Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

1781 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
96% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews


KA
Karen A.
Council Bluffs, IA
2009 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
My service expierence was outstanding
The people and service are excellant
Marc L. from Edwards Hyundai responded on 06/19/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


MB
Martha B.
Griswold, IA
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Superior
Every time I visit Edwards I come away with the the best impression! I very much doubt I will ever do business elsewhere. The service department is fantastic!
Marc L. from Edwards Hyundai responded on 06/18/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


JM
Jeanette M.
Council Bluffs, IA
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Oil change
Great
Marc L. from Edwards Hyundai responded on 06/18/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


NC
Nancy C.
Papillion, NE
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Best Service Ever
Everyone in the service department is so very professional, nice, and most importantly - HONEST !!!
Marc L. from Edwards Hyundai responded on 06/18/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


GC
Glen C.
Bellevue, NE
2012 Hyundai Sonata Hyb
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2018 Category: Service
knowledgeable people
nice visit
Marc L. from Edwards Hyundai responded on 06/18/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


Anonymous avatar
Verified Customer
Council Bluffs, IA
2012 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018 Category: Service
Oil change
Quick and efficient !!
Marc L. from Edwards Hyundai responded on 06/18/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


RB
Renee B.
Council Bluffs, IA
2018 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/17/2018 Category: Service
Quaker oil change
Great service. Its been better even.
Marc L. from Edwards Hyundai responded on 06/18/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


KE
Keyonis E.
Omaha, NE
2014 Hyundai Elantra
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/15/2018 Category: Service
This place isn’t so great, people are so rude in the service department
The only person that helped me out and i was satisfied was the manger, Ethan tried to throw me off to another service person that never helped me, Samatha only greeted my boyfriend and when I told her hello she looked at me a said not so friendly, the lady at the cashier spot was rude, didn’t tell me to hold on just kept walking away, they left my keys in the work shop wasn’t organized in a folder, i had to call them to see if my car was ready, the stains they were supposed to get out while detailing is still there, I wouldn’t recommend this dealer shop to any one.
Marc L. from Edwards Hyundai responded on 06/18/2018

Keyonis, thank you for taking the time to tell us about your service experience at Edwards Hyundai. We appreciate your feedback since it helps us improve our dealership experience.

We are sorry to hear that some of our staff were rude and unprofessional. It is my understanding the the Service manager has spoken to you and is personnally overseeing all of your concerns and the issues that need to be addressed. We sincerely apologize. Our goal is to exceed our guest expectations. We do value you and your business.

We would like the opportunity to address your concerns. Please feel free to reach out to Edwards Auto Group Service Team 712-366-9411


DN
Debra N.
Bellevue, NE
2012 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Service
Service is great and love getting my car back all cleaned out.
Marc L. from Edwards Hyundai responded on 06/15/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


MS
Michael S.
Council Bluffs, IA
2017 Hyundai Tucson
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2018 Category: Service
Amy, the service person was very good and knowleable.
The only negative was, they had to order the part. But that only took a day.
Marc L. from Edwards Hyundai responded on 06/15/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


Anonymous avatar
Verified Customer
Omaha, NE
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
very good
The staff is friendly, seem very helpful, clean waiting area.
Marc L. from Edwards Hyundai responded on 06/15/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


JL
John L.
Omaha, NE
2018 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
highly recommended dealership
Friendly and professional staff. Timely servive.Would recommend to a friend
Marc L. from Edwards Hyundai responded on 06/15/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


BK
Brian K.
Council Bluffs, IA
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Thanks for having much for those that bring kids
I had to bring my kids with me for service and the waiting area was great for them! A room just for kids includes blocks with a table, a couple of other hands on toys, and a tv. Also popcorn was available. Our service was fast and the time went by quickly. Thanks!
Marc L. from Edwards Hyundai responded on 06/14/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


JR
James R.
Griswold, IA
2013 Hyundai Santa Fe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2018 Category: Service
Jerking between gears
You have always taken care of us so I'm sure it will be taken care of again just takes time and we are 40 miles away
Marc L. from Edwards Hyundai responded on 06/13/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


Anonymous avatar
Verified Customer
Papillion, NE
2013 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Great customer service!
Great customer service
Marc L. from Edwards Hyundai responded on 06/13/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


EG
Eric G.
Blair, NE
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Service
Ethan Grace was excellent handling our needs. The service was fast and professional and I will definitely be back for future service needs.
Marc L. from Edwards Hyundai responded on 06/12/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


CC
Cynthia C.
Council Bluffs, IA
2010 Hyundai Santa Fe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2018 Category: Service
Friendliness of service staff
Every time i come in for service the staff is extremely nice. Ethan, at service desk even offered to stay late so I could puck up my car, but i got there plenty early. Very good customer service
Marc L. from Edwards Hyundai responded on 06/12/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


GH
Gincy H.
Council Bluffs, IA
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
five stars
real nice and staff. and would come again
Marc L. from Edwards Hyundai responded on 06/11/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


Anonymous avatar
Verified Customer
Council Bluffs, IA
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2018 Category: Service
HYundai service
I appreciate getting the work done on time, and for letting me know about oil problems.
Marc L. from Edwards Hyundai responded on 06/11/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team


EB
Emilee B.
Council Bluffs, IA
2016 Hyundai Veloster
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/09/2018 Category: Service
Counter Staff
I really like the staff that checks me in and out
Marc L. from Edwards Hyundai responded on 06/11/2018

Thank you for your recent visit to Edwards Auto Group to have service performed on your vehicle. We realize that you could take your business anywhere…...and we truly appreciate you choosing Edwards Auto Group for your service needs. If there is anything else we can assist you with, please don’t hesitate to call. We look forward to seeing you again on your next visit. Thanks again, Edwards Auto Group Service Team