Genesis Of Carlsbad

Hey Ramaiah,

Hi, thank you for your time to fill out this survey, it plays an important role towards our goal of having completely satisfied customers. I am Sorry to hear about the Valet not working. we have a very specific system in place. I see you made your appointment online, next time if you call to make the appointment, we can get the valet all set up. Also, I see the note about a concern, but it’s also documented that the concern happens at 100mph, and under 100mph the car is fine. due to this is, I would be able to diagnose as our technicians can only drive the posted speed limit. Next time I hope we are able to make sure you had a 5-star experience.  We appreciate your business. 

Thanks for your Time,

Thomas Bassett
Service Manager
760-929-4900

I apologize that we did not have a Genesis loaner available and had to provide you with a Hyundai. We do our best to have them, however all 3 ended up being out on unexpected long term repairs. I will share your concerns with Dealership Ownership regarding possibly providing us with more Genesis Loan cars to fulfill our customer needs. 
I also want to Thank you for your patience while we were only on our 2nd day with our new loaner software, I wish we could have been faster and I apologize that you were affected by our brand new system that Genesis had just launched. We are getting faster at it everyday. 

Thank you for the review. I would like to understand where we failed to provide a positive service experience for you and your vehicle on your recent service visit. I see that you have mentioned our facility improvements, so please feel free to use our Valet service in the future. If there is anything else we can improve upon to ensure you have a 5-star experience on your next visit, please let us know, your COMPLETE satisfaction is very important to us. We greatly appreciate the feedback and thank you for choosing Genesis of Carlsbad for your vehicle service needs.

Thank you for visiting us during this Pandemic. We understand that reviewing us as a score of 1 out of 10 for comfort of waiting area and amenities was due to the fact that we have our lobby closed to customers to protect all of our customers and our staff, but I assure you under normal operating procedures, we have a very comfortable waiting area, have gourmet coffee, snacks and water available to all of our customers. 

In regards to the concern with your vehicle that you brought to our attention when you dropped off, we will need to schedule you a future appointment for that, as for when I scheduled you maintenance appointment, you had not mentioned it. We want to make sure the right technician is diagnosing the vehicles, and our maintenance technicians are not certified to do so. However, my recommendation would be to schedule this when we are open for normal business and can offer you valet service. 

Please let me know if there is anything else we can do for you at this time.  And again I aplogize that our restrictions with COVID has negatively impacted your experience here. 

Gillian Roberts
Parts and Service Director
gillianr@bobbakerhyundai.com
760-929-4900

Me McElroy, the audio still isn't working after Genesis Techline had us replace the Amp this last time? If that is the case let me know so we can reschedule you  We are still open during this time M-F 8-5, and Genesis Technical center is still open as well. However, we have temporarily had to stop performing valet services, but still can provide a loaner. 

Please let me know and I am sorry this is still occurring, we will continue to work with Genesis Technical assistance for their next recommendation  

Thank you for your feedback Mr. Burger, I know we spoke several times about the challenges with doing a valet to you in Fallbrook. I appreciate your patience while we worked through the loaner issue with you. At least we are all aware now of your specific circumstances regarding doing a valet, and we will do everything we can in the future to accommodate you the best we can. 

Gillian Roberts
Parts and Service Director
gillianr@bobbakerhyundai.com
760-929-4900 ext 202

Thank you for your feedback Ms. Kan. I know our operations director, Jamey Watson, has reached out to you to discuss further. Please reach back out to him at your convenience, so that we can better assist you. 

Gillian Roberts
Parts and Service Director
gillianr@bobbakerhyundai.com
760-929-4900 ext 202