Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

1102 Reviews

ReScore Reviews™ (21)

ReScore
Overall Rating 4.523809/5Overall Rating 4.523809/5Overall Rating 4.523809/5Overall Rating 4.523809/5rating 4.523809
Original
Overall Rating 2.38095/5Overall Rating 2.38095/5rating 2.38095rating 2.38095rating 2.38095
97% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


ST
Steven T.
Glade Spring, VA
2017 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2018 Category: Service
Friendly service
Fast & friendly

DC
Dawn C.
Rogersville, TN
2013 Hyundai Santa Fe S
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Service
Always have a good experience at Friendship
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 05/24/2018

Thank you so much for taking the time to complete this survey, and for your kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon

Laura Keiser
Customer Service Specialist
423-461-4500

LS
Larry S.
Big Stone Gap, VA
2017 Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Fantastic service and friendly staff!
Fast efficient service.
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 05/24/2018

Thank you so much for taking the time to complete this survey, and for your kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon

Laura Keiser
Customer Service Specialist
423-461-4500

GH
Gloria H.
Johnson City, TN
2018 Hyundai Santa Fe S
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Service
I just finished my second service on my new vehicle as required by the warranty. Each time I have been there I have been treated with courtesy and had any questons I had answered. I feel very comfortable st this Hyundai service center in Johnson City.
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 05/24/2018

Thank you so much for taking the time to complete this survey, and for your kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon

Laura Keiser
Customer Service Specialist
423-461-4500

JG
Joyce G.
Elizabethton, TN
2013 Hyundai Santa Fe S
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
My visit
Everyone was great! The guy who took care of me explained everything including cost, which I really appreciated. I'll definitely be going back!!!
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 05/24/2018

Thank you so much for taking the time to complete this survey, and for your kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon

Laura Keiser
Customer Service Specialist
423-461-4500

EW
Edward W.
Jonesborough, TN
2016 Hyundai Sonata Hyb
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Good service
Friendly conversation that built trust.
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 05/24/2018

Thank you so much for taking the time to complete this survey, and for your kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon

Laura Keiser
Customer Service Specialist
423-461-4500

RB
Ray B.
Banner Elk, NC
2015 Hyundai Tucson
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Wonderful service
Great service, best representative to handle your car and you while you wait for the service.
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 05/24/2018

Thank you so much for taking the time to complete this survey, and for your kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon

Laura Keiser
Customer Service Specialist
423-461-4500

WA
William A.
Johnson City, TN
2017 Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Regular service
I continue to be impressed with the dealership. Everyone has been very cordial and efficient. It’s just like a dealership should be.
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 05/21/2018

Thank you so much for taking the time to complete this survey, and for your kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon

Laura Keiser
Customer Service Specialist
423-461-4500

KJ
Kristie J.
Johnson City, TN
2016 Hyundai Santa Fe S
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018 Category: Service
Great service!
Awesome service department! They are always professional and very personable. They have coupons sometimes which is a bonus. I will continue to get my vehicle serviced here.
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 05/21/2018

Thank you so much for taking the time to complete this survey, and for your kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon

Laura Keiser
Customer Service Specialist
423-461-4500

Anonymous avatar
Verified Customer
Elizabethton, TN
2017 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018 Category: Service
Service Department
The men in the service department are always helpful and friendly.
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 05/21/2018

Thank you so much for taking the time to complete this survey, and for your kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon

Laura Keiser
Customer Service Specialist
423-461-4500

GP
Gillian P.
Jonesborough, TN
2018 Hyundai Ioniq Hybr
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2018 Category: Service
Good service
Nice waiting area and friendly staff.
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 05/21/2018

Thank you so much for taking the time to complete this survey, and for your kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon

Laura Keiser
Customer Service Specialist
423-461-4500

Anonymous avatar
Verified Customer
Johnson City, TN
2018 Hyundai Elantra
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/18/2018 Category: Service
Good service with a minor complaint.
The service was good and the person I dealt with was friendly. A rag was left on the underside of my car that I had to fish out. Other than that a good experience.
Stacy S., DPSM from Friendship Hyundai of Johnson City responded on 05/20/2018

Thank you for making the time to fill out the survey and sharing your experience. We apprecaite your patronage.


