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SureCritic / Genesis Of Austin
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Genesis Of Austin

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(36 Reviews)
5
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Score Details

5 stars
72%
4 stars
11%
3 stars
8%
2 stars
3%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
20
Total ReScores™
4.9
ReScore™ Average
5
Net Promoter Score ®

Business Details

Categories
Contact
(512) 445-0300
No Business Hours Provided

Business Hours

* No Time Zone Provided
4610 South Ih 35 Austin, TX 78745
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Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(36 Reviews)
Write a Review
Recent Reviews
GE
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George E.
Pflugerville, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/21/2024
0
Category: Service
Vehicle service
We bought a 2023 GV 70, we love the vehicle, but we were not told about scheduling months in advance for our first oil change. Also, the vehicle is making a humming sound when it reaches 50 miles an hour on the driver side and it seems like we have to wait months for an appointment so they can service it. The Genesis valet is booked so we would have to be with out a vehicle while ours is getting serviced because there is a long waiting period.
Charles M.
Austin, TX
2018 Genesis G80
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
verified customerVerified Customer
Category: Service
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/23/2022
2
Category: Service
not good
lack of communication from service advisor. had to call three times to get a status of repairs. i was told the service could not be performed due to parts not available upon my last call. i would have appreciated some effort to communicate with me about the repairs that could no be performed before i found out on my third call to the advisor. since i have been going to have my Genesis serviced at SP for 8 years, this was the worse service experience i have had in all such time. likely time to move on.
ALEXA G., Customer Relations Manager from Genesis Of Austin responded on 02/23/2022 08:37 AM

Good Morning, thank you for taking the time to leave us a review and provide feedback. I would like to sincerely apologize for the lack of communication as there is no reason as to why you weren't updated before having to contact our team. I greatly appreciate your feedback as it allows us to know where improvement is needed to make sure this does not happen again. If you would please allow me a few minutes of your time I would love to speak to you over the phone. I would like to further discuss in hopes to make things right and earn your trust.

I look forward to speaking to you.

Alexa Gonzalez
South Point Hyundai/Genesis of Austin
Customer Relations Manager
512-326-2244 ext.305
JK
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James K.
Austin, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
10
Category: Service
Great experience
Tim and Carter were great! Highly recommend
EDWARD M G., Customer Relations Manager from Genesis Of Austin responded on 02/15/2022 03:04 PM

Thank you so much for your review. I am glad Tim and Carter were great. 

Eddie Gomez
Inventory & Delivery Manager
South Point Hyundai
Genesis of Austin
4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Email: hydelivery@southpointauto.com
JS
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Joseph S.
Fredericksburg, TX
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2021
verified customerVerified Customer
8
Category: Service
Personnel were very accommodating on this unique visit
On a prior visit I was told I needed wheel balancing and wheel alignment. I chose to wait until my annual service to get it done. But in between I made quick plans to drive to Missouri to visit my brother starting in five days. . I called to schedule the alignment. They were booked up but worked with me when they understood my situation.
DONNIE W., Fixed Operations Director from Genesis Of Austin responded on 10/04/2021 06:27 AM

We appreciate you taking time to fill out the review. I am glad to see we provided great service. 

Donnie Wetsel
Fixed Operations Director
512-445-0300
JS
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Joseph S.
Fredericksburg, TX
2017 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/15/2021
verified customerVerified Customer
9
Category: Service
Safety recall visit went fine
Biggest area of concern. The staff does not greet incoming drivers in a reasonable time. Bad first impression.

Once they get to you, they are very pleasant and helpful.
DONNIE W., Fixed Operations Director from Genesis Of Austin responded on 08/19/2021 07:00 AM

We appreciate the feedback. I will be contacting you to discuss your visit. Thank you. 

Donnie Wetsel
Fixed Operations Director
512-445-0300
Verified Customer
New Braunfels, TX
2018 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2021
verified customerVerified Customer
Category: Service
Carolyn at South Point is GREAT!
Carolyn was extremely helpful in scheduling service and keeping me updated. Going back to her as long as I own the vehicle.
Recommended
DONNIE W., Fixed Operations Director from Genesis Of Austin responded on 07/26/2021 09:34 AM

I am very happy to see we provided excellent service. We appreciate the 5 stars and look forward to seeing you again. Thank you. 

Donnie Wetsel
Fixed Operations Director
512-445-0300
JC
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Javier C.
Austin, TX
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021
verified customerVerified Customer
Category: Service
Fast and freindly
Appointment of service was fast and the staff was extremely friendly and professional.
Recommended
GERALD W. from Genesis Of Austin responded on 04/21/2021 05:39 AM

Thank you taking time to respond to our survey. I appreciate your feedback and support for your advisor Ms Patricia.
I will share this with her. We look forward to assisting you in the future and if there is anything we can do, please do not hesitate to contact us.
Thanks again,
Gerald Watson
Fixed Operations Support

RR
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Ronald R.
Kyle, TX
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2021
verified customerVerified Customer
Category: Service
RR
Genesis service does a fine job
Recommended
GERALD W. from Genesis Of Austin responded on 02/11/2021 09:25 AM

Thank you very much for responding to our survey.
We appreciate you business and look forward to assisting you for any future service needs.
Thanks again,
Gerald Watson
Fixed Operations Director

TF
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Thomas F.
Austin, TX
2018 Genesis G80
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/26/2021
verified customerVerified Customer
Category: Service
Amount of time completion of service takes
Same as original survey.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/09/2021
Category: Service
Service lacking
Same as previous answer


