ReScore Reviews™ (10)

ReScore
Overall Rating 4.499999/5Overall Rating 4.499999/5Overall Rating 4.499999/5Overall Rating 4.499999/5rating 4.499999
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
91% Would Recommend
100% Business Response
Latest Review about 2 hours ago
Tom K. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Title"
Excellent
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/18/2017 07:52 PM
Donna T. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very good and timely and professional service."
Would give a 10 to dealership.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/18/2017 04:35 PM
Meagan C. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Friendly and fast
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/18/2017 01:42 PM
Verified Customer on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everyone is super helpful and everything is done on schedule."
Thanks Hyundai of Lubbock.
Vehicle: 2017 Hyundai Sonata Hyb
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/18/2017 01:31 PM
Alicia G. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service "
Great customer service
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/18/2017 11:35 AM
Alfredo G. on 10/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Serve department "
Service department is great always need to know what's wrong with my car and they let me know
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/18/2017 10:25 AM
Verified Customer on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome Service"
Told them what I wanted done and they were very understanding about it although the cost was too high
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/18/2017 07:41 AM
Clara G. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Family like"
Great service and through.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 12:32 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 10/17/2017

We are happy to hear you had a great service visit! We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great day and thank you for your business!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

David C. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service"
Always received great customer service
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 12:14 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 10/17/2017

We are happy to hear you had a great service visit! We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great day and thank you for your business!

 

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Joel H. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very nice "
Good service
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/16/2017 10:50 AM
Andrew S., Service Manager at Gene Messer Hyundai responded on 10/17/2017

We are happy to hear you had a great service visit! We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great day and thank you for your business!

 

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Michael G. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil change"
Great
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 10/07/2017
Service Type: Repair
Review Created: 10/15/2017 08:07 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 10/16/2017

We are happy to hear you had a great service visit! And really appreciate you taking time out of your day to leave us some feedback. We hope you have a great week and thank you for your business!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Verified Customer on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service."
I went in for an oil change and they completed it quickly.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/07/2017
Service Type: Repair
Review Created: 10/13/2017 01:01 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 10/15/2017

We are happy to hear you had a great service visit! We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great week and thank you for your business!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Rocky B. on 10/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service Staff"
The service was timely and the service staff are always professional and courteous.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 10/07/2017
Service Type: Repair
Review Created: 10/11/2017 11:50 AM
Andrew S., Service Manager at Gene Messer Hyundai responded on 10/12/2017

We are happy to hear you had a great service visit! We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great weekend and thank you for your business!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Marvin B. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely"
Needed to get fixed quickly as was leaving town. Cut it close but made it.
Vehicle: 2011 Hyundai Sonata Hyb
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/10/2017 01:34 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 10/11/2017

We are happy to hear you had a great service visit! We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great day and thank you for your business!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Robert P. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Dec 9,2017"
Scheduling service was easy. The service personnel were cordial, listened, asked questions. I was pleased with all of this attention even to details. The service dealt with a front tire that had to be replaced. Also I was supplied with a part to remove the wheel from my car. The car was preowned and simple failed to include that part.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/09/2017
Service Type: Maintenance
Review Created: 10/10/2017 09:11 AM
Andrew S., Service Manager at Gene Messer Hyundai responded on 10/11/2017

We are happy to hear you had a great service visit! We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great day and thank you for your business!
 

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Verified Customer on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Location and service detail
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/09/2017 09:51 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 10/10/2017

We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great week and thank you for your business!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Verified Customer on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt and honest"
Thank you!
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/09/2017 07:28 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 10/10/2017

We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great week and thank you for your business!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Gabe R. on 10/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service. Friendly Staff. "
My 1st oil change on my new Hyundai was unbelievable. I felt like a VIP member.
Vehicle: 2017 Hyundai Veloster
Category: Service
Service Date: 09/27/2017
Service Type: Maintenance
Review Created: 10/06/2017 07:15 AM
Andrew S., Service Manager at Gene Messer Hyundai responded on 10/06/2017

We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great weekend and thank you for your business!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Charles W. on 10/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change"
Always friendly and get the job done.
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 10/02/2017
Service Type: Maintenance
Review Created: 10/05/2017 02:10 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 10/06/2017

We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great weekend and thank you for your business!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Barbara S. on 10/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always excellent!"
Love the service staff. Prompt attention when I arrive, easily understood explanations of service needed, all delivered with smiles. Thanks Gene Messer!
Vehicle: 2010 Hyundai Elantra To
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 10/05/2017 09:17 AM
Andrew S., Service Manager at Gene Messer Hyundai responded on 10/06/2017

We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great day and thank you for your business!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

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