ReScore Reviews™ (13)

ReScore
Overall Rating 4.6153854/5Overall Rating 4.6153854/5Overall Rating 4.6153854/5Overall Rating 4.6153854/5rating 4.6153854
Original
Overall Rating 1.53846/5rating 1.53846rating 1.53846rating 1.53846rating 1.53846
91% Would Recommend
100% Business Response
Latest Review about 12 hours ago
June M. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great experience "
Staff there are very professional and i had a great experience. Manager is very nice and professional as well. Very knowledgeable mechanics. I give this place 2 thumbs up!!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/22/2018 06:04 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 02/23/2018

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you in soon! Have a great weekend!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Jesse O. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They’re very helpful & accommodating "
Excellent
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 02/17/2018
Service Type: Repair
Review Created: 02/20/2018 12:43 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 02/20/2018

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you in soon! Have a great day!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Verified Customer on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great "
Great.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/19/2018 12:28 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 02/19/2018

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you in soon! Have a great week!

 

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Terry W. on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Ty"
Awesome place
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/19/2018 04:43 AM
Andrew S., Service Manager at Gene Messer Hyundai responded on 02/19/2018

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you in soon! Have a great week!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Cleveland D. on 02/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"convienet friendly staff"
Clean place
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/18/2018 06:44 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 02/19/2018

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you in soon! Have a great week!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Verified Customer on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!"
Everything went great!
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/14/2018 04:21 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 02/15/2018

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you in soon!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Verified Customer on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thank you for the excellent job!"
They did such a great job of having my engine oil changed and conducting a thorough check-up of the vehicle's condition. Besides, they even had the car washed as well! As always, they were very courteous and informative and offered a highly reasonable pricing for everything. Thank you for the awesome job you guys do!
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/14/2018 07:51 AM
Andrew S., Service Manager at Gene Messer Hyundai responded on 02/14/2018

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you in soon!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Ella V. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"SUPERB "
Service outstanding.. they cater to each customer.. like the free car washes
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/13/2018 01:44 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 02/13/2018

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you in soon!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Terrence H. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"very friendly staff "
Friendly helpful staff. Service Department lounge is a comfortable place to wait while you get routine service.
Vehicle: 2017 Hyundai Accent
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/13/2018 01:20 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 02/13/2018

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you in soon!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Courtney V. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Happy with services and length of time"
I thought the team did great. They took as long as they said they would and were easy to work with when I had to reschedule my appointment from one day to the next day. I really appreciate it!
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/13/2018 12:43 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 02/13/2018

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you in soon!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Verified Customer on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Great place!!
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 02/02/2018
Service Type: Repair
Review Created: 02/13/2018 10:37 AM
Andrew S., Service Manager at Gene Messer Hyundai responded on 02/13/2018

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you in soon!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Luis C. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Great Service
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 02/02/2018
Service Type: Maintenance
Review Created: 02/12/2018 05:31 AM
Andrew S., Service Manager at Gene Messer Hyundai responded on 02/12/2018

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you in soon!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Emily C. on 02/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always great service"
I love taking my vehicle here for service. Ruby and Kristian are awesome!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/05/2018
Service Type: Maintenance
Review Created: 02/11/2018 06:47 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 02/12/2018

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you in soon!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Jagdish S. on 02/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service"
I have been Toyota owner for my life. First time bought Hyundai car and feel made good good choice. Excellent car people working and genemesser Hyundai.
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 02/01/2018
Service Type: Maintenance
Review Created: 02/10/2018 08:46 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 02/12/2018

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you in soon!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

James T. on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Five Star"
Customer relations is great. Quality of product is excellent. Enjoy our Tucson and Santa Fe.
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 02/05/2018
Service Type: Maintenance
Review Created: 02/09/2018 07:02 AM
Andrew S., Service Manager at Gene Messer Hyundai responded on 02/09/2018

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you in soon!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Deborah H. on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service department...."
MY husband liked your service and friendliness so much, he is thinking of coming to Lubbock anytime we need something done to the car.... Wonderful, friendly, and efficient.... Butch and Deborah Hamilton
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/31/2018
Service Type: Repair
Review Created: 02/08/2018 09:11 AM
Andrew S., Service Manager at Gene Messer Hyundai responded on 02/08/2018

Thank you for leaving us your feedback. We appreciate you and your business and we look forward to seeing you in soon!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

William A. on 02/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Always keeping you informed about your vehicle , very nice staff
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/03/2018
Service Type: Maintenance
Review Created: 02/07/2018 07:54 AM
Andrew S., Service Manager at Gene Messer Hyundai responded on 02/08/2018

Thank you for your feedback and your continued business. Have a great day!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Poonam P. on 02/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Super quick and excellent service"
they are very quick and timely manner. their front desk staff Kristen chen is very helpful and supportive. she is always ready to answer all your questions. will definitely visit again to service my Hyundai Sonata.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 02/03/2018
Service Type: Maintenance
Review Created: 02/07/2018 06:45 AM
Andrew S., Service Manager at Gene Messer Hyundai responded on 02/08/2018

We appreciate you taking time out of your day to leave us some feedback and we also appreciate your continued business! Have a wonderful day!!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Marvin B. on 02/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thorough "
Title says it all. They were very thorough in everything.
Vehicle: 2011 Hyundai Sonata Hyb
Category: Service
Service Date: 02/03/2018
Service Type: Maintenance
Review Created: 02/06/2018 05:44 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 02/08/2018

We appreciate you and your feedback! Have a fantastic day!!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Crystal M. on 02/02/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"experience"
Better experience this time
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/29/2018
Service Type: Repair
Review Created: 02/02/2018 12:50 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 02/02/2018

We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great day!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Displaying Review 1 - 20 of 783 in total