I am very unsatisfied with the service I received here. This was the second time they replaced shocks and struts on the front end of my car. My car would make a very audible “snaping”, “crackling”, and “popping” noises every time I would make a left or right turn following the first service I received to replace shocks and struts. Over the course of the next 9 months I would complain about the noise and the car went back to this shop (Express Auto on Galley) multiple times but each time the noises remained anytime I made a turn. The first time I called to complain about it, one of their own technicians explained to me (in detail) how a bad shocks and struts job can prematurely wear down tires, which is what happened to my car. The two front tires are significantly more worn down then the two back tires. The outer part of both front tires are bare, to the point that there are no more ridges in the tires at all and there is a stark difference in the two front tires compared to the two back tires. I was told by two different technicians in two different shops regarding the wear pattern of the front tires vs the back tires. One of the technicians who took a look at my car to try to fix the snapping, crackling, and popping issue told me that when he attempted to replace the strut mount the entire thing separated and completely came apart. He advised me to take it back to the same shop to have it replaced which should be covered by the warranty. He also said since my car had been back and forth multiple times to that same shop since the first strut job, it should have been so obvious to their technicians that there was something wrong with the strut job they did. When I called to complain that the poor strut job caused the premature, severely uneven wear and tear on my two front tires, and since they caused the damage to the tires it should be replaced by them, they agreed to re do the struts covered by the warranty but all I received was argumentative, belligerent behavior and refusal to take responsibility for the damage caused to my tires. This company has very unfair business practices. Another example of their poor business practices is when I had my alternator replaced. I had issues with my car not starting so they replaced the alternator. This did not fix the problem and my car ended up having to be jumped constantly even though the battery was not the issue. I was advised that the car had an electrical problem and referred to the dealer but first recommended that I take it to a small shop who’s owner was very knowledgeable about electrical issues. I followed their advice & took it to the shop they recommended. His recommendation was to get a brand new battery and have the alternator done again because his testing showed the alternator that was just replaced (less than a year ago at the time) was not good. So I followed his recommendation and got a new battery. When I took it back to Express Auto on Galley they initially argued with me about the findings of the technician who’s shop they referred me to. Nevertheless, they had me bring the car back in so they could run their own testing once again and they ultimately but reluctantly agreed to re do the alternator at no charge. Afterwards, the issue with having to constantly jump the car resolved. I have had most of the work done on my car with this shop while it was still under warranty so they have made a lot of money on my car. It is not too much to request that they replace the damaged tires that they caused.

Not Recommended

Carol J.

Colorado Springs, CO

12/11/2020

Very bad customer service treated me like a common criminal when I was try to be a paying customerr

Very very bad customer service at your Galley location. I was lied to and treated horrible! I will never patronize nor recommended this place to anyone! I was made to feel like a complete fool! Behind the non professional help. Her name is Theresa she's a good liar! And there is no way to make a complaint because they all stick together. So that is why I am here. They stopped answering my calls. And I was told the general manager was gonna give me earlier before they stopped taking my calls. But ive yet to hear from him also. I was treated like a common criminal. Called security lied on me. And said I was acting irrate. But if you were to go back and view the camera I was acting like a sane person rather calm if you ask me by the lies I was told all day. The lie that was told by theresa too me was that the tow truck driver never left the key to my vehicle with her.
Then when she did find the key she lied and said the key was broke which it wasn't. Then kicked me out in the cold said that I could not wait on there property for another tow truck to come tow my vehicle back to my home. After bing caught in in all her lying she didnt want to service my car nor let me use there tow services.so and then she called security and lied on me . she is Theresa at the 3655 Galley Rd 80909. I literally just been spending money on getting my vehicle towed back and forth. Oh I forgot to mention how I ended up at the location because I was at home just getting off work. And thersa called me and told me that she located my keys but they were broke. Says she found them outside in the snow. It's Not even that much snow outside. Mind you the tow truck driver said more than once. I quote "he left the keys with the gal at the front desk". So anyhow Theresa told me that she will not do any work on my vehicle unless I come in and inspect the key and the vehicle. I paid my neighbor to drive me there. And to get no service and treated bad kicked out in cold lied on just terrible. I'll be writing a review with the BBB also. Can someone please reach ot to me? My email is 7732camwood@gmail.com

Not Recommended

Susan D.

Colorado Springs, CO

Ford Escape

03/11/2020

Verified Customer

They keep my old car running perfectly!

