Russell Westbrook Hyundai of Garden Grove is changing the game as it relates to all your automotive needs. Stop by and see why! Russell Westbrook Hyundai of Garden Grove is changing the game as it relates to all your automotive needs. Stop by and see why!
Garden Grove Hyundai deserves one star actually. Everyone starts with 5 star until interactions begin. I look for the good in things first bc that's my life/job. I want other buyers to be aware of our experience at Hyundai Garden Grove. They didn't lose stars until we started to negotiate and deal. Who has time to really wheel and deal these days? Thats so canceled right!?Sell me the car at the budget you said you could meet or let me walk!
We went in as cash buyers with GUARANTEED financing through our credit union, yet the salesperson (Andrew) insisted it was "California law" that they had to run my husband's credit. That is simply not true when a buyer is bringing outside financing. It immediately raised concerns about the transparency of the process.
Before signing anything, I clearly and repeatedly refused all dealer add-ons, even putting it in writing (Carlos Gomez). Despite that, the dealership still included add-ons in the contract. We were never given the detailed price breakdown we requested before signing, and the finance manager did not disclose these add-ons during the signing process.
The most disappointing part was the change in customer service. Once it became clear that we understood the process and wouldn't agree to unnecessary extras, the level of service noticeably dropped.
Car buying should be straightforward and transparent. Instead, this felt like a situation where important information was withheld and pressure tactics were used.
My advice to other buyers of Hyundai Garden Grove: Always demand a full itemized price breakdown before signing anything. Carefully review contracts for dealer add-ons that may be slipped in. Know that running your credit is not required if you already have outside financing. It's precautionary and understandable to collect the info but not a California law.
We ultimately completed the purchase, but the experience left a lot to be desired. I hope this feedback and other reporting encourages the dealership to improve transparency and customer service.