Overview

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5

72 Reviews

89% Would Recommend
Latest Review 5 days ago

Reviews


RM
Richard M.
Grand Rapids, MI
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Richard said the business is super. The business had to reschedule the work, because of weather. They did call as soon a possible and got him in quickly.
This review was collected via phone interview by Customer Research Inc.

MC
Matthew C.
Wyoming, MI
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Spoke with Kira. She said everything got done in a good amount of time and she's very happy.
This review was collected via phone interview by Customer Research Inc.

KD
Kurt D.
Rockford, MI
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/12/2019 Category: Service
Kurt said the service was good. The staff got the tires in, let him know what was going on, and they did a great job.
This review was collected via phone interview by Customer Research Inc.

DJ
Debbie J.
Grand Rapids, MI
Chrysler 200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2019 Category: Service
Debbie said they were cordial, very efficient, nice and they have reasonable prices.
This review was collected via phone interview by Customer Research Inc.

DA
David A.
Michigan
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
David said everything was good. He had used them before.
This review was collected via phone interview by Customer Research Inc.

GS
Garrett S.
Coopersville, MI
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Garrett said the mechanics were very kind, he much enjoyed working with them, and they explained everything in detail. The customer service communicated to him that they were trying to save him money, which is why they took longer than anticipated.
This review was collected via phone interview by Customer Research Inc.

BS
Barbara S.
Grand Rapids, MI
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
Barbara said they were fantastic.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Allendale, MI
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2018
Kept me in the loop
My vehicle was in for some extended service. All during that time, the staff at First Choice kept me informed of what was going on with vehicle, and when I could expect it. Unlike other shops I’ve had history with, these guys get it and do it right the first time!

PA
Paul A.
Grand Rapids, MI
Volvo V70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Paul said the business did a good job for him.
This review was collected via phone interview by Customer Research Inc.

SV
Steven V.
Michigan
Dodge Caliber
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Service
Spoke with Kirstin. She said the business takes good care of her vehicle. They make sure she does understand what is being done and the cost.
This review was collected via phone interview by Customer Research Inc.

LP
Lawrence P.
Michigan
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Lawrence said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

BN
Brenda N.
Rockford, MI
Pontiac Vibe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Brenda said the business's employees were quick to get her in, and helpful.
This review was collected via phone interview by Customer Research Inc.

ED
Erin D.
Chelsea, MI
Cadillac SRX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Erin said this business did the job fast.
This review was collected via phone interview by Customer Research Inc.

GS
Ginger S.
Newaygo, MI
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Ginger said they were really good and she is very happy with them.
This review was collected via phone interview by Customer Research Inc.

RL
Richard L.
Grand Rapids, MI
Cadillac DeVille
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/27/2018 Category: Service
Richard said the technicians were very nice and cordial. They were done in the time frame that he expected. Things went very smoothly.
This review was collected via phone interview by Customer Research Inc.

KC
KRIS C.
Allendale, MI
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018
Great Service!
I was very impressed with the speed that my tires were installed. I had set up an appt ahead of time with some special order tires. When I arrived at the store, not only were my tires there, but they immediately took my car in and got me handled. I have recommended my friends to come here as well and they have been impressed as well.

MM
Mayra M.
Grand Rapids, MI
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Mayra said the staff was friendly, and got her in and out quickly.
This review was collected via phone interview by Customer Research Inc.

AG
Alvin G.
Muskegon, MI
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Alvin said the business provided immediate service and did a good job.
This review was collected via phone interview by Customer Research Inc.

AS
Arthur S.
Grand Rapids, MI
Jeep Compass
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Arthur said that he is a long time customer at this business.
This review was collected via phone interview by Customer Research Inc.

DS
Drew S.
Grand Rapids, MI
Lincoln Continental
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/13/2018 Category: Service
Drew said he was not happy with the service the business provided. He took his vehicle in on a Friday and was told they would call him back. They never did. He did not end up getting a hold of anyone until Monday to get his vehicle back. He would not recommend the business for service.
This review was collected via phone interview by Customer Research Inc.