Service Department's Reviews

4.2

(13 Reviews)

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Pamela S.

Colorado Springs, CO

10/20/2021

Category: Service

Service - none existent.

We have a Genesis G-90; we have been calling the service department at Chapel Hills Genesis for 3 days now, no answer or no return call. We finally called and spoke to the receptionist, she took our name and phone number and said she would put it on Gregory Matthew’s Desk and when he got back from the dentist, he would call, he must still be at the dentist because we have not received a return call. We called again and spoke to the receptionist for a second time and left a voice message for the service department, no return call. This is getting to the point of being ridiculous! They were quick in taking our money for the new automobile, but follow up service is non-existent. We called Genesis of Littleton, who took our call immediately and we have a scheduled an appointment. Very disappointed in Chapel Hill Genesis, you have lost our business!

KATHY E., Customer Relations Manager from Genesis Of Colorado Springs responded on 10/21/2021 10:47 AM

Hello Pamela
Thank you for sending your review to us. I am very sorry nobody ever got back to you. Our Service Director, David Ewing is addressing this with our staff. David will also be calling you to get some more information from you. In the meantime if I can be of any help please give me a call or email me. Have a nice day!

Kathy Ewing
Customer Relations Manager
719-867-6664

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