Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(3,130 Reviews)

ReScore Reviews™ (39)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
95% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


MB
Mitchell B.
Omaha, NE
2017 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/17/2020 Category: Service
Oil change
Friendly
AV
AMY V. from Edwards Hyundai responded on 10/19/2020

Thank you for taking the time to respond to our survey for your recent visit to Edwards Hyundai Service Department. We value your feedback and we truly appreciate you choosing Edwards Hyundai for your service needs. We realize that you could take your business anywhere and we are grateful that you chose us. If there is anything else we can assist you with, please don’t hesitate to call oe email me back. We look forward to seeing you again on your next visit.

Thanks again,

Amy Vermule, Service Manger & Team


JW
John W.
Council Bluffs, IA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2020 Category: Service
Valet service
I really appreciate the valet service, especially when I work 6 days a week during regular business hours.
AV
AMY V. from Edwards Hyundai responded on 10/19/2020

Thank you for taking the time to respond to our survey for your recent visit to Edwards Hyundai Service Department. We value your feedback and we truly appreciate you choosing Edwards Hyundai for your service needs. We realize that you could take your business anywhere and we are grateful that you chose us. If there is anything else we can assist you with, please don’t hesitate to call oe email me back. We look forward to seeing you again on your next visit.

Thanks again,

Amy Vermule, Service Manger & Team


JG
Jason G.
La Vista, NE
2016 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2020 Category: Service
Great place
Friendly, nice, quick, clean
AV
AMY V. from Edwards Hyundai responded on 10/16/2020

Thank you for taking the time to respond to our survey for your recent visit to Edwards Hyundai Service Department.  We value your feedback and we truly appreciate you choosing Edwards Hyundai for your service needs.  We realize that you could take your business anywhere and we are grateful that you chose us.  If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Amy Vermule, Service Manger & Team


MS
Martin S.
Council Bluffs, IA
2018 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2020 Category: Service
NICE PLACE TO GET WORK DONE
I have serviced my vehicle here twice and have had good service both times and got the car back sooner than expected!!
AV
AMY V. from Edwards Hyundai responded on 10/16/2020

Thank you for taking the time to respond to our survey for your recent visit to Edwards Hyundai Service Department. We value your feedback and we truly appreciate you choosing Edwards Hyundai for your service needs. We realize that you could take your business anywhere and we are grateful that you chose us. If there is anything else we can assist you with, please don’t hesitate to call oe email me back. We look forward to seeing you again on your next visit.

Thanks again,

Amy Vermule, Service Manger & Team


Verified Customer
Omaha, NE
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2020 Category: Service
On point.. Over the top job
Clean shop
AMY V. from Edwards Hyundai responded on 10/16/2020

Thank you for taking the time to respond to our survey for your recent visit to Edwards Hyundai Service Department. We value your feedback and we truly appreciate you choosing Edwards Hyundai for your service needs. We realize that you could take your business anywhere and we are grateful that you chose us. If there is anything else we can assist you with, please don’t hesitate to call oe email me back. We look forward to seeing you again on your next visit.

Thanks again,

Amy Vermule, Service Manger & Team


DB
Dawn B.
Elkhorn, NE
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2020 Category: Service
Service
The service team was friendly and helpful
AV
AMY V. from Edwards Hyundai responded on 10/13/2020

Thank you for taking the time to respond to our survey for your recent visit to Edwards Hyundai Service Department.  We value your feedback and we truly appreciate you choosing Edwards Hyundai for your service needs.  We realize that you could take your business anywhere and we are grateful that you chose us.  If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Amy Vermule, Service Manger & Team


Verified Customer
Pacific Junction, IA
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2020 Category: Service
Courteous service reps
Car was completed timely and they supplied a car for me to use that day
AMY V. from Edwards Hyundai responded on 10/13/2020

Thank you for taking the time to respond to our survey for your recent visit to Edwards Hyundai Service Department. We value your feedback and we truly appreciate you choosing Edwards Hyundai for your service needs. We realize that you could take your business anywhere and we are grateful that you chose us. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Amy Vermule, Service Manger & Team


Verified Customer
Council Bluffs, IA
2015 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2020 Category: Service
They took care of me
Mandi is a lifesaver and made my safety a priority with a necessary recall and check in. Timely service and great communication. Thank you!
AMY V. from Edwards Hyundai responded on 10/12/2020

Thank you for taking the time to respond to our survey for your recent visit to Edwards Hyundai Service Department.  We value your feedback and we truly appreciate you choosing Edwards Hyundai for your service needs.  We realize that you could take your business anywhere and we are grateful that you chose us.  If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Amy Vermule, Service Manger & Team


