Overview

Overall Rating 4.38/5Overall Rating 4.38/5Overall Rating 4.38/5Overall Rating 4.38/5rating 4.38

45 Reviews

84% Would Recommend
Latest Review over 5 years ago

Reviews


CR
Charles R.
Chrysler Town
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/27/2013 Category: Service
Charles said there were unspecified things that did not work properly and he had to bring the vehicle back again. Then he had to wait to get his vehicle back. As a result of this visit, he will not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

LO
Lima O.
New York
BMW 325i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2013 Category: Service
Lima said that they have good customer service.
This review was collected via phone interview by Customer Research Inc.

RL
Richard L.
Toyota Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2013 Category: Service
Richard said this business got him up and running.
This review was collected via phone interview by Customer Research Inc.

GK
Gregory K.
Chevrolet Silverado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2013 Category: Service
Gregory said he they completed the work they said they would do for the price they quoted.
This review was collected via phone interview by Customer Research Inc.

GF
Gregg F.
Lebanon, NJ
Ford Pickup
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/01/2013
no longer pay attention
was not happy. car went in for new tires, came back with two new tires that were flat and blue protective coating still on tires. took car back fixed the new valves they just put on and returned car with blue protective coating still on tire, when told shop i was told to take to car wash. Bad business.

KS
Kenneth S.
Chrysler New Yorker Fifth Avenue
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/29/2013 Category: Service
Kenneth said this was his first time dealing with this business and they did a pretty good job.
This review was collected via phone interview by Customer Research Inc.

PB
Paul B.
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2013 Category: Service
Spoke with Fred. He said he liked the service they provided.
This review was collected via phone interview by Customer Research Inc.

JD
Jane D.
Chevrolet Malibu Classic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2013 Category: Service
Jane said they were helpful. They always take her in when they can.
This review was collected via phone interview by Customer Research Inc.

MM
Marianna M.
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2013 Category: Service
Marianna said their timing is quick, they are honest and do a very good job.
This review was collected via phone interview by Customer Research Inc.

CL
Cheryl L.
Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2013 Category: Service
Cheryl said the business is great and the people are very courteous. They exceed expectations.
This review was collected via phone interview by Customer Research Inc.

TK
Thomas K.
Mazda 626
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/21/2012 Category: Service
Thomas said he took his vehicle in and he was told they were going to do some repairs on it which he chose not elaborate upon. After he picked it up he broke down on the highway. He had to wait for hours in the middle of the night to get it towed because he wasn't able to get a hold of the manager. The next day they said it needed a tune up and that would cost $500 so he paid them and said do the work right. He was told it would be a couple of hours so he waited and called back and it still wasn't done. The next day it was finally done. He left and broke down again on the highway. He had told them the vehicle started shaking and they told him it was fine. The problem turned out to be that the vacuum hose just needed to be connected and a clamp needed to be put on. He said he feels like they ripped him off. He will not come back and get any work done. He stated he feels like if they are going to rip off customers at least fix the vehicle. He has to go out of town but he's about to make a call to Triple A and complain.
This review was collected via phone interview by Customer Research Inc.

SP
Scott P.
Honda Element
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2012 Category: Service
Scott stated he had a good service, without any problems. Everything was fine, and it ran smoothly. He sure would recommend the business for repair services.
This review was collected via phone interview by Customer Research Inc.

WU
Walter U.
Dodge Ram Van
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/19/2012 Category: Service
Walter said the repairs were fine. Their approach to communication and signage could be a little better. There was a small placard in the ground, but overall the area was not marked. The area actually seemed a little scary. The tow driver brought him, and he stated he wondered what he was getting into. Everything turned out fine.
This review was collected via phone interview by Customer Research Inc.

FQ
Frank Q.
Lexus ES 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2012 Category: Service
Frank said the business was very good, they got his vehicle done in a timely manner, they were nice and the price was more than reasonable.
This review was collected via phone interview by Customer Research Inc.

RJ
Regina J.
Chrysler Concorde
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/11/2012
CUSTOMER SERVICES
They are on the money when foxing the problem and getting your money. But let something go wrong with the work they have already completed and need to rectify-They will take there sweet time, ignore.your calls, n harbor your car for over two weeks

SW
Steven W.
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2012 Category: Service
Steven said his experience was good.
This review was collected via phone interview by Customer Research Inc.

DC
Debra C.
Succasunna, NJ
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2012 Category: Service
Debra said she likes Trevor and he always performs great service work on her vehicle.
This review was collected via phone interview by Customer Research Inc.

AR
Alice R.
Bedminster, NJ
Audi A6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2012
Wonderful, efficient and a value
F&N was fantastic. They picked up and dropped off my cars. Called to discuss the repair work needed. The price for repairs was very reasonable and the service price was 1/2 what I was paying at the local dealer.

RD
Ronald D.
Ford Econoline
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2012 Category: Service
Ronald said these folks were really nice. Ronald is a musician and had broken down on the road. It happened shortly after the hurricane and this business had no power. The business helped Ronald with rides and took his vehicle in, found needed parts which took a few days and picked Ronald up after the parts were installed. He said they have a very professional towing business and he has nothing bad to say about this business. He said he does not live in the area but will stop by for service when he is traveling again in this area.
This review was collected via phone interview by Customer Research Inc.

RC
Russ C.
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2012 Category: Service
Russ said the work took longer because there were some issues. The light could not turn off. He said the visit wasn't bad.
This review was collected via phone interview by Customer Research Inc.

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