In case you're unfamiliar with the Melbourne, it's Jayco's cheap camper stuck on the back of a lovely Mercedes Benz sprinter chassis. I have no doubt the Sprinter chassis itself will last a half million miles. But at this point I'm truly worried about the camper portion lasting a fifth that.
I'm glad now that it's out of warranty, so I don't have to deal with the dealer (where my rig sat for about four months, getting significant repairs, mostly covered by warranty, to the camper portion). I had my first experience (with a winterization and overall maintenance check) from Genesis last week. (I've known and trusted Brian, the owner, for a long time.)
Genesis took quite a bit longer than Jayco had last year to perform the winterization, but I know they were more thorough and appreciated the checks that they did. They advised me that I need a little more seal work completed (in addition to the shoddy work the dealer has already done) in order to bring things up to speed.
Genesis (self-admittedly) isn't cheap, but you usually get what you pay for and my impression at this point is that this is very true with them. They were thorough and conscientious.
I'm looking forward to them "taking care" of my nice RV for many years to come! Hopefully another half-million miles!
Thank you ofr the great vote of confidence and review. We at Genesis do take customer satisfaction seriously. If there is ever a time we do not meet your expectations pllease let me know and I will make every effort to make it right. We are looking forward to taking care of your coach, remember we are also very well versed at working on the Mercedes chassis as well as the coach portion.
I am very sorry that we have not met your expectations in servicing your RV. Our team and I want you to be assured that we are here to solve anything that may have been missed in the repairs. There was considerable work performed and in fact the three front windows were removed and should have sealed. If there is an issue we have a warranty and will get the coach inside for caring for it. Please respond to the email I have sent.
Again I am sorry I did not meet your expectations.
Thank you for taking the time to give us a review. To answer your question what is a "CUTAWAY" Some chassis manufacturers that build chassis that are sold to RV and other secondary manufacturers chose to use this to describe thier chassis designation. In the case of your GM chassis it was sold to the coach manufacturer with no body or coach work. Great question, Thank you,