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Oil Change 97

Inspection 51

Care 48

Gene Messer Hyundai 47

Filters 46

Recent Reviews

Alan Francisco G.

Lubbock, TX

09/18/2022

Category: Service

Terrible, terrible experience (read if considering purchasing a car here)

Terrible, terrible place. I planned on getting my first car here at Gene Messer Hyundai in Lubbock Texas, and there’s been nothing but delays in getting the car, and extra fees added into my deal. I couldn’t get any of the signatures from my co-signer done online so this in turn prolonged the process by over two weeks. This wasn’t an issue at Nissan when my older sister got her first car. Also, I had a base plan of 16k but it went up to 24k due to Geoff Schramme and Ayo Ayodele sales tactics to steal money out of me and my family. My sister is a nurse and she offered to be a co-signer, and she has excellent credit- but despite this the dealership still wants to charge me a high 11% in interest because my credit and job isn’t up to standards (we had agreed to a much lower interest rate but for some reason they changed it to 11% and brought up that excuse). My credit shouldn’t be in question due to my sister being co-signer and my job shouldn’t be in question due to my father accepting to make all the payments. I have literally never heard this at any other dealerships, from anyone in my family or friends group. Also, I was clearly explained that the protection services/ plan didn’t come as additional charges (and since this is my first car I didn’t know any better)- so I accepted and now it looks like I can’t back out of it. So my father is obviously not willing to pay $530 per month for 60 months for a car that’s meant to be cheap, the Hyundai Accent. Might as well get a Tesla for $480/ month. The monthly charge or bill was meant to be in the $300s- low $400s. I don’t recommend this place, look somewhere else if you want a professional experience (we couldn’t even get a call back from Schramme last Saturday) and if you don’t want to lose money. My father will now lose $1,000 because he plans to back out of the deal and obviously the down payment can’t be refunded.

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