JS
Jack S.
Magnolia, IA
2019 Hyundai Tucson
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/11/2020 Category: Service
Work will don
Everything was okay when I had the vehicle serviced and the cus p customer service Representatives were nice but short-tempered on certain things I think they were overworked vehicle was done on time they told me about a recall on my vehicle but they don't know when is actually going to take place I like to know when I can get the service done for the recall soon vehicle runs fine but sensor for the braking system needs to be fixed or replaced or something like that but it works fine for now just let me know when recall is ready to be serviced
AV
AMY V. from Edwards Hyundai responded on 10/12/2020

We would like the opportunity to address your concerns as soon as possible. Please call me at 712-366-2461. Your feedback is valuable and helps us to  know where our best opportunities for improvement are.  We sincerely apologize.  Our goal is to exceed our guest expectations. We do value you and your business.

Thanks,
Amy Vermule
Service Manager

RG
Robert C G., Customer Experience Manger from Edwards Hyundai responded on 10/13/2020

Greetings Jack Sick, I read your review and would like to speak with you concerning your last service experience. Would you please give me a call?  

Best regards,

Robert Greder
Edwards Auto Group
Customer Experience Manager

712-435-5765

PT
Pamela T.
Omaha, NE
2020 Hyundai Palisade
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/11/2020 Category: Service
The rating was for the service of an oil change only !!
Their Dealership sucks , they lie and then when caught mistakes happen , won’t own up and fix even a simple problem . The service with First oil change was nice and that’s all I can say for their service at this time , but dealership and their sales manager gives them the old car salesman’s stigma in that all they want is a sale and will do anything and say anything to get it period !!!
AV
AMY V. from Edwards Hyundai responded on 10/12/2020

Thank you for taking the time to respond to our survey for your recent visit to Edwards Hyundai Service Department. We value your feedback and we truly appreciate you choosing Edwards Hyundai for your service needs. We realize that you could take your business anywhere and we are grateful that you chose us. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Amy Vermule, Service Manger & Team


Verified Customer
Omaha, NE
2020 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2020 Category: Service
Great customer service
Staff is professional and I felt that everyone was following safety procedures to keep customers safe.
AMY V. from Edwards Hyundai responded on 10/12/2020

Thank you for taking the time to respond to our survey for your recent visit to Edwards Hyundai Service Department. We value your feedback and we truly appreciate you choosing Edwards Hyundai for your service needs. We realize that you could take your business anywhere and we are grateful that you chose us. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Amy Vermule, Service Manger & Team


JC
Jeffrey C.
Ralston, NE
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2020 Category: Service
Great service and very helpful (at 7:00A.M.) in the morning.
I always feel the work will be taking care of the wright way.
AV
AMY V. from Edwards Hyundai responded on 10/12/2020

Thank you for taking the time to respond to our survey for your recent visit to Edwards Hyundai Service Department. We value your feedback and we truly appreciate you choosing Edwards Hyundai for your service needs. We realize that you could take your business anywhere and we are grateful that you chose us. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Amy Vermule, Service Manger & Team


LR
Leonard R.
Bellevue, NE
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2020 Category: Service
Customer Service
Feel like home everytime we come for oil change. Very welcoming
AV
AMY V. from Edwards Hyundai responded on 10/12/2020

Thank you for taking the time to respond to our survey for your recent visit to Edwards Hyundai Service Department. We value your feedback and we truly appreciate you choosing Edwards Hyundai for your service needs. We realize that you could take your business anywhere and we are grateful that you chose us. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Amy Vermule, Service Manger & Team


NL
Nancy L.
Missouri Valley, IA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2020 Category: Service
Exceptional Service
Friendly, helpful staff. Problem was taken care quickly.
AV
AMY V. from Edwards Hyundai responded on 10/12/2020

Thank you for taking the time to respond to our survey for your recent visit to Edwards Hyundai Service Department. We value your feedback and we truly appreciate you choosing Edwards Hyundai for your service needs. We realize that you could take your business anywhere and we are grateful that you chose us. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Amy Vermule, Service Manger & Team


Verified Customer
Council Bluffs, IA
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2020 Category: Service
Love my Santa Fe!!!
...
AMY V. from Edwards Hyundai responded on 10/09/2020

Thank you for taking the time to respond to our survey for your recent visit to Edwards Hyundai Service Department. We value your feedback and we truly appreciate you choosing Edwards Hyundai for your service needs. We realize that you could take your business anywhere and we are grateful that you chose us. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit.

Thanks again,

Amy Vermule, Service Manger & Team