ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
96% Would Recommend
100% Business Response
Latest Review about 7 hours ago
Timothy B. on 02/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service "
They always get my vehicle right in and they do an excellent job on everything they do
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/17/2018
Service Type: Maintenance
Review Created: 02/23/2018 04:32 PM
Ashley C. on 02/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Above and Beyond"
I went to Todd Archer in Bellevue since I live in Bellevue about the check engine light that came on in my car. They were rude, asked why I didn't take it to Edwards and then told me I'd need to make an appointment for the next week to get it looked at. I was anxious since I'd just purchased this vehicle and didn't think I should be driving with a check engine light on so I called Edwards and talked with my sales man. Ten minutes before they were closed, he told me to bring it on down and they'd take a look at it for me. After enjoying some popcorn, Family Feud and warmth in their waiting area, I was told that they needed to keep the car and had me set up with a rental. BOOM! Less than 30 minutes....Above and beyond, thank you guys!
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 02/15/2018
Service Type: Repair
Review Created: 02/23/2018 06:48 AM
Marc L. at Edwards Hyundai responded on 02/23/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Edwards Auto Group Service Team

Verified Customer on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/22/2018 10:36 PM
Marc L. at Edwards Hyundai responded on 02/23/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Edwards Auto Group Service Team

Paula R. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They're willing to go the extra mile to ensure customer satisfaction."
Service dept was wonderful as usual. The body shop took longer than what I was told. Overall. I'm very happy and satisfied.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/22/2018 04:03 PM
Marc L. at Edwards Hyundai responded on 02/23/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Edwards Auto Group Service Team

Verna K. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service"
We would buy another Hyundai
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 02/20/2018
Service Type: Maintenance
Review Created: 02/22/2018 11:13 AM
Marc L. at Edwards Hyundai responded on 02/22/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Edwards Auto Group Service Team

Sandra G. on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Amazing service as expected!"
Ethan and Amy never fail to provide amazing service. They are such genuine and warm people that trusting them with my car is a no brained!
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 02/19/2018
Service Type: Maintenance
Review Created: 02/21/2018 10:49 AM
Marc L. at Edwards Hyundai responded on 02/21/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Edwards Auto Group Service Team

Jeanne F. on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pleasant "
Everyone was pleasant and answered all my questions.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 02/16/2018
Service Type: Maintenance
Review Created: 02/21/2018 09:02 AM
Marc L. at Edwards Hyundai responded on 02/21/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Edwards Auto Group Service Team

Verified Customer on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service "
Very friendly, got my car serviced in a timely manner it was great
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/16/2018
Service Type: Maintenance
Review Created: 02/21/2018 06:32 AM
Marc L. at Edwards Hyundai responded on 02/21/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Edwards Auto Group Service Team

Barbara S. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service dept."
All staff in the service department are very polite.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/20/2018 01:14 PM
Marc L. at Edwards Hyundai responded on 02/20/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Edwards Auto Group Service Team

Verified Customer on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very helpful customer service! "
Very nice staff. Eager to help
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 02/17/2018
Service Type: Repair
Review Created: 02/20/2018 11:12 AM
Marc L. at Edwards Hyundai responded on 02/20/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Edwards Auto Group Service Team

Diane H. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall service was great but not sure about the recommendations for 60,000 miles"
Your team took care of my daughter's car in terms of the recalls in a professional and courteous manner and even finished more quickly than was expected. The list of recommended service items that I was given was interesting to me. It included transmission fluid change, coolant flush, brake flush, and fuel induction service. When I compare the list to the recommended service schedule I was provided in the owners manual when I purchased the car, none of these are included. I'm not quite sure what to think about this.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/20/2018 10:58 AM
Marc L. at Edwards Hyundai responded on 02/20/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Edwards Auto Group Service Team

Carla M. on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good customer service and they listen to what you tell them"
very good service
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/19/2018 08:00 PM
Marc L. at Edwards Hyundai responded on 02/20/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Edwards Auto Group Service Team

Emilie B. on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfied "
Always satisfied with the service and the staff
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/19/2018 02:37 PM
Marc L. at Edwards Hyundai responded on 02/19/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Edwards Auto Group Service Team

Verified Customer on 02/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"We purchased the vehicle here and they seem to give us good service."
We purchased the vehicle here and they seem to give us good service.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/18/2018 06:42 PM
Marc L. at Edwards Hyundai responded on 02/19/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Edwards Auto Group Service Team

Verified Customer on 02/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"no comment"
ok
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/18/2018 06:39 PM
Marc L. at Edwards Hyundai responded on 02/19/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Edwards Auto Group Service Team

Louis H. on 02/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Great service...thanks for taking great care of my car.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/18/2018 06:31 PM
Marc L. at Edwards Hyundai responded on 02/19/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Edwards Auto Group Service Team

Verified Customer on 02/17/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great service"
Always great service.
Vehicle: 2014 Hyundai Veloster
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/17/2018 04:50 PM
Marc L. at Edwards Hyundai responded on 02/19/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Edwards Auto Group Service Team

Raymond R. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I get good service."
Everyone in the service dept. is very helpful and courteous.
Vehicle: 2007 Hyundai Sonata
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/17/2018 03:32 PM
Marc L. at Edwards Hyundai responded on 02/19/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Edwards Auto Group Service Team

Susan L. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change "
As always, good place to get service for my car.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 02/14/2018
Service Type: Maintenance
Review Created: 02/17/2018 04:36 AM
Marc L. at Edwards Hyundai responded on 02/19/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Edwards Auto Group Service Team

David M. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pleasant surroundings"
Things completed on time
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/14/2018
Service Type: Maintenance
Review Created: 02/16/2018 01:02 PM
Marc L. at Edwards Hyundai responded on 02/16/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Edwards Auto Group Service Team

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