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Genesis Of Laguna Niguel

Average Score
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(17 Reviews)
-100
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Score Details

5 stars
63%
4 stars
13%
3 stars
15%
2 stars
5%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

Categories
Auto Repair, New Car Dealer, Genesis Dealer
Contact
(949) 485-3700
Business Hours

Business Hours

Mon
9:00 AM - 5:00 PM
Tue
9:00 AM - 5:00 PM
Wed
9:00 AM - 5:00 PM
Thu
9:00 AM - 5:00 PM
Fri
9:00 AM - 5:00 PM
Sat
9:00 AM - 5:00 PM
Sun
closed
* No Time Zone provided
28432 Camino Capistrano Laguna Niguel, CA 92677
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Sales Department's Reviews
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(17 Reviews)
Write a Review
Recent Reviews
AL
gravatar
Anne L.
Rancho Mission Viejo, CA
2021 Genesis Gv80
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/02/2021
verified customerVerified Customer
Category: Sales
Sub optimal customer service
Would not recommend
Not Recommended
Robert H., Reputation Manager & Assistant to Service Director from Genesis Of Laguna Niguel responded on 02/04/2021 10:02 AM

Anne,

We apologize you didn't have a completely satisfying 5-star experience that you deserve. We do our best to ensure the highest quality customer service and have forwarded this situation to the GM so this does not happen again. We hope that you give us another opportunity to give you the quality service you deserve, and have your vehicle serviced with our service department. We know our advisors will be able to turn your experience into a positive one, and we hope to see you again. Have a wonderful rest of your week!

Bobby H.
Reputation Manager &
Assistant to Service Director
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