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SureCritic / Genesis Of Fayetteville
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Genesis Of Fayetteville

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(34 Reviews)
72
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Score Details

5 stars
81%
4 stars
9%
3 stars
4%
2 stars
2%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
6
Total ReScores™
4.5
ReScore™ Average
72
Net Promoter Score ®

Business Details

Categories
Contact
(910) 864-7100
No Business Hours Provided

Business Hours

* No Time Zone provided
1960 Skibo Road Fayetteville, NC 28314
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Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(34 Reviews)
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Recent Reviews
Verified Customer
Southern Pines, NC
2022 Genesis Gv80
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/03/2022
verified customerVerified Customer
5
Category: Service
They damaged my vehicle when it was being serviced
They damaged my vehicle when being serviced. Did not notice until the vehicle was returned to me & I pointed it out to the valet/concierge person who returned my vehicle. Will take over 1 month for them to get my vehicle back to the dealership for repairs. My options for service are limited because I have a 2022 Genesis. This dealership is the only one who services my area so I'm stuck.
MICHAEL T H., General Manager from Genesis Of Fayetteville responded on 02/09/2022 02:17 PM

We apologize and thank you for noticing the undercarraige had been damaged. We have you scheduled for a professional to repair the vehicle and we'll make sure you're completely satisfied. Thank you for your patience and understanding. 

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