Overview

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5

(1,533 Reviews)

ReScore Reviews™ (49)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
90% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


JB
John B.
Lubbock, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2020 Category: Service
Knowledge of the product and caring people
I know taking my vehicle to Gene Messer Hyundai service department is taking to a facility and knowing what I did will get done and always in a timely manner. Also if the vehicle needs more, in the way of safety or would benefit me, it's brought to my attention for repairs now or will be scheduled to fit my time.

RR
Ronald R.
Lubbock, TX
2019 Hyundai Tucson
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/23/2020 Category: Service
Ool change n recall
Oil change took 8hrs
Didn't have part to fix it and didn't notify me regarding this until I went to pick car up
MP
MICHAEL P. from Gene Messer Hyundai responded on 11/23/2020

Thank you for making us aware of your recent experience with Gene Hyundai.  I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns.  Our Service Manager, will be following up with you in the next few days to discuss this situation with you.

Mike Purser
Service Manager
mpurser@genemesser.com
806-785-7853

FA
Fernando A.
Lubbock, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2020 Category: Service
Oil light
Good service

Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/19/2020 Category: Service
Oil light
They were nice, helpfull
MP
MICHAEL P. from Gene Messer Hyundai responded on 11/19/2020

Thank you for making us aware of your recent experience with Gene Hyundai.  I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns.  Our Service Manager, will be following up with you in the next few days to discuss this situation with you.

Mike Purser
Service Manager
mpurser@genemesser.com
806-785-7853

NB
Norma B.
Brownfield, TX
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2020 Category: Service
Service Dept
Jasmine explained everything in detail an the mechanic that fixed my car showed my husband what needed to be replaced very nice an friendly
MP
MICHAEL P. from Gene Messer Hyundai responded on 11/18/2020

Thanks for taking the time to respond back to us informing us of your recent visit.  We work hard to ensure every customer receives just the same positive experience you experienced on your visit.  Training and customer satisfaction are two of the areas we focus daily with our team.  We hope to see again soon for your next maintenance service

Mike Purser
Service Manager
mpurser@genemesser.com
806-785-7853

Verified Customer
Andrews, TX
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/17/2020 Category: Service
Almost 2 hour drive
For what we would pay at a local service department for an oil change compared to Gene Messer Hyundai is so worth the drive to Lubbock. The Staff make sure the job is done right, we have not been disappointed. Will definitely recommend.
MICHAEL P. from Gene Messer Hyundai responded on 11/18/2020

Thanks for taking the time to respond back to us informing us of your recent visit.  We work hard to ensure every customer receives just the same positive experience you experienced on your visit.  Training and customer satisfaction are two of the areas we focus daily with our team.  We hope to see again soon for your next maintenance service.

Mike Purser
Service Manager
mpurser@genemesser.com
806-785-7853

DB
Danny B.
Anton, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2020 Category: Service
Oil change
Courteous staff
MP
MICHAEL P. from Gene Messer Hyundai responded on 11/18/2020

Thanks for taking the time to respond back to us informing us of your recent visit.  We work hard to ensure every customer receives just the same positive experience you experienced on your visit.  Training and customer satisfaction are two of the areas we focus daily with our team.  We hope to see again soon for your next maintenance service.

Mike Purser
Service Manager
mpurser@genemesser.com
806-785-7853

JV
Joe V.
Hale Center, TX
2009 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2020 Category: Service
Unbelievable customer service
I love this dealership. The personal were friendly and showed interest in helping out. They gave me options as to what service I wanted. Up front cost and no hidden fees. They did a fast service and exceptional work. I will be returning without a doubt.
MP
MICHAEL P. from Gene Messer Hyundai responded on 11/14/2020

Thanks for taking the time to respond back to us informing us of your recent visit.  We work hard to ensure every customer receives just the same positive experience you experienced on your visit.  Training and customer satisfaction are two of the areas we focus daily with our team.  We hope to see again soon for your next maintenance service.

