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SureCritic / Auto Repair / Genesis Of Melbourne
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Genesis Of Melbourne

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(33 Reviews)
75
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Score Details

5 stars
90%
4 stars
6%
3 stars
1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
75
Net Promoter Score ®

Business Details

Categories
Auto Repair, New Car Dealer, Genesis Dealer
Contact
(321) 723-4500
No Business Hours Provided

Business Hours

* No Time Zone provided
915 W. New Haven Ave. Melbourne, FL 32901
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Sales Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(33 Reviews)
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Recent Reviews
SL
gravatar
Sophia L.
Palm Bay, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/24/2024
0
Category: Sales
Unacceptable Behavior
If giving no stars was an option I would! What I witness today by Roberto Fleites (Fixed Operations Director) was unbelievable. I was a witness to the most unprofessional hostile manger I have ever witness in my life. The behavior of Mr. Fleites was unacceptable and Genesis of Melbourne should be very embarrassed of his representation of their dealership. A dissatisfied customer requested to get further assistance from the manger (him) believing that his questions would be answered but this never happened because the opportunity never came. Immediately upon Mr. Fleites entering the service center he aggressively told the customer to give him the keys to loaner rental, get his car leave and that they will not service him or his car. It escalated immediately. All the customer in the lobby and in the service center witness the most chaotic exchange between the customer and manger. Would anyone expect this from someone in a managerial position? His demeanor was hostile and antagonizing. I will be reaching out to the general manager and I have already filed a formal complaint with corporate. With hopes that this will be handled in the proper manner.
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