Our vehicles are 18 and 22 years old. Of course things wear out with them because they both have over 300,000 miles. Express auto mechanics can always determine necessary repairs, perform them well and in a timely manner. Thanks for your outstanding care of our vehicles!

Recommended

JOYCE V.

Colorado Springs, CO

Volkswagen Jetta Sedan

02/25/2020

Verified Customer

Honest & professional

We had never been here before, but found Express doing a Google search for water pump replacements on a 2008 VW Jetta. We love the online free estimates, and were very happy at how fast we were able to schedule our repair. Rick was great, keeping me updated throughout the day. When he found an additional issue, he called to ask permission to fix it before just adding it on to my bill. We arranged an after hours pickup of our car with keys safely locked in a lockbox. Rick left the old parts in a box on the floor of the back seat so we could see what had been changed. We're very happy to have found a great, reliable and honest service shop! I would definitely recommend Express Auto Repair.

Recommended

Verified Customer

Colorado Springs, CO

Toyota Corolla

02/18/2020

Verified Customer

On time

Got it done on time. Gave me good advice on what to do next.

Recommended

Verified Customer

Colorado Springs, CO

Dodge Nitro

02/11/2020

Verified Customer

RIp off.

Made me pay a very expensive diagnosis for something as simple as taking off a door panel. Took 5 minutes maybe less to put back together. They did lower the price with a discount but still wasn't happy. And were gonna charge $100 for labor for a 5 minute job.

Not Recommended

Rick M. from Express Auto Repair -North responded on 02/12/2020 05:56 AM

We have a standard $89.95 plus tax fee that is waived if you do the repair work, we reduced it 50% for you even though you did not do the repair work. You were notified upfront about the fee as well. Most shops and dealerships charge for diagnostics plus the repair. Definetely not a "Rip-Off" Megan, no one works for free and if anyone got ripped off it was us, we help you out and we still get a 1 star review.

Rick Meadows
President
719-358-9109

MARK P.

Colorado Springs, CO

Jeep Liberty

02/06/2020

Verified Customer

Trustworthy

Recommended

Rick M. from Express Auto Repair -North responded on 02/17/2020 07:58 AM

Thanks Mark for the review. We are always working hard to earn your trust.

Rick Meadows
President
719-358-9109

Verified Customer

Colorado Springs, CO

Hyundai Santa Fe

02/05/2020

Verified Customer

Done quick - Done right!

They saw me right away. They were professional, friendly, and knowledgeable. They got my SUV fixed correctly. They worked with my warranty company for me.

Recommended

Rick M. from Express Auto Repair -North responded on 02/17/2020 07:58 AM

Thanks for the nice review Dave

Rick Meadows
President
719-358-9109

JERRY K.

Colorado Springs, CO

Toyota Tundra

01/28/2020

Verified Customer

Tundra allignment and rotation

Appreciate the professional, friendly demeanor. Big difference in the way the truck handles, so I'd rate the service all around, as excellent.

Recommended

Rick M. from Express Auto Repair -North responded on 02/17/2020 07:59 AM

Thank you Jerry

Rick Meadows
President
719-358-9109

JEANNIE R.

Colorado Springs, CO

Jeep Grand Cherokee

12/09/2019

Verified Customer

Very honest and friendly service!

I appreciate the honesty and friendliness I experienced there! We are new to the area, and it is a relief knowing we have a service center for our cars that we can trust! Thank you!

Recommended

Verified Customer

Woodland Park, CO

Suzuki Grand Vitara

12/06/2019

Verified Customer

Oil Change & Brake Check

The oil was changed on time & I was told of a valve cover oil leak that need repair too. The brakes are fine & were told of other needs to be addressed to like the spark plugs replaced.

Recommended

STEVE W.

Colorado Springs, CO

Chevrolet Suburban

12/05/2019

Verified Customer

Quick and proceed well. Very good work.

This shop is always very easy to work with. Very knowledgeable and honest.

Recommended

ROBERT R.

Colorado Springs, CO

Ford Pickup

11/20/2019

Verified Customer

Auto Repair

Express Auto repair did an outstanding job in diagnosing my 2012 Ford 150 and getting it repaired.

Rob. R

Recommended

Verified Customer

Colorado Springs, CO

Nissan Rogue

11/06/2019

Verified Customer

Excellent

Very professional and honest

Recommended

Displaying Review 1 - 15 of 205 in total

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