Franklin Auto Repair & Smog


Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

119 Reviews

99% Would Recommend
Latest Review 11 months ago

CALVIN G. on 12/29/2016
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"THE PRICE'S AND THE EFFECTIVE TIMING TO THE COMPLETENESS OF THE WORK."
THE EMPLOYEE'S HERE ALWAY'S GET TO THE CORE OF THE PROBLEM AND FIX IT TO THE CORE OF THE REPAIR AND OR REPLACEMENT.
Service Date: 12/28/2016
Review Created: 12/29/2016 09:30 AM
TROY or ROSIE G. on 09/30/2016
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"Great Job"
I have been taking my car to Franklin Auto for quite sometime now. I had a 1992 Chevrolet Cavalier that I first begin to take there and they took very good care of my car as well as myself. Mr. Cheng always make sure everything is taken care of and care fixed right the first time. He gives a time when it should be done and he never fails to call you. I have never had to take my car back a second time. I will be a forever customer with Franklin Auto thanks for a great shop and great employees that take care of its customers. Keep up the great work that is done there.
Vehicle: Chevrolet Aveo
Service Date: 09/26/2016
Review Created: 09/30/2016 05:32 PM
David M. on 09/28/2016
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David said the business is good.
Vehicle: Honda Accord
Category: Service
Service Date: 09/23/2016
Review Created: 09/28/2016
This review was collected via phone interview by Customer Research Inc.
ROGER OR KEVIN C. on 09/22/2016
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"Best Service"
Nice and honest person, quick and promptly service.
Vehicle: Volvo S80
Service Date: 09/22/2016
Review Created: 09/22/2016 10:59 PM
Guy N. on 09/22/2016
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Guy said the business was slow. They told him it would take 1 hour, but it took over 2 hours, because there were problems with his smog test. He is planning to go back soon for more repairs.
Vehicle: Mitsubishi Mirage
Category: Service
Service Date: 09/20/2016
Review Created: 09/22/2016
This review was collected via phone interview by Customer Research Inc.
Jack L. on 09/13/2016
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Jack said this business had good customer service.
Vehicle: Honda Civic
Category: Service
Service Date: 09/09/2016
Review Created: 09/13/2016
This review was collected via phone interview by Customer Research Inc.
Al B. on 09/12/2016
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Al said this business was fast.
Vehicle: BMW 750Li
Category: Service
Service Date: 09/09/2016
Review Created: 09/12/2016
This review was collected via phone interview by Customer Research Inc.
Terrance M. on 09/10/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Terrance said his vehicle did not pass the smog test and the business was expensive. For the reasons stated, he would not recommend this business for service.
Vehicle: Honda Accord
Category: Service
Service Date: 09/08/2016
Review Created: 09/10/2016
This review was collected via phone interview by Customer Research Inc.
Everett M. on 09/10/2016
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Everett said he really likes this business. He stated he went there to run some test and they did not charge him for it. He also mentioned he went back to get his vehicle smogged.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 09/08/2016
Review Created: 09/10/2016
This review was collected via phone interview by Customer Research Inc.
CLEMAL or CHERISSE R. on 09/03/2016
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"The best "
Always friendly and knowledgeable...
Vehicle: Ford Taurus
Service Date: 09/02/2016
Review Created: 09/03/2016 07:35 AM
June H. on 09/03/2016
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June said she likes the business because her vehicle is running great. She appreciates the work they have done, and she has recommended this business for service to others. She also said it is a great business, they do great work, and she will be back.
Vehicle: Ford Taurus
Category: Service
Service Date: 09/02/2016
Review Created: 09/03/2016
This review was collected via phone interview by Customer Research Inc.
Kasie R. on 09/03/2016
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Kasie said the service was very good.
Vehicle: Chevrolet HHR
Category: Service
Service Date: 09/02/2016
Review Created: 09/03/2016
This review was collected via phone interview by Customer Research Inc.
TROY or ROSIE G. on 08/30/2016
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"Oil Change and fix interior light."
I love going to this shop for one you are treated highly as a person with respect. You tell them the problem and they never fail to find out what is going on. Mr.always take care of me and my car with respect and make sure I know what is wrong with my car and tell me what must be done along what the cost maybe. I have been a customer there for awhile now and I will continue to be one. The workers there do a great job as well as Mr. Chan he makes sure everything is getting done concerning your car and if you leave he makes sure to call to let you know your car is ready. Keep up the good work and I am going to be a customer of you all for years to come.
Vehicle: Chevrolet Aveo
Service Date: 08/29/2016
Review Created: 08/30/2016 04:48 PM
James W. on 08/23/2016
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James said they did a good job and his friend recommended them to him.
Vehicle: Honda Accord
Category: Service
Service Date: 08/18/2016
Review Created: 08/23/2016
This review was collected via phone interview by Customer Research Inc.
Kay Or Greg H. on 08/15/2016
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Kay said the employees at the business always do excellent work every time he brought his vehicle for service.
Vehicle: Honda Accord
Category: Service
Service Date: 08/12/2016
Review Created: 08/15/2016
This review was collected via phone interview by Customer Research Inc.
Sean M. on 08/12/2016
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Sean said the employees at this business are friendly and nice. They did a good job at a good price and they did the work in a timely manner. Gerald was exceptional. He has no complaints. His parents go there often and he would recommend them for service.
Vehicle: Ford Ranger
Category: Service
Service Date: 08/09/2016
Review Created: 08/12/2016
This review was collected via phone interview by Customer Research Inc.
James N. on 08/09/2016
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James said service at the business was good and the employees were nice and honest. They never hid anything he needed to know from him.
Vehicle: Toyota Camry
Category: Service
Service Date: 08/05/2016
Review Created: 08/09/2016
This review was collected via phone interview by Customer Research Inc.
PATRICIA M. on 08/06/2016
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"Down to earth real community-based Business "
My Husband, Mom/ Dad have been coming to this business for over 6 years.... great work and reasonable prices every time.
Vehicle: Lexus RX 300
Service Date: 08/05/2016
Review Created: 08/06/2016 08:36 PM
Monica H. on 08/06/2016
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Monica said she is a long time customer of the business and has never had any issues with them.
Vehicle: Pontiac Vibe
Category: Service
Service Date: 08/03/2016
Review Created: 08/06/2016
This review was collected via phone interview by Customer Research Inc.
Robert M. on 08/06/2016
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Robert said they got him in and out quickly.
Vehicle: Suzuki Kizashi
Category: Service
Service Date: 08/03/2016
Review Created: 08/06/2016
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 119 in total