Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

4920 Reviews

ReScore Reviews™ (80)

ReScore
Overall Rating 4.7375025/5Overall Rating 4.7375025/5Overall Rating 4.7375025/5Overall Rating 4.7375025/5rating 4.7375025
Original
Overall Rating 2.13924/5Overall Rating 2.13924/5rating 2.13924rating 2.13924rating 2.13924
95% Would Recommend
100% Business Response
Latest Review about 5 hours ago

Reviews


MS
Matthew S.
Bayville, NJ
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019 Category: Service
good service
good service honest people

LB
Lisa B.
Jackson, NJ
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Tire problem
I rolled in with a leaking tire and no appointment. They put on my spare, I went to work while new tires were ordered. After work I went and new tires were put on. Easy day!
Jeff H., Service Director from Freehold Hyundai responded on 04/20/2019

Great when things work out, thank you for your support and feedback.

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200

Verified Customer
Jackson, NJ
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Everyone is very nice
Excellent
Jeff H., Service Director from Freehold Hyundai responded on 04/20/2019

Thank you very much for your feedback and support.

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200

MV
Marisol V.
Howell, NJ
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Satisfied customer Mrzmvp
Service and timing was great...
Jeff H., Service Director from Freehold Hyundai responded on 04/20/2019

All great to hear, we thank you for your feedback and support.

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200

Verified Customer
Jackson, NJ
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Initial Service
Recently completed my first service visit with Freehold Hyundai. The service was done quickly and professionally.
Jeff H., Service Director from Freehold Hyundai responded on 04/20/2019

Thank you for your feedback and support, it's appreciated.

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200

AG
Alfred G.
South Amboy, NJ
2016 Hyundai Genesis
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/19/2019 Category: Service
Can’t be trusted
I feel I can’t trust this dealership anymore and I will not be using them in the future for my oil changes and tire rotations.
Jeff H., Service Director from Freehold Hyundai responded on 04/20/2019

Thank you for your feedback and i obviously apologize. My plan will be to look into this on Monday to best determine if there was intent, miscomunication or other on our side. I will reach out to discuss after i look into it.
Again i sincerely apologize and will reach out to you.

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200

MT
Martin T.
Howell, NJ
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Fast service
Came in for recall notice. Percy took care of me. The whole process from check in to check out was less than an hour. Expected at least 2 hours.
Jeff H., Service Director from Freehold Hyundai responded on 04/20/2019

Great to hear that, thank you for your support.

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200

MS
Michael S.
Jackson, NJ
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
service
clean and quick
Jeff H., Service Director from Freehold Hyundai responded on 04/20/2019

That's the goals, thank you for your feedback and support.

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200

Verified Customer
Monroe Township, NJ
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
service
friendly and fast
Jeff H., Service Director from Freehold Hyundai responded on 04/19/2019

Thank you very much for your support...

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200

SS
Salvatore S.
Jackson, NJ
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
great
great
Jeff H., Service Director from Freehold Hyundai responded on 04/19/2019

Great to hear, thank you very much and we appreciate your business..................

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200

HN
Harry N.
Marlboro, NJ
2007 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Servie
Great job and promised by target time and did not make me late from next appointment
Jeff H., Service Director from Freehold Hyundai responded on 04/18/2019

That's the goal, thanks for your support...............

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200

Verified Customer
Princeton, NJ
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Great service
Timely, efficient, and friendly!
Jeff H., Service Director from Freehold Hyundai responded on 04/18/2019

All great to hear, thank you very much for your support........................................

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200

JE
Jeffrey E.
Hazlet, NJ
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Efficient and thorough
Great service visit to Freehold Hyundai on Saturday, April 13th. I was told it would take about an hour, but the service was completed in about 30 minutes. The waiting area had plenty of space even though it was a busy Saturday morning.
Jeff H., Service Director from Freehold Hyundai responded on 04/18/2019

Great to hear, thank you for your support

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200

LC
Latoya C.
West Long Branch, NJ
2016 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/17/2019 Category: Service
the gentleman was very friendly and was there to help me when i had a problem with the wait time
i was trying for a couple weeks to try and get my car serviced and was unable to get an appt. I showed up to the dealership a little irate but the guy there found me, inquired about my problem, respected me, listened to me gripe, and thanked me for coming. He even went as far as rotating my tires as a courtesy. He was very friendly and i left knowing they went above and beyond to help!
Jeff H., Service Director from Freehold Hyundai responded on 04/18/2019

Thank you for that feedback. We are sorry however that we were unable to provide and earn your five star support. we will look to improve in future visits and provide and earn that five star rating.
thanks again.

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200

JG
Joseph G.
Lakehurst, NJ
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
good service
Special thanks to Shawn Gibson for his efforts in getting my personal plates.
Jeff H., Service Director from Freehold Hyundai responded on 04/18/2019

Thank you for your feedback and support/appreciate it.

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200

CK
Chris K.
Monmouth Junction, NJ
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
First time customer
Attentive staff and quick service
Jeff H., Service Director from Freehold Hyundai responded on 04/18/2019

thank you for that acknowlegment, we appreciate your support.

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200

MM
Martin M.
Monroe Township, NJ
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Coupon issue
The service manager Scott called me, took the time and corrected everything over and above . He fully understood and out customer service as the number 1 priority

Overall Rating 1/5rating 1rating 1rating 1rating 1
04/16/2019 Category: Service
Not a happy customer
I had a bad experience with service so at this time I will not say one way or the other
SCOTT B., SERVICE MANAGER from Freehold Hyundai responded on 04/16/2019

I WILL REACH OUT TOMORROW.. YOU WILL BE REFUNDED THE DISCOUNT


AA
Abdul A.
Morganville, NJ
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Excellent customer experience
Its friendly and courteous employees
Jeff H., Service Director from Freehold Hyundai responded on 04/18/2019

Both are very important and something we work on all the time, thank you for your support.

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200

Verified Customer
Freehold, NJ
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Great service!
Everyone at Freehold Hyundai are very professional and make having service there enjoyable!
Jeff H., Service Director from Freehold Hyundai responded on 04/18/2019

That is the goal and thank you for that recogniton and support, it's appreciated.............

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200

JG
Jeanmarc G.
Howell, NJ
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Satisfied as usual
Got oil change and wheel alignment, received good service, work done on time, and my adviser gave me 10% off, thanks.
Jeff H., Service Director from Freehold Hyundai responded on 04/18/2019

That's great to hear, thank you very much for your support...

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200