Franklin Auto Repair & Smog

Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

119 Reviews

99% Would Recommend
Latest Review over 1 year ago

Reviews


CG
CALVIN G.
Sacramento, CA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2016
THE PRICE'S AND THE EFFECTIVE TIMING TO THE COMPLETENESS OF THE WORK.
THE EMPLOYEE'S HERE ALWAY'S GET TO THE CORE OF THE PROBLEM AND FIX IT TO THE CORE OF THE REPAIR AND OR REPLACEMENT.

TG
TROY or ROSIE G.
Sacramento, CA
Chevrolet Aveo
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2016
Great Job
I have been taking my car to Franklin Auto for quite sometime now. I had a 1992 Chevrolet Cavalier that I first begin to take there and they took very good care of my car as well as myself. Mr. Cheng always make sure everything is taken care of and care fixed right the first time. He gives a time when it should be done and he never fails to call you. I have never had to take my car back a second time. I will be a forever customer with Franklin Auto thanks for a great shop and great employees that take care of its customers. Keep up the great work that is done there.

DM
David M.
Sacramento, CA
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2016 Category: Service
David said the business is good.
This review was collected via phone interview by Customer Research Inc.

RC
ROGER OR KEVIN C.
Sacramento, CA
Volvo S80
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2016
Best Service
Nice and honest person, quick and promptly service.

GN
Guy N.
Sacramento, CA
Mitsubishi Mirage
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/22/2016 Category: Service
Guy said the business was slow. They told him it would take 1 hour, but it took over 2 hours, because there were problems with his smog test. He is planning to go back soon for more repairs.
This review was collected via phone interview by Customer Research Inc.

JL
Jack L.
Sacramento, CA
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2016 Category: Service
Jack said this business had good customer service.
This review was collected via phone interview by Customer Research Inc.

AB
Al B.
Sacramento, CA
BMW 750Li
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2016 Category: Service
Al said this business was fast.
This review was collected via phone interview by Customer Research Inc.

TM
Terrance M.
Citrus Heights, CA
Honda Accord
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/10/2016 Category: Service
Terrance said his vehicle did not pass the smog test and the business was expensive. For the reasons stated, he would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

EM
Everett M.
California
Chevrolet Silverado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2016 Category: Service
Everett said he really likes this business. He stated he went there to run some test and they did not charge him for it. He also mentioned he went back to get his vehicle smogged.
This review was collected via phone interview by Customer Research Inc.

CR
CLEMAL or CHERISSE R.
Sacramento, CA
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2016
The best
Always friendly and knowledgeable...

JH
June H.
Sacramento, CA
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2016 Category: Service
June said she likes the business because her vehicle is running great. She appreciates the work they have done, and she has recommended this business for service to others. She also said it is a great business, they do great work, and she will be back.
This review was collected via phone interview by Customer Research Inc.

KR
Kasie R.
California
Chevrolet HHR
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2016 Category: Service
Kasie said the service was very good.
This review was collected via phone interview by Customer Research Inc.

TG
TROY or ROSIE G.
Sacramento, CA
Chevrolet Aveo
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2016
Oil Change and fix interior light.
I love going to this shop for one you are treated highly as a person with respect. You tell them the problem and they never fail to find out what is going on. Mr.always take care of me and my car with respect and make sure I know what is wrong with my car and tell me what must be done along what the cost maybe. I have been a customer there for awhile now and I will continue to be one. The workers there do a great job as well as Mr. Chan he makes sure everything is getting done concerning your car and if you leave he makes sure to call to let you know your car is ready. Keep up the good work and I am going to be a customer of you all for years to come.

JW
James W.
California
Honda Accord
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2016 Category: Service
James said they did a good job and his friend recommended them to him.
This review was collected via phone interview by Customer Research Inc.

KH
Kay Or Greg H.
Sacramento, CA
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2016 Category: Service
Kay said the employees at the business always do excellent work every time he brought his vehicle for service.
This review was collected via phone interview by Customer Research Inc.

SM
Sean M.
Pollock Pines, CA
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2016 Category: Service
Sean said the employees at this business are friendly and nice. They did a good job at a good price and they did the work in a timely manner. Gerald was exceptional. He has no complaints. His parents go there often and he would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

JN
James N.
Sacramento, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2016 Category: Service
James said service at the business was good and the employees were nice and honest. They never hid anything he needed to know from him.
This review was collected via phone interview by Customer Research Inc.

PM
PATRICIA M.
Sacramento, CA
Lexus RX 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2016
Down to earth real community-based Business
My Husband, Mom/ Dad have been coming to this business for over 6 years.... great work and reasonable prices every time.

MH
Monica H.
Sacramento, CA
Pontiac Vibe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2016 Category: Service
Monica said she is a long time customer of the business and has never had any issues with them.
This review was collected via phone interview by Customer Research Inc.

RM
Robert M.
Sacramento, CA
Suzuki Kizashi
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2016 Category: Service
Robert said they got him in and out quickly.
This review was collected via phone interview by Customer Research Inc.

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