This customer asked for a DOT inspection along with the rear door of his truck to be looked at. Our Service Advisor explained that a 1 hour fee would be charged for the DOT inspection along with a 1 hour fee to check out the rear door of his truck. The customer agreed to these fees and signed the estimate to us to move forward. Our mechanic performed the DOT inspection writing up all violations as per DOT regulations. The mechanic checked out the rear door and ascertained the entire door would need to be replaced. The door was simply too unsafe just to "patch it up" and had we done this the potential for an incident or loss of life would have been too great a risk. When this was explained to the customer he said he would "buy a new truck; the truck was not worth the repairs."