ReScore Reviews™ (10)

ReScore
Overall Rating 4.499999/5Overall Rating 4.499999/5Overall Rating 4.499999/5Overall Rating 4.499999/5rating 4.499999
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
91% Would Recommend
100% Business Response
Latest Review 1 day ago
Verified Customer on 12/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always good customer service"
Kristin Chen is the best service manager ever!
Vehicle: 2001 Hyundai Santa Fe
Category: Service
Service Date: 11/28/2017
Service Type: Maintenance
Review Created: 12/09/2017 03:03 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 12/09/2017

We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great weekend!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Carolyn G. on 12/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent "
Great staff in the service department. Thank you for taking good care of my car.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/01/2017
Service Type: Repair
Review Created: 12/09/2017 12:45 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 12/09/2017

We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great weekend!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Melissa G. on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly assistance "
Great timely service!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 12/01/2017
Service Type: Maintenance
Review Created: 12/08/2017 07:23 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 12/09/2017

We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great weekend!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

David H. on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and courteous"
Everyone was friendly and courteous.. I was taken care of and kept informed of what was going on.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/27/2017
Service Type: Repair
Review Created: 12/08/2017 09:39 AM
Andrew S., Service Manager at Gene Messer Hyundai responded on 12/08/2017

We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great weekend!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Timothy D. on 12/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick work"
Went in for an 8:00 AM appointment, was told about an hour and a half to two hours to complete work. They completed the work and I was out the door in less than one hour. Very happy but also surprised.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 12/04/2017
Service Type: Repair
Review Created: 12/07/2017 10:57 AM
Andrew S., Service Manager at Gene Messer Hyundai responded on 12/07/2017

We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great day!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Robert G. on 12/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people with all that knowledge on how they go over the vehicle and serve . Great Dealership."
Excellent
Vehicle: 2017 Hyundai Accent
Category: Service
Service Date: 11/17/2017
Service Type: Maintenance
Review Created: 12/06/2017 07:16 AM
Andrew S., Service Manager at Gene Messer Hyundai responded on 12/06/2017

We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great day!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Verified Customer on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service really good"
We have been to Gene Messer Hyundai several times. The staff is very friendly, they provide excellent service at a reasonable price. The wait time is not too long either.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 12/02/2017
Service Type: Maintenance
Review Created: 12/05/2017 07:30 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 12/06/2017

We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great day!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Shanna Z. on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Five stars"
We love our Santa Fe & our service advisor Kristian is the absolute best!
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 12/01/2017
Service Type: Maintenance
Review Created: 12/05/2017 04:33 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 12/06/2017

We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great day!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Varina C. on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
I always get great service.
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 12/02/2017
Service Type: Maintenance
Review Created: 12/05/2017 04:15 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 12/06/2017

We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great week!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Verified Customer on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Sevice"
The people were friendly, efficient, and did things in a timely matter. They explained things well.
Vehicle: 2007 Hyundai Tucson
Category: Service
Service Date: 11/28/2017
Service Type: Maintenance
Review Created: 12/05/2017 03:44 AM
Andrew S., Service Manager at Gene Messer Hyundai responded on 12/05/2017

We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great week!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Marvin B. on 12/04/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely"
Time was on the essence and they got it done.
Vehicle: 2011 Hyundai Sonata Hyb
Category: Service
Service Date: 11/29/2017
Service Type: Repair
Review Created: 12/04/2017 12:53 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 12/05/2017

We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great week!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

John L. on 12/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt, correct service"
Good service, courteous employees, shuttle service.
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 11/27/2017
Service Type: Maintenance
Review Created: 12/03/2017 05:16 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 12/03/2017

We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great week!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

David E. on 12/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thank you!!"
Everyone was very polite and very helpful. We will probably be back in the next few weeks to put new tires on my car.
Thanks to all who got my car back to running again you all did a great job.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/25/2017
Service Type: Repair
Review Created: 12/02/2017 06:48 AM
Andrew S., Service Manager at Gene Messer Hyundai responded on 12/03/2017

We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great week!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Laura B. on 12/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" Customer service "
Thank you for taking the time to explain the details of the service repair
Vehicle: 2013 Hyundai Genesis Co
Category: Service
Service Date: 11/24/2017
Service Type: Maintenance
Review Created: 12/02/2017 03:27 AM
Andrew S., Service Manager at Gene Messer Hyundai responded on 12/03/2017

We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great week!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Monica H. on 12/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous and quick service"
I give this a 5 star.

***The only thing I don't like is the way this customer feedback is designed. I don't think you should make it where customers have to respond if they don't want to. I gave a 5 star rating and did the multiple choice. That should be enough. Have a place where customers can comment but don't make it mandatory.***
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 12/01/2017 09:57 AM
Andrew S., Service Manager at Gene Messer Hyundai responded on 12/03/2017

We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great week!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Ronald S. on 11/28/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Hyndia oil change "
I lean and friendly.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 11/25/2017
Service Type: Maintenance
Review Created: 11/28/2017 12:44 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 11/28/2017

We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great week!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Feliciano G. on 11/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Did not have any problems of the weight was a little longer than I expected but other than that they did a great job
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/21/2017
Service Type: Repair
Review Created: 11/28/2017 08:30 AM
Andrew S., Service Manager at Gene Messer Hyundai responded on 11/28/2017

We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great week!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Sheila M. on 11/26/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"The people who work there"
They know what they’re doing. They’re friendly and helpful
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 11/18/2017
Service Type: Maintenance
Review Created: 11/26/2017 11:32 AM
Andrew S., Service Manager at Gene Messer Hyundai responded on 11/27/2017

We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great week!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Farrell B. on 11/25/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Happy Camper"
Service was very thorough and timely
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 11/17/2017
Service Type: Repair
Review Created: 11/25/2017 09:07 AM
Andrew S., Service Manager at Gene Messer Hyundai responded on 11/27/2017

We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great week!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Amos H. on 11/23/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"2017 Tucson"
Good service.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/20/2017
Service Type: Maintenance
Review Created: 11/23/2017 07:40 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 11/24/2017

We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great weekend!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Displaying Review 1 - 20 of 711 in total