Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

2316 Reviews

ReScore Reviews™ (12)

ReScore
Overall Rating 4.7499975/5Overall Rating 4.7499975/5Overall Rating 4.7499975/5Overall Rating 4.7499975/5rating 4.7499975
Original
Overall Rating 1.58333/5rating 1.58333rating 1.58333rating 1.58333rating 1.58333
95% Would Recommend
100% Business Response
Latest Review about 23 hours ago

Reviews


PR
Patricia R.
Crescent, IA
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018 Category: Service
Oil change
I went in for my oil change and my service guy notice it was also time for my tires to be rotated. To my surprise he did that too and washed and vacuumed my car which it needed.
Very happy with the service.

Verified Customer
Omaha, NE
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Took care of my car and made sure I had a car while they took care of me.
Customer service

SH
Sharon H.
Omaha, NE
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Was done in a timely manner
Even I was a half hour early she worked me in did the car wash first and then got the oil change save time by doing it that way
Zach S. from Edwards Hyundai responded on 12/14/2018

Thank you for your recent visit to Edwards Hyundai to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Hyundai for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Hyundai Service Team


Verified Customer
Council Bluffs, IA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Excellent Service
As always, Amy and the team at Edwards takes care of all my maintenance needs. This time was just an oil change and new wipers but it was done in a timely fashion and love that they wash and vacuum it after every service.
Zach S. from Edwards Hyundai responded on 12/14/2018

Thank you for your recent visit to Edwards Hyundai to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Hyundai for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Hyundai Service Team


Verified Customer
Missouri Valley, IA
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Very friendly
Service has been very friendly, and guick!
Zach S. from Edwards Hyundai responded on 12/14/2018

Thank you for your recent visit to Edwards Hyundai to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Hyundai for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Hyundai Service Team


OZ
Ollie Z.
Omaha, NE
2007 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/13/2018 Category: Service
understanding
understanding and friendly at Edwards Hyundai
Zach S. from Edwards Hyundai responded on 12/14/2018

Thank you for your recent visit to Edwards Hyundai to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Hyundai for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Hyundai Service Team


JH
June H.
Council Bluffs, IA
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Excellent service
Excellent service, Amy was wonderful
Zach S. from Edwards Hyundai responded on 12/14/2018

Thank you for your recent visit to Edwards Hyundai to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Hyundai for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Hyundai Service Team


NB
Nancy B.
Omaha, NE
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Job well done
They just do there job,everyone is friendly
Zach S. from Edwards Hyundai responded on 12/14/2018

Thank you for your recent visit to Edwards Hyundai to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Hyundai for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Hyundai Service Team


MB
Mitchell B.
Council Bluffs, IA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Oil change
Every one is very nice and get things done fast
Zach S. from Edwards Hyundai responded on 12/14/2018

Thank you for your recent visit to Edwards Hyundai to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Hyundai for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Hyundai Service Team


ES
Edwin S.
Omaha, NE
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Satisfied!
My spouse and I have bought six new Hyundai vehicles from Edwards over the last fifteen years.
We love our Hyundai autos. But we also love the service department! Every trip to the service department
keeps our cars in good shape. But it is also a chance to talk with service personnel that we feel are like family and friends.
Signed: Ed and Sandra
Zach S. from Edwards Hyundai responded on 12/14/2018

Thank you for your recent visit to Edwards Hyundai to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Hyundai for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Hyundai Service Team


Verified Customer
Council Bluffs, IA
2016 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/12/2018 Category: Service
Long wait
It took a long time to get my oil change about 2 hours
Zach S. from Edwards Hyundai responded on 12/14/2018

Please call us at the number provided below. Your feedback is valuable and helps us to know where our best opportunities for improvement are. We sincerely apologize. Our goal is to exceed our guest expectations. We do value you and your business.

If there are any other concerns I would like the opportunity to address them. Please feel free to reach out to me at 712.366.9411

Zach Smith
Service Manager


MK
Michelle K.
Omaha, NE
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Oil change
Every time I have an oil change I'm treated with courteous staff and am in an out!
Zach S. from Edwards Hyundai responded on 12/14/2018

Thank you for your recent visit to Edwards Hyundai to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Hyundai for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Hyundai Service Team


Verified Customer
Omaha, NE
2018 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/11/2018 Category: Service
Too long for an oil change.
Poor.
Zach S. from Edwards Hyundai responded on 12/11/2018

We would like the opportunity to address your concerns as soon as possible. Please call us at the number provided below. Your feedback is valuable and helps us to know where our best opportunities for improvement are. We sincerely apologize. Our goal is to exceed our guest expectations. We do value you and your business.

If there are any other concerns I would like the opportunity to address them. Please feel free to reach out to me at 712.366.9411

Zach Smith
Service Manager


Verified Customer
Elmwood, NE
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Great service!
Thanks for a good experience.
Zach S. from Edwards Hyundai responded on 12/11/2018

Thank you for your recent visit to Edwards Hyundai to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Hyundai for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Hyundai Service Team


KA
Krista A.
Omaha, NE
2016 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/09/2018 Category: Service
Hello
Just need to respond with customer for serious off pick up time
Zach S. from Edwards Hyundai responded on 12/10/2018

Thank you for your recent visit to Edwards Hyundai to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Hyundai for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Hyundai Service Team


TM
Tracy M.
Council Bluffs, IA
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2018 Category: Service
Amy is the best!
Amy always provides great service and keeps me informed on maintenance items that need completed soon so can plan on it. WTG girl
Zach S. from Edwards Hyundai responded on 12/10/2018

Thank you for your recent visit to Edwards Hyundai to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Hyundai for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Hyundai Service Team


JS
John S.
Omaha, NE
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Friendly staff
Staff is very friendly and very knowledgeable. And have answered any question that I have had
Zach S. from Edwards Hyundai responded on 12/10/2018

Thank you for your recent visit to Edwards Hyundai to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Hyundai for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Hyundai Service Team


RP
Ryan P.
Council Bluffs, IA
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
FAST AND EFFICIENT.
FAST AND GOOD ENERGY. TRULY CARED ABOUT MY OVERALL EXPERIENCE!
Zach S. from Edwards Hyundai responded on 12/10/2018

Thank you for your recent visit to Edwards Hyundai to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Hyundai for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Hyundai Service Team


KS
Kelly S.
Council Bluffs, IA
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Great service.
YesI Would
Zach S. from Edwards Hyundai responded on 12/10/2018

Thank you for your recent visit to Edwards Hyundai to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Hyundai for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Hyundai Service Team


SM
Sue M.
Council Bluffs, IA
2017 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/07/2018 Category: Service
Not a good services
before I would recommend a friend to you but now NO.
Zach S. from Edwards Hyundai responded on 12/10/2018

We would like the opportunity to address your concerns as soon as possible. Please call us at the number provided below. Your feedback is valuable and helps us to know where our best opportunities for improvement are. We sincerely apologize. Our goal is to exceed our guest expectations. We do value you and your business.

If there are any other concerns I would like the opportunity to address them. Please feel free to reach out to me at 712.366.9411

Zach Smith
Service Manager