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Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

679 Reviews

100% Would Recommend
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Reviews


JS
Jean S.
Maryland
Toyota Matrix
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/17/2017 Category: Service
Jean said the service took longer than she expected. The price she paid was higher than the quoted price.
This review was collected via phone interview by Customer Research Inc.

VM
Victor M.
Maryland
Chevrolet Astro
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/14/2016 Category: Service
Victor said they did not call him before they installed a starter and battery. The cost was 50 percent more and it would have been nice if they had called.
This review was collected via phone interview by Customer Research Inc.
Andrew F. from Foltz Automotive LLC responded on 01/17/2016

Victor
            We were in the wrong for not calling you about the starter, and battery. We were trying to get the van back to you as close to the time we quoted you. We didn't realize it needed these two items due to sitting for such a long time. We had origanally towed the van in for a brake line, and a fuel line leak. Due to the age of the van, time is has been sitting, and the van coming from New York everything underneath was rusty. Everything we touch under there broke. Rathing then making one brake line we had to make four, and the fuel line connectors are discontinued and we had to make our own. If we would have called you everytime it needed another item repaired it would have taken a lot long to complete your van.

Andrew F. from Foltz Automotive LLC responded on 02/09/2016

Victor
            We were in the wrong for not calling you about the starter, and battery. We were trying to get the van back to you as close to the time we quoted you. We didn't realize it needed these two items due to sitting for such a long time. We had origanally towed the van in for a brake line, and a fuel line leak. Due to the age of the van, time is has been sitting, and the van coming from New York everything underneath was rusty. Everything we touch under there broke. Rather then making one brake line we had to make four, and the fuel line connectors are discontinued and we had to make our own. If we would have called you everytime it needed another item repaired it would have taken a lot longer to complete your van.


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