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Genesis Of Cool Springs

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(23 Reviews)
81
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Score Details

5 stars
88%
4 stars
10%
3 stars
<1%
2 stars
<1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
3
Total ReScores™
5.0
ReScore™ Average
81
Net Promoter Score ®

Business Details

Categories
Auto Repair, New Car Dealer, Genesis Dealer
Contact
(615) 550-7330
No Business Hours Provided

Business Hours

* No Time Zone provided
201 Comtide Court Franklin, TN 37067
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Sales Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(23 Reviews)
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Recent Reviews
AS
gravatar
Alexander S.
Franklin, TN
2022 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
verified customerVerified Customer
10
Category: Sales
Great overall experience.
Huge fan of the Genesis brand and its continued push into the American market. Was very happy to find a dealership near me. The dealership quickly followed up with me after my initial inquiry and had an onsite test drive scheduled within 2 days.

The sales consultant Kim was awesome throughout the whole process. Every staff member I interacted with was professional, friendly, and knowledgable. The whole sales process only took a few hours and was very transparent throughout the whole thing. Overall it was a great experience from start to finish and I appreciate the continued follow up from the dealership team after the purchase.

The car has far exceeded my expectations and I couldn't be happier with the purchase.
MIKAELA M. from Genesis Of Cool Springs responded on 12/20/2021 04:56 PM

Hi There,
We appreciate your business! Our pleasure to have you and glad Kim coul assist you in the purchase of your handsome new vehicle! Thank you for taking of your time to do the survey too. Please let us know if you have any questions!

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