Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

2150 Reviews

ReScore Reviews™ (10)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.4/5rating 1.4rating 1.4rating 1.4rating 1.4
95% Would Recommend
100% Business Response
Latest Review 14 minutes ago

Reviews


MH
Mary H.
Neola, IA
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Great Guest Service by sales and service department.
The staff in the sales department and the service department are excellent. Always friendly and there to answer your questions. Great place to buy a car.
Marc L. from Edwards Hyundai responded on 10/22/2018

Mary, thank you for your recent visit to Edwards Hyundai to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Hyundai for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Hyundai Service Team


Verified Customer
Omaha, NE
2014 Hyundai Elantra
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/21/2018 Category: Service
Awful - never going back
I purchased my vehicle new from this dealership and even purchased an additional maintenance package. After my most recent experience I will never go back. Rude service, poor communication and unacceptable delays accompanied by zero accountability from management. Just awful!
Marc L. from Edwards Hyundai responded on 10/22/2018

Thank you for taking the time to tell us about your service experience at Edwards Hyundai. We appreciate your feedback since it helps us improve our dealership experience.

We are sorry to hear that the services provided took longer than expected. We would like the opportunity to address your concerns as soon as possible. Your feedback is valuable and helps us to know where our best opportunities for improvement are. We sincerely apologize. Our goal is to exceed our guest expectations. We do value you and your business.

If there are any other concerns we would like the opportunity to address them. Please feel free to reach out to Edwards Hyundai Service Team 712-366-9411


MH
Michael H.
Shenandoah, IA
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2018 Category: Service
Mike Harvey
Do great at handling recalls.
Marc L. from Edwards Hyundai responded on 10/22/2018

Michael, thank you for your recent visit to Edwards Hyundai to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Hyundai for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Hyundai Service Team


AC
Ada C.
Omaha, NE
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Good service
Fast and efficient
Marc L. from Edwards Hyundai responded on 10/22/2018

Ada, thank you for your recent visit to Edwards Hyundai to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Hyundai for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Hyundai Service Team


VB
Vicki B.
Council Bluffs, IA
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Customer Service
Amy Vermule always has the best customer service and is the most helpful advisor!

CS
Charles S.
Omaha, NE
2017 Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/19/2018 Category: Service
generally good service
na
Marc L. from Edwards Hyundai responded on 10/22/2018

Charles, thank you for taking the time to tell us about your service experience at Edwards Hyundai. We appreciate your feedback since it helps us improve our dealership experience.

We are sorry to hear that the services provided took longer than expected. We would like the opportunity to address your concerns as soon as possible. Your feedback is valuable and helps us to know where our best opportunities for improvement are. We sincerely apologize. Our goal is to exceed our guest expectations. We do value you and your business.

If there are any other concerns we would like the opportunity to address them. Please feel free to reach out to Edwards Hyundai Service Team 712-366-9411


Verified Customer
Underwood, IA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Excelent
Great service
Marc L. from Edwards Hyundai responded on 10/19/2018

Thank you for your recent visit to Edwards Hyundai to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Hyundai for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Hyundai Service Team


Verified Customer
Oakland, IA
2017 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/18/2018 Category: Service
Car got fixed
People nice
Marc L. from Edwards Hyundai responded on 10/19/2018

Thank you for your recent visit to Edwards Hyundai to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Hyundai for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Hyundai Service Team


Verified Customer
La Vista, NE
2017 Hyundai Santa Fe S
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/18/2018 Category: Service
Took much longer than I was told it would take
I was the forr over 2 hours for an oil change and I had an appt.
Marc L. from Edwards Hyundai responded on 10/18/2018

Thank you for taking the time to tell us about your service experience at Edwards Hyundai. We appreciate your feedback since it helps us improve our dealership experience.

We are sorry to hear that the services provided took longer than expected. We would like the opportunity to address your concerns as soon as possible. Your feedback is valuable and helps us to know where our best opportunities for improvement are. We sincerely apologize. Our goal is to exceed our guest expectations. We do value you and your business.

If there are any other concerns we would like the opportunity to address them. Please feel free to reach out to Edwards Hyundai Service Team 712-366-9411


Verified Customer
Glenwood, IA
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
a
a
Marc L. from Edwards Hyundai responded on 10/17/2018

Thank you for your recent visit to Edwards Hyundai to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Hyundai for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Hyundai Service Team


SM
Shawn M.
Malvern, IA
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Oil change
Did amazing job very friendly James did a amazing job in taking care of me
Marc L. from Edwards Hyundai responded on 10/17/2018

Shawn, thank you for your recent visit to Edwards Hyundai to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Hyundai for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Hyundai Service Team


Verified Customer
Council Bluffs, IA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
As expected
As expected
Marc L. from Edwards Hyundai responded on 10/17/2018

Thank you for your recent visit to Edwards Hyundai to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Hyundai for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Hyundai Service Team


BP
Bradley P.
Council Bluffs, IA
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Good Service
Very friendly and quick service.
Marc L. from Edwards Hyundai responded on 10/16/2018

Bradley, thank you for your recent visit to Edwards Hyundai to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Hyundai for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Hyundai Service Team


NC
Nancy C.
Papillion, NE
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Best Service Ever
always quick, and extremely nice and customer service oriented
Marc L. from Edwards Hyundai responded on 10/16/2018

Nancy, thank you for your recent visit to Edwards Hyundai to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Hyundai for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Hyundai Service Team


DS
David S.
Council Bluffs, IA
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Friendly service
No problems at all
Marc L. from Edwards Hyundai responded on 10/16/2018

David, thank you for your recent visit to Edwards Hyundai to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Hyundai for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Hyundai Service Team


Verified Customer
Omaha, NE
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
wonderful visit
Great service
Marc L. from Edwards Hyundai responded on 10/16/2018

Thank you for your recent visit to Edwards Hyundai to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Hyundai for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Hyundai Service Team


VG
Victoria G.
Plattsmouth, NE
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Great service
Easy to get a appointment when I want to
Marc L. from Edwards Hyundai responded on 10/16/2018

Victoria, thank you for your recent visit to Edwards Hyundai to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Hyundai for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Hyundai Service Team


Verified Customer
Omaha, NE
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Professional Service
Quality service consistent with Hyundai standards
Marc L. from Edwards Hyundai responded on 10/15/2018

Thank you for your recent visit to Edwards Hyundai to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Hyundai for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Hyundai Service Team


JC
Jeffrey C.
Ralston, NE
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Service Advisor
Your Service Advisor , Amy Vermule (704) is always very helpful ,
She is respect full of seniors.
All your Service Advisor 's are good but Amy is exceptionally good.

Thank Jeffrey Caniglia , Ralston, Ne.
Marc L. from Edwards Hyundai responded on 10/15/2018

Jeffrey, thank you for your recent visit to Edwards Hyundai to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Hyundai for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Hyundai Service Team


Verified Customer
Omaha, NE
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018 Category: Service
Courteous, helpful, fast
Very courteous and helpful. They would provide a shuttle for me if I wanted to run an errand. They finished faster then I was originally told. Which is always nice 😊
Marc L. from Edwards Hyundai responded on 10/15/2018

Thank you for your recent visit to Edwards Hyundai to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Hyundai for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Hyundai Service Team