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Five Star Hyundai Albany

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(530 Reviews)
58
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
41
Total ReScores
4.8
ReScore Average
58
Net Promoter Score ®

Business Details

About

Five Star Hyundai Albany is conveniently located in Albany, GA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Five Star Hyundai Albany’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Five Star Hyundai Albany is conveniently located in Albany, GA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Five Star Hyundai Albany’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(229) 883-1700

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Eastern Time (US & Canada)
711 E Oglethorpe Blvd. Albany, GA 31705
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(530 Reviews)

KJ
gravatar
Kristen J.
Albany, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/23/2022
0
Category: Service
Anywhere But Here!!!!
There is not enough room to describe how poor my service and experience has been with Five Star & Hyundai. It truly has NOT been five star. I was so excited to purchase my very first car on my own in 2017! As a woman, the constant barrage of ogling men from sales, management, to the service department makes me never EVER want to recommend ANY Five Star dealership to ANY woman. On top of how uncomfortable and disgusted this place made me feel, Hyundai was in a class action suit for installing faulty engines unbeknownst to me. In April of 2022, after never having engine problems with my car, I noticed after an oil change (that I had to get done by another place because Hyundai was too busy to get my car in), that just 3 weeks later my car was completely empty of oil. Also note that when they were Auto Nation, I was turned away a few more times since apparently no one was available to work. To make a long story short, I was told through text message that I would get reimbursed for my car rental and that I should calm down because I was also getting a brand new engine. After keeping my car for a month on 3 separate occasions for various “tests”, the warranty company decided that they would not replace my engine and that it was my fault that my engine was consuming (not leaking) oil because I missed an oil change four years ago. They also refused the agreed upon rental reimbursement. Please be reminded that I have not once had a check engine OR oil light to come on EVER before April of this year.

They have jerked me around, disrespected me as a loyal female customer, lied, and ultimately washed their hands of any responsibility for my engine. To add insult to injury, they slap me in the face by sending emails and calling trying to persuade me to trade my car in to “be there to help me”, when we both know they would simply fix my car, resell it to a new owner, and make another $20k from them AS WELL as the new vehicle they are trying to persuade me to buy.

Any other dealership ANYWHERE else but here!! As a young woman and small business owner with over 7,000 followers and clients across the city and social media, I will be utilizing my voice to express my outrage. There are millions of customers in the exact same situation who will agree that this company is undeserving of loyal customers. All I did was trust them buy my first car. And now, I am stuck with a faulty vehicle.

Hyundai does not care, and I would not recommend Five Star to a soul; dead or alive. Please DO NOT endorse these lying irresponsible men.
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