Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(3,063 Reviews)

ReScore Reviews™ (32)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original
Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5
95% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


RT
Robert T.
Papillion, NE
2018 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/03/2020 Category: Service
Oil change
Even with all that is going on the staff is adhering to the practices subscribed by the CDC, as usual staff went above and beyond what is required of them. Excellent job.
AV
Amy V. from Edwards Hyundai responded on 07/03/2020

Thank you for taking the time to respond to our survey for your recent visit to Edwards Hyundai Service Department. We value your feedback and we truly appreciate you choosing Edwards Hyundai for your service needs. We realize that you could take your business anywhere and we are grateful that you chose us. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Amy Vermule, Service Manger & Team


EH
Edwards H.
Council Bluffs, NE
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020 Category: Service
Great service
Perfect!
AV
Amy V. from Edwards Hyundai responded on 07/01/2020

Thank you for taking the time to respond to our survey for your recent visit to Edwards Hyundai Service Department. We value your feedback and we truly appreciate you choosing Edwards Hyundai for your service needs. We realize that you could take your business anywhere and we are grateful that you chose us. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Amy Vermule, Service Manger & Team


Verified Customer
Council Bluffs, IA
2019 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020 Category: Service
Great service
quick and efficient
Amy V. from Edwards Hyundai responded on 06/30/2020

Thank you for taking the time to respond to our survey for your recent visit to Edwards Hyundai Service Department. We value your feedback and we truly appreciate you choosing Edwards Hyundai for your service needs. We realize that you could take your business anywhere and we are grateful that you chose us. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Amy Vermule, Service Manger & Team


Verified Customer
Papillion, NE
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2020 Category: Service
Great people & Quality Service
Great people & Quality Service
Amy V. from Edwards Hyundai responded on 06/29/2020

Thank you for taking the time to respond to our survey for your recent visit to Edwards Hyundai Service Department. We value your feedback and we truly appreciate you choosing Edwards Hyundai for your service needs. We realize that you could take your business anywhere and we are grateful that you chose us. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Amy Vermule, Service Manger & Team


SL
Steven L.
Omaha, NE
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2020 Category: Service
Amazing
Employees are caring and friendly. Fast efficient service.

Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/26/2020 Category: Service
Good
Good
AV
Amy V. from Edwards Hyundai responded on 06/26/2020

We would like the opportunity to address your concerns as soon as possible. Please call me at 712-366-2461. Your feedback is valuable and helps us to  know where our best opportunities for improvement are.  We sincerely apologize.  Our goal is to exceed our guest expectations. We do value you and your business.

Thanks,
Amy Vermule
Service Manager

AV
Amy V. from Edwards Hyundai responded on 06/29/2020

thanks!!


Verified Customer
Council Bluffs, IA
2019 Hyundai Veloster
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2020 Category: Service
Staff/service
Mandi gets the shout out this time!

I'll say it EVERY TIME...I will NEVER buy another brand or dealership because of Amy and HER service department!
Amy V. from Edwards Hyundai responded on 06/25/2020

Thank you for taking the time to respond to our survey for your recent visit to Edwards Hyundai Service Department. We value your feedback and we truly appreciate you choosing Edwards Hyundai for your service needs. We realize that you could take your business anywhere and we are grateful that you chose us. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Amy Vermule, Service Manger & Team


NA
Najla A.
Council Bluffs, IA
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2020 Category: Service
Great service
They did a good job getting some dead mice out of my car and cleaning it up.
AV
Amy V. from Edwards Hyundai responded on 06/23/2020

Thank you for taking the time to respond to our survey for your recent visit to Edwards Hyundai Service Department. We value your feedback and we truly appreciate you choosing Edwards Hyundai for your service needs. We realize that you could take your business anywhere and we are grateful that you chose us. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Amy Vermule, Service Manger & Team


TM
Tracy M.
Council Bluffs, IA
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2020 Category: Service
Excellent service
I always get excellent service from Edwards Hyundai. Love working with the advisors and manager to get my car maintenance completed
AV
Amy V. from Edwards Hyundai responded on 06/23/2020

Thank you for taking the time to respond to our survey for your recent visit to Edwards Hyundai Service Department. We value your feedback and we truly appreciate you choosing Edwards Hyundai for your service needs. We realize that you could take your business anywhere and we are grateful that you chose us. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Amy Vermule, Service Manger & Team


