Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9

(817 Reviews)

100% Would Recommend
Latest Review 3 days ago

Reviews


JB
John B.
Maryland
Ford Taurus
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/11/2020 Category: Service
John said he is a little disappointed at the lack of communication, with what needed to be done versus what was done and what they charged him. He would recommend this business for service, but would make sure to let them know to talk things out with them before.

JS
Jean S.
Maryland
Toyota Matrix
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/17/2017 Category: Service
Jean said the service took longer than she expected. The price she paid was higher than the quoted price.

VM
Victor M.
Maryland
Chevrolet Astro
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/14/2016 Category: Service
Victor said they did not call him before they installed a starter and battery. The cost was 50 percent more and it would have been nice if they had called.
Andrew F. from Foltz Automotive LLC responded on 01/17/2016

Victor
            We were in the wrong for not calling you about the starter, and battery. We were trying to get the van back to you as close to the time we quoted you. We didn't realize it needed these two items due to sitting for such a long time. We had origanally towed the van in for a brake line, and a fuel line leak. Due to the age of the van, time is has been sitting, and the van coming from New York everything underneath was rusty. Everything we touch under there broke. Rathing then making one brake line we had to make four, and the fuel line connectors are discontinued and we had to make our own. If we would have called you everytime it needed another item repaired it would have taken a lot long to complete your van.

Andrew F. from Foltz Automotive LLC responded on 02/09/2016

Victor
            We were in the wrong for not calling you about the starter, and battery. We were trying to get the van back to you as close to the time we quoted you. We didn't realize it needed these two items due to sitting for such a long time. We had origanally towed the van in for a brake line, and a fuel line leak. Due to the age of the van, time is has been sitting, and the van coming from New York everything underneath was rusty. Everything we touch under there broke. Rather then making one brake line we had to make four, and the fuel line connectors are discontinued and we had to make our own. If we would have called you everytime it needed another item repaired it would have taken a lot longer to complete your van.


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