Anonymous avatar
Verified Customer
Kingsport, TN
2016 Hyundai Veloster
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
GREAT SERVICE
GREAT PEOPLE
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 05/18/2018

Thank you so much for taking the time to complete this survey, and for your kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon

Laura Keiser
Customer Service Specialist
423-461-4500

CH
Crystal H.
Gate City, VA
2014 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
flawless as always
Had a simple non-urgent recall on my 2014 Elantra. Made an appointment online (super easy). On the way up there I realized I had to be somewhere else just down the road in about an hour, mentioned this to the fella checking my car in & he said not a problem (he was beyond nice and accomodating). They had me in and out in about 30 minutes. My only complaint (which is more funny than anything) is on the "multi-point inspection sheet" I was given on my way out the door that outlined other basic things they looked at while they had it (brakes, tire tread, air filters, etc.) they'd marked my windshield washer fluid as full when in fact it was bone dry and had been for quite a while. It was funny because me forgetting to refill it was something I was fussing about to my husband just 30 minutes prior on the way up there. It did make me wonder if they really checked the other items they claimed to have on the sheet but I really think they did because I agreed with what they'd marked on everything else. Never had a bad experience with the service dept and I bought this car new in 2014. It's actually a bit out of my way to go to this particular location but I choose it anyway just because they're great!
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 05/18/2018

Thank you so much for taking the time to complete this survey, and for your kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon

Laura Keiser
Customer Service Specialist
423-461-4500

Anonymous avatar
Verified Customer
Johnson City, TN
2017 Hyundai Tucson
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
friendly and efficient
Everyone was friendly and did a great job.
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 05/17/2018

Thank you so much for taking the time to complete this survey, and for your kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon

Laura Keiser
Customer Service Specialist
423-461-4500

Anonymous avatar
Verified Customer
Erwin, TN
2012 Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2018 Category: Service
maintenance
Did a good job of diagnosing and fixing problem.
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 05/17/2018

Thank you so much for taking the time to complete this survey, and for your kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon

Laura Keiser
Customer Service Specialist
423-461-4500

ED
Edward D.
Watauga, TN
2017 Hyundai Sonata Hyb
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Great 1st visit
Quick and easy. No issues. Pleasure to deal with.
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 05/17/2018

Thank you so much for taking the time to complete this survey, and for your kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon

Laura Keiser
Customer Service Specialist
423-461-4500

JM
James M.
Johnson City, TN
2018 Hyundai Sonata
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2018 Category: Service
Very personable personnel,
was well pleased with the ability to answer questions I had and their willingness to be helpful.
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 05/15/2018

Thank you so much for taking the time to complete this survey, and for your kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon

Laura Keiser
Customer Service Specialist
423-461-4500

TT
Theresa T.
Midway, TN
2018 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Best car dealership in the world
This is more than a dealership it’s family, that’s how they make you feel. From purchase to service all the way to trade in. You can’t go wrong here.
Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 05/15/2018

Thank you so much for taking the time to complete this survey, and for your kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon

Laura Keiser
Customer Service Specialist
423-461-4500

JP
James P.
Crumpler, NC
2015 Hyundai Genesis
Check 20x19 Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/12/2018 Category: Service
Tire problem
I did not think my tire problem was handled very well. I have gotten no response back.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/12/2018 Category: Service
Tire problem
See tire problem explained elsewhere.
Stacy S., DPSM from Friendship Hyundai of Johnson City responded on 05/14/2018

Thank you for filling out the survey and sharing your experience. A manager will be reaching out to you shortly.

Laura K., Customer Service Specialist from Friendship Hyundai of Johnson City responded on 05/24/2018

Thank you so much for taking the time to complete this survey, and for your kind words. We apperciate the opportunity to earn your business and look forward to serving you again soon

Laura Keiser
Customer Service Specialist
423-461-4500