Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

488 Reviews

95% Would Recommend
Latest Review 5 days ago

Reviews


DF
Darren F.
Sunnyvale, CA
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Darren said the people at this business have been willing to work with him as far as the cost. They explain everything they are going to do. They don't try force him to do anything he doesn't want to do. John and Justin are really thorough and knowledgeable about what they should do as well as how they can help him.
This review was collected via phone interview by Customer Research Inc.

NR
Nichole R.
San Jose, CA
Subaru Legacy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Nichole said the service guy is very nice and they are always available to help, She said she is really happy with their service,
This review was collected via phone interview by Customer Research Inc.

AK
Akram K.
Sunnyvale, CA
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Akram said they have excellent service.
This review was collected via phone interview by Customer Research Inc.

SD
Shantanu D.
California
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Shantanu said he is happy with the service. The staff helped him out a lot and was very knowledgeable.
This review was collected via phone interview by Customer Research Inc.

DT
Dennis T.
California
Ford Windstar Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Dennis said the staff is awesome and they did a great job.
This review was collected via phone interview by Customer Research Inc.

EP
Ennis P.
California
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Ennis said he assumes his father is pleased with the service he received.
This review was collected via phone interview by Customer Research Inc.

XC
Xuan C.
California
Lexus HS 250h
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Xuan said the service was good.
This review was collected via phone interview by Customer Research Inc.

JM
Jimenez M.
California
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Jimenez said the staff at this facility was prompt and professional.
This review was collected via phone interview by Customer Research Inc.

RG
Robert G.
Sunnyvale, CA
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Robert said the staff provided great service, and team work.
This review was collected via phone interview by Customer Research Inc.

LF
Larry F.
Sunnyvale, CA
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018
It's a family owned business and gives great personal service to its customers.
Took my car in to be checked before taking a drive test at the local DMV. Also, had the air conditioning revived as I hadn't used it for years. I have gone to Fortes for some years, and trust it with my now-older car. After the work was completed, I felt like I was driving a brand-new car, and resulted in extra confidence to take my drive test.

RC
Robert C.
California
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Robert said the staff was very informative. They helped him out and answered all his questions. The prices are good, too.
This review was collected via phone interview by Customer Research Inc.

RC
Robert C.
California
INFINITI G35 Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Robert said this business did what he asked, found the issue pretty fast, and resolved it.
This review was collected via phone interview by Customer Research Inc.

MZ
Marissa Z.
California
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Marissa said her vehicle was taken care of in a timely manner at a reasonable price.
This review was collected via phone interview by Customer Research Inc.

SK
Sujata K.
California
Acura Integra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Sujata said she liked the employee's service.
This review was collected via phone interview by Customer Research Inc.

AG
Alfonso G.
California
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Alfonso said the employees were great. They went above and beyond for him. They took care of him and made sure everything was right with his vehicle before returning it to him.
This review was collected via phone interview by Customer Research Inc.

MC
Mabel C.
California
Honda Civic Si
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018 Category: Service
Mabel said the business did the job that she needed.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Saratoga, CA
Honda Odyssey
Verified
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07/19/2018
Honest service
We went to Fortes because the Honda dealer had recommended several supposedly urgent repairs but their quotes were way too high (the first thing the dealer said was 'how long were you thinking of keeping this car for?'). Fortes reviewed the car and indicated that while some work could be done now that it wasn't urgent and could wait. They also quoted a price almost half of what the dealer quoted. When we do get this work done in upcoming months we will definitely get it done at Fortes.

VS
Vidya S.
Santa Clara, CA
BMW 128i
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2018 Category: Service
Vidya said her experience was pretty good over all except the facility didn't let her know the air conditioning was not working.
This review was collected via phone interview by Customer Research Inc.

PV
Priya V.
Sunnyvale, CA
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Priya said the business followed instructions.
This review was collected via phone interview by Customer Research Inc.

CQ
Chuck Q.
San Jose, CA
Mazda Protege5
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/10/2018 Category: Service
Chuck said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.