LS
Linda S.
Anita, IA
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2020 Category: Service
service and recall
Was told it probably would take 2 hours but was done in less than 90 minutes
AV
Amy V. from Edwards Hyundai responded on 06/22/2020

Thank you for taking the time to respond to our survey for your recent visit to Edwards Hyundai Service Department. We value your feedback and we truly appreciate you choosing Edwards Hyundai for your service needs. We realize that you could take your business anywhere and we are grateful that you chose us. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Amy Vermule, Service Manger & Team


MS
Marsha S.
Red Oak, IA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2020 Category: Service
Very pleased
Always treated respectful. Treat you very special
AV
Amy V. from Edwards Hyundai responded on 06/19/2020

Thank you for taking the time to respond to our survey for your recent visit to Edwards Hyundai Service Department. We value your feedback and we truly appreciate you choosing Edwards Hyundai for your service needs. We realize that you could take your business anywhere and we are grateful that you chose us. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Amy Vermule, Service Manger & Team


DM
Donovan M.
Omaha, NE
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2020 Category: Service
Edward's Group
We buy all our Vehicles from Edward's, they have always taken great care of us.
The service department is top notch,fair and attentive to our needs.with fast friendly service.
It truly does pay to cross the bridge.
AV
Amy V. from Edwards Hyundai responded on 06/18/2020

Thank you for taking the time to respond to our survey for your recent visit to Edwards Hyundai Service Department. We value your feedback and we truly appreciate you choosing Edwards Hyundai for your service needs. We realize that you could take your business anywhere and we are grateful that you chose us. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Amy Vermule, Service Manger & Team


JS
Jack S.
Magnolia, IA
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2020 Category: Service
Nice place
Very comfortable place very cleanliness very nice people to work with and the best service your car or truck
AV
Amy V. from Edwards Hyundai responded on 06/18/2020

Thank you for taking the time to respond to our survey for your recent visit to Edwards Hyundai Service Department. We value your feedback and we truly appreciate you choosing Edwards Hyundai for your service needs. We realize that you could take your business anywhere and we are grateful that you chose us. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Amy Vermule, Service Manger & Team


MA
Miguel A.
Omaha, NE
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2020 Category: Service
Professional service as it should be
Car was done right on time as I was told, receptionist was polite answering my ? Car was back to me clean thanks for the good service
AV
Amy V. from Edwards Hyundai responded on 06/17/2020

Thank you for taking the time to respond to our survey for your recent visit to Edwards Hyundai Service Department. We value your feedback and we truly appreciate you choosing Edwards Hyundai for your service needs. We realize that you could take your business anywhere and we are grateful that you chose us. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Amy Vermule, Service Manger & Team


DB
Dawn B.
Elkhorn, NE
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2020 Category: Service
Oil change
Great fast service
AV
Amy V. from Edwards Hyundai responded on 06/17/2020

Thank you for taking the time to respond to our survey for your recent visit to Edwards Hyundai Service Department. We value your feedback and we truly appreciate you choosing Edwards Hyundai for your service needs. We realize that you could take your business anywhere and we are grateful that you chose us. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Amy Vermule, Service Manger & Team


NA
Najla A.
Council Bluffs, IA
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2020 Category: Service
Problem resolved
Car had bad odor after service last time. I took it back in today turned out some mice made their home in the cabin air filter. They replaced the filter, cleaned it up and disinfected it. All at no charge. Car smells good again.

Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/15/2020 Category: Service
Ok
I brought my car here due to the warranty.
AV
Amy V. from Edwards Hyundai responded on 06/15/2020

We would like the opportunity to address your concerns as soon as possible. Please call me at 712-366-2461. Your feedback is valuable and helps us to  know where our best opportunities for improvement are.  We sincerely apologize.  Our goal is to exceed our guest expectations. We do value you and your business.

Thanks,
Amy Vermule
Service Manager

AV
Amy V. from Edwards Hyundai responded on 06/16/2020

Tried leaving a  message for customer to call back service manager regarding this survey and experience.  Mail box is full.  Najia could you please call me at 712-366-2461.

Thanks
Amy Vermule
Service Manager