Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

300 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


JT
JOHN T.
Lubbock, TX
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019
Great Service
Fair pricing and quality workmanship is how they do business. I have used them for many years.

BE
Billy E.
Texas
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Billy said the staff were good and prompt. He's glad he's going back there, because they were honest, really good and affordable. He was impressed and would really recommend them to anybody because they do good work.
This review was collected via phone interview by Customer Research Inc.

SS
Sharolyn S.
Lubbock, TX
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Sharolyn said the staff does good work, and they're good people. They're honest, fair and she appreciates them taking care of her.
This review was collected via phone interview by Customer Research Inc.

IG
ISREAL G.
Lubbock, TX
Ford Expedition EL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019
H
Awesome

LE
LACY E.
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019
Best Shop in Town
Superior customer service, quick turnaround, and these guys KNOW what they are doing. Very reasonable rates. I wouldn’t take my truck to any other shop in town.

JG
JAMES G.
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2019
Easy to work with
Very helpful with everything

CL
CARLA L.
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019
Quick and professional repair work.
I have had my vehicle repaired numerous times by Williams Automotive. They are always friendly, professional and their work is done well. I highly recommend them!

BC
Blain C.
Texas
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
Blain said the staff does good work.
This review was collected via phone interview by Customer Research Inc.

MH
MIKE H.
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019
Repeat satisified customer for years. These guys keep my Ford car on the road.
Repeat satisified customer for years. These guys keep my Ford car on the road. The increase in shop space sometime back has helped them take of the customers vehicles and customer needs, was glad to see it. They operate a great local business, wish we had more like this business.

ET
ELIZABETH T.
Lubbock, TX
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019
Wonderful service. We have been using Williams Automotive Repair for 30+ years. We wouldn't think about going anywhere else.
I took my 2013 Honda CRV for a routine checkup. They didn't find any issues, and they didn't charge me. When I have had items that needed to be repaired, I have always felt that they were honest and fair.

CA
Casey A.
Texas
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Casey said she trusts the staff.
This review was collected via phone interview by Customer Research Inc.

KM
KYLE M.
Chevrolet Avalanche
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019
Always 5 Stars
After going to Williams I won’t take my car/truck anywhere else. I’ve taken 4 different autos there over a 7 year period and never had bad service or repair. My vehicle is my office and they seem to be mindful of that. Very prompt, most of the time my vehicle is in/out in less than 24 hours.

KK
Kendrick K.
Lubbock, TX
Cadillac Escalade
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Kendrick said he has been doing work with this business for a number of years. He never has to take anything back, and they are prompt. He recommends them all the time.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019
Great service
Justin and Shane provide great service at a reasonable price. They are very dependable and get your vehicle fixed quick.

TW
TUCKER W.
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2019
A++ Work and Customer Service
I took my Jeep Wrangler in for a break job and a small leak inspection. They had great customer service and were up front with every detail. They came in under their quoted price and finished the job in less than one day. I will take every single one of my vehicles to this shop and would recommend 10/10 to everyone!

CR
Chase R.
Levelland, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2019 Category: Service
Chase said they gave him good service.
This review was collected via phone interview by Customer Research Inc.

JJ
JERRY J.
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019
Excellent as usual!
As usual Justin, Shane and company provided superior service on my 2001 Ford F-150. Repair is always done in a professional manner and never had to return a vehicle in the many years they have been helping me keep my vehicles on the road. The cost of repairs is always extremely fair and reasonable. Thanks again Justin and Shane for your help! We appreciate y’all!

BM
Bruce M.
Lubbock, TX
Chrysler Crossfire
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Bruce said he's comfortable leaving his vehicle with the staff. If they find additional problems he can trust them to fix it.
This review was collected via phone interview by Customer Research Inc.

GG
GARY G.
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018
Great and Dependable Service
Williams Automotive Repair has serviced several of my vehicles over the years. Everytime, I've had an issue...I have received a fair price and prompt service. Never have I had to return one for additional repairs on the same issue. Plus, I have always gotten my vehicles back at the timeline promised.

DS
David S.
Texas
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018 Category: Service
David said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

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