Didn't try to sell me extra services
I brought my very old car in because I was hearing two odd noises. I know very little about cars and am always worried about being taken advantage of due to this fact (also, I'm a woman, which I feel makes me an easier target). After easily diagnosing and fixing one of the issues, the mechanic called me to ask additional questions about the other noise I'd been hearing. Eventually he called back to explain the reason for the other noise. He answered my questions and even volunteered the information that I would be in no danger if I didn't have him make the repairs. I really appreciated not being sold a repair that my old car didn't absolutely need. This is the second time in the past few years that I have brought my car to Estes, and the first time I had a similar experience. Everyone I spoke with at Estes was extremely nice and respectful. Thank you!