08/15/2018

Amy, thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


LT
Linda T.
Murdock, NE
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Friendly, Cooperative and Accommodating!
Very professional.
Marc L. from Edwards Hyundai responded on 08/14/2018

Linda, thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


MW
Michael W.
Bellevue, NE
2014 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Quick and caring
Great job
Marc L. from Edwards Hyundai responded on 08/14/2018

Michael, thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


PW
Paige W.
Council Bluffs, IA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
They are timely and professional.
Was told oil change and recall may take up to 2 hours, was done in just over 1 hour. Quick and friendly!
Marc L. from Edwards Hyundai responded on 08/13/2018

Paige, thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


Verified Customer
Council Bluffs, IA
2018 Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/13/2018 Category: Service
Oil change
Took an hour and a half but overall we were very well taken care of. Appreciated that they fixed the car wash while we were there so they could wash the car.
Marc L. from Edwards Hyundai responded on 08/13/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


Verified Customer
Council Bluffs, IA
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2018 Category: Service
Help in a pinch!
When called out of town for a funeral, they worked with me to change the scheduled date of service so I could get it taken care of before I left. That’s service!!
Marc L. from Edwards Hyundai responded on 08/13/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team