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SureCritic / Genesis Of Laguna Niguel
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Genesis Of Laguna Niguel

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(36 Reviews)
52
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Score Details

5 stars
76%
4 stars
12%
3 stars
4%
2 stars
4%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
5
Total ReScores™
5.0
ReScore™ Average
52
Net Promoter Score ®

Business Details

Categories
Contact
(949) 485-3700
No Business Hours Provided

Business Hours

* No Time Zone provided
28432 Camino Capistrano Laguna Niguel, CA 92677
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Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(36 Reviews)
Write a Review
Recent Reviews
Verified Customer
San Clemente, CA
2022 Genesis Gv70
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/18/2022
verified customerVerified Customer
2
Category: Service
Not happy at all
Must a lot more courteous
Madison B. from Genesis Of Laguna Niguel responded on 02/18/2022 11:15 AM

Per Genesis guidelines, we cannot replace parts that are working fine. We tested them and there was no streaking or any other issue. We do not believe a bad score was deserved for following guidelines set by Genesis overall. Hopefully you have better luck at another dealership.

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