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SureCritic / Genesis Of Huntington
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Genesis Of Huntington

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(7 Reviews)
76
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Score Details

5 stars
72%
4 stars
9%
3 stars
13%
2 stars
1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
3
Total ReScores™
4.7
ReScore™ Average
76
Net Promoter Score ®

Business Details

Categories
Contact
(631) 385-4343
No Business Hours Provided

Business Hours

* No Time Zone provided
1221 E. Jericho Turnpike Huntington, NY 11743
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Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(7 Reviews)
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Recent Reviews
Verified Customer
Greenlawn, NY
2019 Genesis G70
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/02/2021
verified customerVerified Customer
Category: Service
Genesis Service Appointment Faiilure
I was disappointed with my first service experience with Genesis G70. I was initially contacted via email from Genesis to schedule my first motor oil change. I scheduled it on the Genesis app and nothing happened. I contacted the dealership and they told me the app does not work for scheduling service. As a result I didn't receive the "white glove service" promised my Genesis. I had to drop the car off myself and didn't receive a loaner car.
Not Recommended
JOHN C B., Service Manager from Genesis Of Huntington responded on 05/04/2021 08:09 AM

Hi,

  Thank you for taking your time to speak with me today. I appreciate your feedback and will work with my staff to ensure these issues do not happen again. I will also work with my local rep to get the online/application scheduler properly working for future visits. Your feedback means a lot to me and I will do my best to make sure your next visit and all future visits go smoothly for you. Below is my contact information if you need any help with the vehicle, I am available by phone as well as by email. We look forward to exceeding your expectations on your future visits to service. Thank you for your time and have a good day! 


Thank you,

John Byers Jr.
Service Manager
Genesis of Huntington
631-673-1876 ext 456
johnb@huntingtonjeep.com
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