Overview

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

1138 Reviews

ReScore Reviews™ (26)

ReScore
Overall Rating 4.7692281/5Overall Rating 4.7692281/5Overall Rating 4.7692281/5Overall Rating 4.7692281/5rating 4.7692281
Original
Overall Rating 1.76923/5rating 1.76923rating 1.76923rating 1.76923rating 1.76923
90% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


JB
James B.
Lubbock, TX
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
Review
Timely oil change

SO
Steve O.
Lubbock, TX
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
Excellent service and communication
Mike, the service manager, was excellent about keeping me up to date with the progress. Repairs that were made were quality as well.

CE
Collen E.
Lubbock, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Great swevice
This dealership is great to work with and always are honest on what needs done. They also don’t make you wait forever to get in and get out .

TS
Timothy S.
Lubbock, TX
2014 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/17/2019 Category: Service
I love the employees. Just don’t like the time we have to wait.
If we could get out in a timely manner and if there were more seats to sit in it would not have been so bad this time around. It just seems like every time we come in it takes longer and longer. Also..water Bottles ran out so everyone was scrambling to get a bottle of water.
MICHAEL P. from Gene Messer Hyundai responded on 02/19/2019

Good afternoon, thank you so much for your business and comments. we are currently working on staffing up to help with the quicker turn around on vehicles. If i can help in any way please give me a call anytime. thank you again for your business and have a great day

Mike Purser
Service Manager
mpurser@genemesser.com
806-785-7853

Verified Customer
Lubbock, TX
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/17/2019 Category: Service
oil change and inspection
10:00 appointment, car sat outside, where I parked it, for a 1/2 hour before it was taken it.
MICHAEL P. from Gene Messer Hyundai responded on 02/19/2019

Good afternoon, thank you so much for your business and comments. we are currently working on staffing up to help with the quicker turn around on vehicles. If i can help in any way please give me a call anytime. thank you again for your business and have a great day

Mike Purser
Service Manager
mpurser@genemesser.com
806-785-7853

Verified Customer
Lubbock, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Job Well Done Yet Again
Great and friendly staff. I was able to get an oil change in a speedy matter.

TF
Terrance F.
Wolfforth, TX
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Fixed ECM Recall and changed oil Fast!
Did a great job and completed it quickly while I waited.

MM
Monica M.
Ralls, TX
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Family environment
Fast friendly service. Second Saturday of every month, $9.95 oil changes. Who can beat that.

AF
Ashlie F.
Lubbock, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Very professional, great work.
Showed up for my appointment and was greeted right away. Double checked what all I was needing to get done and was shown to the waiting room and was welcomed to drinks and pastries. Did the whole check and ending finding things I knew was going to need replacing. Waited about 30-45 minutes but was well worth it with how busy it was at the time. Did a great job and explained everything I asked questions for. Will continue to bring my vehicle here for all my maintenance needs. Thank you Gene Messer Hyundai!!!!

Verified Customer
Lubbock, TX
2008 Hyundai Veracruz
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/13/2019 Category: Service
Excellent Review
Employees and service done in efficient, friendly manner.
Planned services are explained, recommend other services, with customer option to do or delay.
MICHAEL P. from Gene Messer Hyundai responded on 02/15/2019

Good morning and we thank you for your business and comments on the staff. If you have any comments on anything we good have done better to receive a 5 star rating, those comments would be greatly appreciated. We are always working things they we can improve. thank you again for your business and have a great day

Mike Purser
Service Manager
mpurser@genemesser.com
806-785-7853

Verified Customer
Lubbock, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Excellent Service
From start to finish, Gene Messer Hyundai provides great service. It’s simple to make an appointment online, I’m greeted in a timely manner and very politely, and service is completed quickly and efficiently.

NC
Nathan C.
Lubbock, TX
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Great service!
The technician did my oil change in a timely manner and Ren did a great job cashing me out and going over my service.

JR
Joni R.
Lubbock, TX
2003 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
So friendly!
Everyone is so nice and pleasant to deal,with.

MS
Monica S.
Lubbock, TX
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Great Service
Great people and Great Service.

RG
Robert G.
Lubbock, TX
2017 Hyundai Accent
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/13/2019 Category: Service
Service
Hopefully it gets better
MICHAEL P. from Gene Messer Hyundai responded on 02/15/2019

Good morning, we apoligize for the inconvenience we may have caused. we are working on our processes and communication with our customers daily. we thank you for your business and would like a chance to earn your business and trust back. if you would give me a call at your earliest convenience.thank you and have a great day

Mike Purser
Service Manager
mpurser@genemesser.com
806-785-7853

VM
Victoria M.
Slaton, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/13/2019 Category: Service
Ehh
It’s not the best but not the worst. They just have horrible communication skills and promise things to get done but don’t, in regards of parts.
MICHAEL P. from Gene Messer Hyundai responded on 02/15/2019

Good morning, we apoligize for the inconvenience we may have caused. we are working on our processes and communication with our customers daily. we thank you for your business and would like a chance to earn your business and trust back. if you would give me a call at your earliest convenience.thank you and have a great day

Mike Purser
Service Manager
mpurser@genemesser.com
806-785-7853

EC
Eugene C.
Lubbock, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/05/2019 Category: Service
Good work
Staff was friendly
MICHAEL P. from Gene Messer Hyundai responded on 02/06/2019

Good morning and we thank you for your business and comments on the staff. If you have any comments on anything we good have done better to receive a 5 star rating, those comments would be greatly appreciated. We are always working things they we can improve. thank you again for your business and have a great day

Mike Purser
Service Manager
mpurser@genemesser.com
806-785-7853

MA
Melinda A.
Littlefield, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/05/2019 Category: Service
Love it
A lot better than the Chevy dealerships!
MICHAEL P. from Gene Messer Hyundai responded on 02/06/2019

Good morning and we thank you for your business and comments on the staff. If you have any comments on anything we good have done better to receive a 5 star rating, those comments would be greatly appreciated. We are always working things they we can improve. thank you again for your business and have a great day

Mike Purser
Service Manager
mpurser@genemesser.com
806-785-7853

JM
John M.
Lubbock, TX
2014 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/05/2019 Category: Service
no title
already given
MICHAEL P. from Gene Messer Hyundai responded on 02/06/2019

Good morning and thank you for your business. I apologize for any inconvenience we may have caused. Thank you for your comments, we are always working to be better and after performing an update on vehicle it may have set things back to factory settings. We have a meeting every day and this will be a topic of discussion. thank you again for your business and have a great day

Mike Purser
Service Manager
mpurser@genemesser.com
806-785-7853

BR
Bertha R.
Lubbock, TX
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
Great service
Always friendly and efficient.