Overview

Overall Rating 4.47/5Overall Rating 4.47/5Overall Rating 4.47/5Overall Rating 4.47/5rating 4.47

15 Reviews

87% Would Recommend
Latest Review 7 days ago

Reviews


MF
Matt F.
Portland, MI
Chevrolet Malibu
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Matt said they got him in and out quickly. The tire repair and rotation was scheduled to take 45 minutes. They finished in 30 minutes. The parking lot and bays were full. So, he was impressed with them getting him in and out.
This review was collected via phone interview by Customer Research Inc.

CG
Connie G.
Akron, OH
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Connie said that it was great, she got it there and they got the vehicle done. She had no problems.
This review was collected via phone interview by Customer Research Inc.

ST
SUSAN T.
Muskegon, MI
Nissan Murano
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018
air conditioner
tech did a good job. was pleased with the service

JJ
Jordan j.
Grand Rapids, MI
Jeep Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Jordan said the service was very simple and easy. He just dropped off his vehicle and picked it up when it was done.
This review was collected via phone interview by Customer Research Inc.

WS
William S.
Comstock Park, MI
Chevrolet Chevy Express
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/04/2018 Category: Service
Spoke with Sandra. She said this business was slow. They kept promising to give her an estimate but it took them days to do it. She would not recommend them for service based on the issues stated.
This review was collected via phone interview by Customer Research Inc.

DS
Don S.
Michigan
Chevrolet Traverse
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/03/2018 Category: Service
Don said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RR
Roy R.
Michigan
Honda Pilot
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/02/2018 Category: Service
Roy said he had to make the calls to find out the status of his vehicle. It would have been nice if he would have received a call to let him know what was going on. He will be brining his vehicle back in for some additional work.
This review was collected via phone interview by Customer Research Inc.

AM
Amarylis M.
Michigan
Chevrolet Impala
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018 Category: Service
Amarylis said they're convenient, helpful and understanding. She likes their customer service.
This review was collected via phone interview by Customer Research Inc.

LH
Lussine H.
Grand Rapids, MI
Kia Optima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Lussine said she likes this business, the employees were fast and they accepted her warranty.
This review was collected via phone interview by Customer Research Inc.
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Julian M. from First Choice Auto And Tire responded on 04/25/2018

Hi Lussine,

Thanks for leaving a review. We do appreciate you taking the time to share your experience here at First Choice Auto and Tire.


KM
Kathy M.
Rockford, MI
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Kathy said, she got right in for service and she was out in 30 minutes.
This review was collected via phone interview by Customer Research Inc.

ER
Erika R.
Sparta, MI
Chevrolet Malibu Limited
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018 Category: Service
Erika said the service was quick. The work was painless.
This review was collected via phone interview by Customer Research Inc.

TM
Tryna M.
Grand Rapids, MI
GMC Terrain
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/16/2018 Category: Service
Tryna said she was not happy with the service she received.
This review was collected via phone interview by Customer Research Inc.
46326644e15a1849b0840c31c41902d9?s=28
Julian M. from First Choice Auto And Tire responded on 04/25/2018

Good Morning Tryna,

We are sorry to hear about your recent experience. We take pride in providing exceptional customer service and regret that we missed meeting your expectations. We would like to learn more about your specific situation and make things right. Please contact us at info@firstchoiceautoandtire.com at your earliest convenience. We look forward to hearing from you.


DD
Dyneshia D.
Grand Rapids, MI
Mercury Milan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Dyneshia said, this business is nice and friendly. They took their time with her and listened to her, they have great customer service.
This review was collected via phone interview by Customer Research Inc.

FA
Fidel A.
Michigan
Chevrolet Uplander
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Fidel said he got good service.
This review was collected via phone interview by Customer Research Inc.

TK
Tina K.
Grand Rapids, MI
GMC Envoy XL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Tina said that they went above and beyond the call of duty.
This review was collected via phone interview by Customer Research Inc.

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