Wonderful service and communication by Jason, Ken, Chris and Brian!!
Love these guys!
We love this! When we can *feel* the love in a review, we know we are succeeding at our goal of making our customers feel like family!
We especially appreciate that we have earned both your RV and your automobile business. Thank you! We look forward to seeing you soon!
Allen, thank you for the recommendation! And for spelling out your issue and how we worked with you in a timely manner with great communication. It is reviews like this one that help people make the decision to bring their vehicles to Genesis. We do appreciate it!
Thanks, Lizzy, for the awesome review! It really made our day! Your energy is so great and we enjoyed catering to you, we consider you part of the Genesis family!
Thanks, Greg, for helping spread the word about our work, our service, and what we know to be true! We appreciate your business and your support, and look forward to seeing you again in the future!
Larry, we appreciate the words of high praise! Thank you. We take pride in treating our customers like family, and in doing so we treat their vehicles like our own. And we love that we have earned your business year after year now!
I told Jason I would call him if I heard the cracking again so we can have it fixed. I have heard it 3 more times now. I will be calling.
When I finally got the RV back in place at my house, I was organizing my appliances and noticed that two plugs were removed and not replaced in the kitchen, because it took almost two hours to park the RV, because of mud and getting stuck we cannot bring it out again until we have hard ground so that will probably be late spring. With the plugs dangling and a cord not plugged in which we think is the microwave cord i had to have my sons replace them for me. Now with the amount of money we just paid to fix our RV I don’t like that I had to have my sone finish a job he did not leave undone. Paying $149.00 an hour for the labor that should be given back to us. My son lives in port orchard and drive out here to fix what I could not do. So I really feel we should get a refund of $149 x 2 hours for him to drive out here and finish the job genesis did not do. I took pictures of the plugs dangling and my son working on them.
It would be great to have the credit for his work. He is not employed by Genesis.
First let me apologize for all that you have been through. This is not the type work Genesis sends out. I assure you I will find out what is going on.
I have read your concverns and am meeting with the advisor and shop foreman. I will personally contact you shortly.
Thank you for the recommendation, Karl, and we will always be here to fix whatever you ask us to!
We highly recommend Genesis, they truly are RV experts that you can work with and trust. To those on the road and in need of a good shop, this is definitely one!
Thank you, Michael. We do appreciate the opportunity to earn your business and make sure that you are safe in your new coach! We look forward to working with you for many years to come, and are are especially grateful for your words of high praise! ENJOY that open road!
Note.. I've had a "click" in my steering for quite some time... I've talked to Sparten, and to other truck/rv service centers... no idea what's wrong. Spent a few minutes explaining to Craig..jumped behind the wheel made a few turns and knew exactly what and where the problem is... no safety issue... will have Genesis repair when back
To all of you at Genesis, thank you for making me feel like I was your only customer.... you've earned your wings!!!!
Paul, Thank you so much! We are very happy to have earned a new customer and will pass along your words of praise and gratitude to Jason and Craig! We look forward to seeing you again.
Thank you Craig and Jason, see ya next week!!!
Thank you so much for sharing your experience in detail for others to read, we really do take pride in treating out customers like family!
We wouldn't want you to take off on your trip with that belt loose, and even when we are 'summer-busy' we will work hard to fit customers in for situations like yours.
We appreciate your business, and your loyalty and hope you have a fantastic trip!
Thanks, Tom. We appreciate your review and recommendation. And we really enjoy hearing from customers that like to work with us as much as we like working with them!
We are happy to hear you got right back to camping, enjoy the rest of this summer! Thank you for sharing your experience with us and we are here when you need us!
Thank you so much for the high praise and recommendation, we appreciate it!
We couldn't love this review more! We take great pride in the fact that we treat our customers how we like to be treated, and Jason is an asset, for sure! Thank you for your loyal patronage, we appreciate you!
Thank you very much, we appreciate your business and your high words of praise!