My answer below reflects the automobile
I would recommend Hyundai vehicles but not sure about the service department.
Recommended
GERALD W. from Genesis Of Austin responded on 02/10/2021 12:13 PM

Thank you very much for responding to our survey and providing your feedback. We will use the information constructively as move forward. Our new Service Director Donnie Wetsel, will be reaching out to you for further review.
Thanks again,
Gerald Watson
Fixed Operations Director

GERALD W. from Genesis Of Austin responded on 02/26/2021 01:00 PM

Thank you very much for taking time to speak with me this afternoon. I certainly appreciate your time value your comments as this helps us to improve our level service to all our customers.
If there is anything we can do to assist you please do not hesitate to call on us.
Thank you again,
Gerald Watson
Fixed Operations Director

RC
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Raul C.
Austin, TX
2018 Genesis G80
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2021
verified customerVerified Customer
Category: Service
Great Dealership
The Dealership is excellent. I just brought my sister up from a 3 1/2 hour drive to purchase a vehicle from this dealership on Jan 2, 2021. We are repeat customers!
The recommended warranty repair from Genesis was very invasive and may or may not have resolved the issue. I'll deal with the intermittent creek in the panoramic sunroof. Other than that I'm very please with the vehicle.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/04/2021
Category: Service
Good Dealership
I posted in previous question on this survey. Please se those comments
Recommended
GERALD W. from Genesis Of Austin responded on 02/06/2021 07:15 AM

Thank you for returning our survey. I sincerely apologize for the procedure recommended by the manufacturer did not resolve the noise. We appreciate your business and will continue to work with manufacturer to repair the roof noise.
Thank you for brining this to my attention.
Gerald Watson
Fixed Operations Director

Verified Customer
Austin, TX
2018 Genesis G80
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2021
verified customerVerified Customer
Category: Service
Promise to Commitment
*Recommended services needed for my vehicle were clearly explained.
*Due to out of stock parts, efforts were made to get the parts overnighted and immediate scheduling to bring in my car to get all work successfully completed.
*Due to my long hours at my place of business, Genesis of Austin was able to pick up and drop off my car which I was most grateful.
*Piece of mind that the needed urgent repairs are fixed and ease of mind in driving my car.
*Love my Genesis, going on about 3 1/2 years and it’s great knowing that staff like Gilbert Cisneros are looking out for customers like myself.
Keep up the good work and quality customer service.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/22/2021
Category: Service
Trying to get a hold of anyone
Still waiting on parts to complete my service. Went in for an oil change and was told required about five other repairs.
Not Recommended
GERALD W. from Genesis Of Austin responded on 01/24/2021 06:32 AM

Thank you for returning our survey. I sincerely apologize that my staff did not provide you with 5 Star service.
I have left a message on your voicemail with my personal cell phone number and will also be reaching out on Monday to work with you to address your concerns.
Sincerely,
Gerald Watson
Fixed Operations Director

GERALD W. from Genesis Of Austin responded on 01/27/2021 04:45 PM

Thank you speaking with me this evening. I am pleased that everything went well and repairs are completed to your satisfaction. Thank you for the opportunity to assist you and if we can of any assistance in the future, please do not hesitate to call on us.
Thanks again,
Gerald Watson
Fixed Operations Director

LB
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Leah B.
Austin, TX
2018 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2020
verified customerVerified Customer
Category: Service
Outstanding service
Caroline and Gilbert treated me like royalty. My car was returned to me in immaculate condition. Both went above and beyond to accomodate my needs during an obviously busy time for them. I am very pleased with all aspects of my service there.
Recommended
GERALD W. from Genesis Of Austin responded on 12/18/2020 02:19 PM

Thank you for completing our survey. I will share your response and kind words with Gilbert and Carolyn.
We appreciate your business and look forward to assisting you in the future,
Thanks Again,
Gerald Watson
Fixed Operations Director
(512) 326-2244  ext 233

Verified Customer
Kyle, TX
2018 Genesis G80
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2020
verified customerVerified Customer
Category: Service
Mulligan
The service manager was empathetic and professional. Satisfied!!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/15/2020
Category: Service
Uggh
Just awful
Not Recommended
GERALD W. from Genesis Of Austin responded on 12/16/2020 02:37 PM

Thank you for taking time to complete our survey and bringing this to my attention. Please accept my sincere apology for our not providing you with 5 Star service. I appreciate your taking time to speak with me this afternoon. We value your business and look forward to assisting you in the future and showing that we can and will do better.
If there is anything I can do to assist your or you have any questions, please do not hesitate to contact me.
Sincerely,
Gerald Watson
Fixed Operations Director
(512) 326-2244 ext 233

SS
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Seungjun S.
Austin, TX
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2020
verified customerVerified Customer
Category: Service
Smart service advisor, Good service.
Smart service advisor, Good service.
Recommended
GERALD W. from Genesis Of Austin responded on 11/11/2020 12:52 PM

Thank you for taking time to respond to our survey.
We appreciate your business and look forward to assisting in the future.
Gerald Watson
Fixed Operations Director
(512) 326-2244 ext 233

CM
gravatar
Charles M.
Austin, TX
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2020
verified customerVerified Customer
Category: Service
Genesis Service
Had a great experience with the velvet service everything went smooth my only question is the almost 2 week wait to get a scheduled appointment.
Recommended
ELLEN B., Service Director from Genesis Of Austin responded on 08/06/2020 06:16 AM

Thank you for your positive feedback.  We appreciate your business and hope to continue to provide you with the five star service you deserve.

Sincerely,

Ellen M Bone
Service Director
ellen@southpointauto.com

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