Overview

Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5rating 4.52

894 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 4.6428571/5Overall Rating 4.6428571/5Overall Rating 4.6428571/5Overall Rating 4.6428571/5rating 4.6428571
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
91% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


Anonymous avatar
Verified Customer
Lubbock, TX
2017 Hyundai Accent
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/23/2018 Category: Service
1
Non acceptable
Andrew S., Service Manager from Gene Messer Hyundai

Thank you for your feedback and your business. I would like to speak with you in greater detail about what happened on your recent service visit. Please reach out to me at your earliest convenience and I will try to get this corrected.

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853


DR
Delores R.
Lubbock, TX
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018 Category: Service
Gene Messer Hyundai rocks!
They are courteous and professional all the time!
Andrew S., Service Manager from Gene Messer Hyundai

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you in soon! Have a great week!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853


Anonymous avatar
Verified Customer
Lubbock, TX
2017 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Employees are fantastic
Excellent Job
Andrew S., Service Manager from Gene Messer Hyundai

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you in soon! Have a great week!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853


Anonymous avatar
Verified Customer
Lubbock, TX
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Service review
Always friendly and take great care of my car and it’s needs!
Andrew S., Service Manager from Gene Messer Hyundai

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you in soon! Have a great week!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853


PW
Paul W.
Lubbock, TX
2016 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2018 Category: Service
"Bumper-to-bumper warranty" is a lie
Brakes are not under the "bumper-to-bumper warranty". The battery had a 36k mileage warranty. Mileage warranty. For a battery. Shocked me when I learned that.

This is a limited warranty. Not a "Bumper-to-bumper warranty" as it was sold to me as.
Andrew S., Service Manager from Gene Messer Hyundai

Thank you for leaving us your feedback. Please feel free to contact me at your earliest convience to discuss your concern and go over any questions you might have. Have a great week!

 

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853


TS
Timothy S.
Lubbock, TX
2014 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Awesome customer service
Everyone is always so nice and courteous. They always take care of us and make sure we are aware of everything that is going on and check to see if we would like to add anything else.
Andrew S., Service Manager from Gene Messer Hyundai

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you in soon! Have a great week!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853


PM
Patsy M.
Snyder, TX
2018 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Got us in and out fairly quickly.
They were very nice and accommodating. This was our first oil change. We are loving the car, and the service we have received!!
Andrew S., Service Manager from Gene Messer Hyundai

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you in soon! Have a great week!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853


WR
Waylon R.
Shallowater, TX
2014 Hyundai Elantra Gt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
the people
Kristian and the mechanics went above and beyond to get our problem diagnosed and taken care of!
Andrew S., Service Manager from Gene Messer Hyundai

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you in soon! Have a great week!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853


EV
Ella V.
Lubbock, TX
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Excellent
Superb service everytime
Andrew S., Service Manager from Gene Messer Hyundai

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you in soon! Have a great week!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853


SZ
Shanna Z.
Seminole, TX
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Service Dept
The Service is great & our service advisor, Kristian, is the absolute best!!!
Andrew S., Service Manager from Gene Messer Hyundai

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you in soon! Have a great week!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853


MB
Myra B.
Lubbock, TX
2014 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Service
I love the coupons that I receive. The service department does a great job. The people are also very helpful.
Andrew S., Service Manager from Gene Messer Hyundai

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you in soon! Have a great week!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853


Anonymous avatar
Verified Customer
Lubbock, TX
2016 Hyundai Tucson
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Great Service Dept.
Very well pleased with the service I received here at Gene Messer Hyundai. I enjoy the friendly staff and the quality of service to my vehicle.
Andrew S., Service Manager from Gene Messer Hyundai

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you in soon! Have a great week!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853


JP
Jerry P.
Ruidoso, NM
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Polite, efficient, and excellent customer relations
I recommend without hesitation!
Andrew S., Service Manager from Gene Messer Hyundai

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you in soon! Have a great week!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853


Anonymous avatar
Verified Customer
Lubbock, TX
2013 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Tire repair
Service advisor was very friendly and attentive to my needs. Work was done in timely manner.
Andrew S., Service Manager from Gene Messer Hyundai

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you in soon! Have a great week!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853


Anonymous avatar
Verified Customer
Lubbock, TX
2016 Hyundai Elantra
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/11/2018 Category: Service
x
x
Andrew S., Service Manager from Gene Messer Hyundai

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you in soon! Have a great week!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853


Anonymous avatar
Verified Customer
Slaton, TX
2014 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Service
Always fast and friendly.
Andrew S., Service Manager from Gene Messer Hyundai

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you in soon! Have a great weekend!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853


Anonymous avatar
Verified Customer
Brownfield, TX
2009 Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Great Job!
Hyundai had to tow us in at a moments notice and then took us to the service dept where the staff took care of business!
Andrew S., Service Manager from Gene Messer Hyundai

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you in soon! Have a great weekend!Andrew SotoService ManagerGene Messer Hyundai4025 W. Loop 289Lubbock, TX 79407806-785-7853


RP
Resa P.
Lubbock, TX
2017 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Quick and Good Information
Just needed to get my 2017 Sonata regular maintenance performed. I called in & signed up online for the time. It took less than 25 minutes, and the young female service rep. Was excellent. She even helped me understand my Blue Link better.
Andrew S., Service Manager from Gene Messer Hyundai

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you in soon! Have a great day!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853


KH
Kevin H.
Lubbock, TX
2006 Hyundai Tiburon
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
They delivered on what they promised
The service manager was friendly. The work was done at the price estimated. The air conditioning is repaired. I am satisfied.
Andrew S., Service Manager from Gene Messer Hyundai

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you in soon! Have a great week!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853


Anonymous avatar
Verified Customer
Lubbock, TX
2017 Hyundai Sonata
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/08/2018 Category: Service
Will not be back
Rude girls in front and I always feel like I got ripped off when I go there. There are many places that offer better service and a much more reasonable price. Plus it doesn’t take hours.
Andrew S., Service Manager from Gene Messer Hyundai

Thank you for your business and your feedback. Please reach out to me at your earliest convenience so that we can over what exactly happened in greater detail. Have a great day.

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853