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SureCritic / Genesis Of Huntington
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Genesis Of Huntington

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(7 Reviews)
76
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Score Details

5 stars
72%
4 stars
9%
3 stars
13%
2 stars
1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
3
Total ReScores™
4.7
ReScore™ Average
76
Net Promoter Score ®

Business Details

Categories
Contact
(631) 385-4343
No Business Hours Provided

Business Hours

* No Time Zone provided
1221 E. Jericho Turnpike Huntington, NY 11743
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Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(7 Reviews)
Write a Review
Recent Reviews
Verified Customer
Massapequa, NY
2019 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/14/2020
verified customerVerified Customer
Category: Service
Satisfied yet disappointed in the end
Using the genesis connect was a pain to get an appointment. Took over a week and no one ever called me back. I kept having to contact them. Ultimately I contacted the dealership myself and got an appointment to have the car picked up immediately and provide me with a loaner. Since they were trying to replicate the problem with my air conditioning system they needed to drive it fo over 30 miles. Thankfully there was nothing seriously wrong but when the car was returned to me it was completely empty-no gas. The valet told me he didn’t have time to clean the car or too off the tank but would make it up to me the next time. I had no idea the tank was empty so when I went out that evening I was quite surprised. Not awful, just disappointing.
Recommended
JOHN C B., Service Manager from Genesis Of Huntington responded on 07/14/2020 07:40 AM

Hi,

  Thank you for taking your time to leave us positive feedback! I apologize we let you down on the valet portion of your service experience. I have made the appropriate notes on your account and we will make this right for you on your next visit to service. I appreciate your feedback, whether it is positive or negative it is the feedback from our customers that will help me to better coach my team to better serve all customers going forward. Thank you for your time and we look forward to exceeding your expectations on your next visit to service!

Thank you,

John Byers Jr.
Service Manager
Huntington Hyundai
631-673-1876
johnb@huntingtonjeep.com
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