Mike Purser
Service Manager
mpurser@genemesser.com
806-785-7853

CH
Connie H.
Hobbs, NM
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2020 Category: Service
Great service
They always do their best to make sure the job is done right and that you understand everything they did
MP
MICHAEL P. from Gene Messer Hyundai responded on 11/13/2020

Thanks for taking the time to respond back to us informing us of your recent visit.  We work hard to ensure every customer receives just the same positive experience you experienced on your visit.  Training and customer satisfaction are two of the areas we focus daily with our team.  We hope to see again soon for your next maintenance service.

Mike Purser
Service Manager
mpurser@genemesser.com
806-785-7853

BA
BRADLEY A.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2020
Excellent Service
Took care of my flat and got me back on the road, in no time.
MP
MICHAEL P. from Gene Messer Hyundai responded on 11/10/2020

Thanks for taking the time to respond back to us informing us of your recent visit.  We work hard to ensure every customer receives just the same positive experience you experienced on your visit.  Training and customer satisfaction are two of the areas we focus daily with our team.  We hope to see again soon for your next maintenance service

Mike Purser
Service Manager
mpurser@genemesser.com
806-785-7853

AG
Adrianne G.
Lubbock, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2020 Category: Service
Great staff great service
Great staff great service
MP
MICHAEL P. from Gene Messer Hyundai responded on 11/05/2020

Thanks for taking the time to respond back to us informing us of your recent visit.  We work hard to ensure every customer receives just the same positive experience you experienced on your visit.  Training and customer satisfaction are two of the areas we focus daily with our team.  We hope to see again soon for your next maintenance service

Mike Purser
Service Manager
mpurser@genemesser.com
806-785-7853

TS
Tracye S.
Lubbock, TX
2016 Hyundai Veloster
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2020 Category: Service
Wonderful
Exceptioal Service and attention to detail
MP
MICHAEL P. from Gene Messer Hyundai responded on 10/24/2020

Thanks for taking the time to respond back to us informing us of your recent visit.  We work hard to ensure every customer receives just the same positive experience you experienced on your visit.  Training and customer satisfaction are two of the areas we focus daily with our team.  We hope to see again soon for your next maintenance service

Mike Purser
Service Manager
mpurser@genemesser.com
806-785-7853

CO
Christopher O.
Lubbock, TX
2015 Hyundai Genesis Coupe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020 Category: Service
My experience
They have great service and made me feel welcomed.
MP
MICHAEL P. from Gene Messer Hyundai responded on 10/21/2020

Thanks for taking the time to respond back to us informing us of your recent visit.  We work hard to ensure every customer receives just the same positive experience you experienced on your visit.  Training and customer satisfaction are two of the areas we focus daily with our team.  We hope to see again soon for your next maintenance service

Mike Purser
Service Manager
mpurser@genemesser.com
806-785-7853

AW
Amanda W.
Shallowater, TX
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020 Category: Service
Amazing staff and work is done exceptionally and right.
Tint looked amazing and door works good as need. Highly satisfied. Thank you!
MP
MICHAEL P. from Gene Messer Hyundai responded on 10/21/2020

Thanks for taking the time to respond back to us informing us of your recent visit.  We work hard to ensure every customer receives just the same positive experience you experienced on your visit.  Training and customer satisfaction are two of the areas we focus daily with our team.  We hope to see again soon for your next maintenance service

Mike Purser
Service Manager
mpurser@genemesser.com
806-785-7853

PC
Patricia C.
Lubbock, TX
2020 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020 Category: Service
Ja
Na
MP
MICHAEL P. from Gene Messer Hyundai responded on 10/21/2020

Thanks for taking the time to respond back to us informing us of your recent visit.  We work hard to ensure every customer receives just the same positive experience you experienced on your visit.  Training and customer satisfaction are two of the areas we focus daily with our team.  We hope to see again soon for your next maintenance service

Mike Purser
Service Manager
mpurser@genemesser.com
806-785-7853

JS
Joanne S.
Lubbock, TX
2014 Hyundai Sonata
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/18/2020 Category: Service
Clean and friendly staff
Clear information on what was done or not done . Why, is there anything to worry about etc,.
MP
MICHAEL P. from Gene Messer Hyundai responded on 10/19/2020

Thank you for making us aware of your recent experience with Gene Hyundai.  I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns.  Our Service Manager, will be following up with you in the next few days to discuss this situation with you.

Mike Purser
Service Manager
mpurser@genemesser.com
806-785-7853