That wasn’t the case this year and although They did a solid job, they missed addressing a couple items I had on the work request, which just isn’t like their usual performance.
I’ll continue to use them and they did a good job on the work that was performed, it’s just that their historical performance has always exceeded my expectations, so I now hold them to a higher threshold...
Thank you for the great constructive review. I would like to talk soon about what was missed, how I can help the team make certain we get back to exceeding the expectations. Thank you again for the sincere review.
Mr. Powell, we are so happy that you shared your experience with our team at Genesis and that you will be recommending us, as that is the greatest compliment we can receive! Thank you!
Thanks, Karen, for taking the time to share this with us! We love being able to serve our customers with care and integrity, and we are thankful to have YOU as a loyal customer!
Thank you for your response. I have read the information provided on your invoice. The technician performed a scan test of the computer finding there was an issue with two cylinders. Since someone prior to us had recently worked on the tune up he then confirmed the ignition system was properly wired. We then tested the fuel delivery system and found it is working. This leaves intermal mechanical problems as a culprit. If I can be of further assistance please contact Brian @ Genesis, 253-473-2336 Thank you, Brian
Work completed as promised. Appreciate the tech briefing when I picked up the vehicle.
Lenn, thank you very much for the thoughtful review! We love hearing that our customers are grateful that we take the time to keep them informed and it encourages us to keep up the practice.
Thank you for the review, David. We work hard to keep our customers informed and happy, and we appreciate your recommendation to others!
Duane, you are very welcome! We are happy we were able to get you right in and taken care of!
Thank you Michael! We will be sure to pass your message on to Jason and we are happy to hear we've earned your repeat business!
Dave, thank you for the review and for taking the time to comment on the communication you received from our team. We definitely want our customers to be involved and feel included every step of the way!
This is where we always bring our Forester in for service.
That is exactly what we love to hear, Eric- Thank you! We appreciate your business and look forward to seeing you next time!
We love hearing this, Jeff, and are grateful to have earned your business and your referrals! We enjoy every opportunity to get to know our customers and are always happy to help however we can!
Thanks, Jeff, for taking the time to give Genesis a review. We appreciate it and are happy you took the time to dewinterize so that your RV is ready to hit the road as soon as you are this spring!
Thank you, Evan! We do strive to do our best for each and every customer. We appreciate that customers like you recognize that and we look forward to seeing you next time!
Cheyenne, we take pride in treating our customers like family and are happy that you shared your great experiences here at Geneses, Thank YOU!
Thank you for your review, Alan! We appreciate your business and especially the confidence you put in us, we will see you next time!
Thank you, Gregory! We know how frustrating and sometimes overwhelming RV problems/issues can be, so we work hard to help our customers understand and also to keep them involved in the process. We are so happy to hear that you are now comfortable with us!
Thank you, Donald, we are proud of our technicians and the service we provide!
Thank YOU, JoAnna! We are grateful to have such a loyal customer in you!