Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

1959 Reviews

ReScore Reviews™ (6)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.6/5rating 1.6rating 1.6rating 1.6rating 1.6
95% Would Recommend
100% Business Response
Latest Review about 5 hours ago

Reviews


RD
Richard D.
Council Bluffs, IA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Oil change
Outstanding service
Marc L. from Edwards Hyundai responded on 08/15/2018

Richard, thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


Verified Customer
Omaha, NE
2017 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2018 Category: Service
Good service people
Four and 1/2 stars
Marc L. from Edwards Hyundai responded on 08/15/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


Verified Customer
Red Oak, IA
2016 Hyundai Sonata Hyb
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/15/2018 Category: Service
Service thorough
Thorough car function evaluation
Marc L. from Edwards Hyundai responded on 08/15/2018

Thank you for taking the time to tell us about your service experience at Edwards Hyundai. We appreciate your feedback since it helps us improve our dealership experience.

We are sorry to hear that the service you received did not met your expectations.Your feedback is valuable and helps us to know where our best opportunities for improvement are. We sincerely apologize. Our goal is to exceed our guest expectations. We do value you and your business.

If there are any other concerns we would like the opportunity to address them. Please feel free to reach out to Edwards Auto Group Service Team 712-366-9411


AG
Amy G.
Omaha, NE
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Always great
They are always timely and the employees are wonderful to work with throughout. They are courteous and explain everything in detail
Marc L. from Edwards Hyundai responded on 08/15/2018

Amy, thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


LT
Linda T.
Murdock, NE
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Friendly, Cooperative and Accommodating!
Very professional.
Marc L. from Edwards Hyundai responded on 08/14/2018

Linda, thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


MW
Michael W.
Bellevue, NE
2014 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Quick and caring
Great job
Marc L. from Edwards Hyundai responded on 08/14/2018

Michael, thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


PW
Paige W.
Council Bluffs, IA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
They are timely and professional.
Was told oil change and recall may take up to 2 hours, was done in just over 1 hour. Quick and friendly!
Marc L. from Edwards Hyundai responded on 08/13/2018

Paige, thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


Verified Customer
Council Bluffs, IA
2018 Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/13/2018 Category: Service
Oil change
Took an hour and a half but overall we were very well taken care of. Appreciated that they fixed the car wash while we were there so they could wash the car.
Marc L. from Edwards Hyundai responded on 08/13/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


Verified Customer
Council Bluffs, IA
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2018 Category: Service
Help in a pinch!
When called out of town for a funeral, they worked with me to change the scheduled date of service so I could get it taken care of before I left. That’s service!!
Marc L. from Edwards Hyundai responded on 08/13/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


Verified Customer
Fleming Island, FL
2017 Hyundai Santa Fe
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/11/2018 Category: Service
Slow to get in touch with me.
Intown on vacation car locked up. Most obvious reason would be the battery had died. We had the vehicle taken to the dealership 7 PM one evening and the next morning placed several calls with no answers back as to the problem. In the end it was the battery, a simple, fix and yet you did not get the car until 4pm. Since when we’re checking out and leaving town we were unsure of what was going to happen, did we need a new hotel room etc.
Marc L. from Edwards Hyundai responded on 08/13/2018

Thank you for taking the time to tell us about your service experience at Edwards Hyundai. We appreciate your feedback since it helps us improve our dealership experience.

We are sorry to hear that the service you received did not met your expectations.Your feedback is valuable and helps us to know where our best opportunities for improvement are. We sincerely apologize. Our goal is to exceed our guest expectations. We do value you and your business.

If there are any other concerns we would like the opportunity to address them. Please feel free to reach out to Edwards Auto Group Service Team 712-366-9411


SK
Steven K.
Omaha, NE
2011 Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2018 Category: Service
Explanations
Complete explanations of service done was nice
Marc L. from Edwards Hyundai responded on 08/13/2018

Steven, thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


Verified Customer
Council Bluffs, IA
2017 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/10/2018 Category: Service
Oil change
At time if purchasing I was told there would be a car wash/vacuuming. The car wash happened. But no vacuuming
Marc L. from Edwards Hyundai responded on 08/13/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


JW
John W.
Council Bluffs, IA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Excellent service
I always receive great customer service when I come in, they also treat my wife great when she has to bring my car in.
Marc L. from Edwards Hyundai responded on 08/10/2018

John, thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


GG
Gary G.
Omaha, NE
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
The service team at Edwards is by far some of the best service you can find!!! They always DO a fantastic job!!!
Thank you for taking such great care of me!

Jami Greeley
Marc L. from Edwards Hyundai responded on 08/10/2018

Gary, thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


CA
Carol A.
Omaha, NE
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Recall and oil change
Efficient and fast. Finished way before estimated time
Marc L. from Edwards Hyundai responded on 08/10/2018

Carol, thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


DR
David R.
Omaha, NE
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Ease, accountability and efficiency.
This is my first Hyundai, but it definitely will not be my last. The folks at Edwards Hyundai are very friendly and do a great job servicing my vehicle, keeping me in touch with what is happening and ultimately doing what they say in a timely fashion.
Marc L. from Edwards Hyundai responded on 08/10/2018

David, thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


DA
Donald A.
Glenwood, IA
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Convenient
Got in and got serviced quickly and at a fair price
Marc L. from Edwards Hyundai responded on 08/10/2018

Donald, thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


MB
Martha B.
Griswold, IA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Superior
I am very impressed with the service department. Will continue to come here as long as I drive.
Marc L. from Edwards Hyundai responded on 08/10/2018

Martha, thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


Verified Customer
Underwood, IA
2011 Hyundai Sonata
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/09/2018 Category: Service
Poor service
No communication
Marc L. from Edwards Hyundai responded on 08/09/2018

Thank you for taking the time to tell us about your service experience at Edwards Hyundai. We appreciate your feedback since it helps us improve our dealership experience.

We are sorry to hear that the service you received did not met your expectations.Your feedback is valuable and helps us to know where our best opportunities for improvement are. We sincerely apologize. Our goal is to exceed our guest expectations. We do value you and your business.

If there are any other concerns we would like the opportunity to address them. Please feel free to reach out to Edwards Auto Group Service Team 712-366-9411


JW
Jason W.
Omaha, NE
2017 Hyundai Santa Fe S
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/09/2018 Category: Service
Unacceptable Service
Service was not done I. A timely manner nor was the reason for the service completely explained.
Zach S. from Edwards Hyundai responded on 08/09/2018

SPOKE TO CUSTOMER APOLIGIZED FOR THE WAIT, SENDING FREE OIL CHANGE VOUCHER.

Marc L. from Edwards Hyundai responded on 08/09/2018

Jason, thank you for taking the time to tell us about your service experience at Edwards Hyundai. We appreciate your feedback since it helps us improve our dealership experience.

We are sorry to hear that the service you received did not met your expectations.Your feedback is valuable and helps us to know where our best opportunities for improvement are. We sincerely apologize. Our goal is to exceed our guest expectations. We do value you and your business.

If there are any other concerns we would like the opportunity to address them. Please feel free to reach out to Edwards Auto Group Service Team 712-366-9411