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SureCritic / Genesis Of Norman
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Genesis Of Norman

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(31 Reviews)
91
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Score Details

5 stars
92%
4 stars
2%
3 stars
1%
2 stars
2%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores™
5.0
ReScore™ Average
91
Net Promoter Score ®

Business Details

Categories
Contact
(405) 554-4551
No Business Hours Provided

Business Hours

* No Time Zone Provided
551 N. Interstate Dr Norman, OK 73069
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Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(31 Reviews)
Write a Review
Recent Reviews
Verified Customer
Norman, OK
2020 G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2022
verified customerVerified Customer
9
Category: Sales
I felt good about my interaction with Chad Harris and how he helped me
Chad Harris helped with the purchase of a new Genesis G80. Not high pressure at all.
BM
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BOBBY M.
Duncan, OK
2022 GV70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2022
verified customerVerified Customer
10
Category: Sales
Warranty work
I cannot say enough about AutoMax Genesis of Norman. They have been prompt in service whether it be warranty work or regular maintenance. They have driven 60 miles one way to pick up my car for service while leaving me a Genesis in return per the Genesis agreement. My car has always been returned the same day even washed and cleaned. I like the fact that there is one person who handles Genesis customers in the service department. I hear stories from
Others in a FB group about other dealerships and bad experiences and I am so thankful that i am not one of those Genesis customers. The manager of the dealership has even made contact with me to make sure I have been happy and satisfied with service. They are a true reflection of a luxury brand dealership!!!
JG
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JESSICA G.
Village, OK
2020 G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2022
verified customerVerified Customer
10
Category: Sales
Pleasant experience
Jeremy always makes appointments easy. The team takes great care of my vehicle. Service area is clean looking and staff friendly. Although Genesis offers concierge service, I prefer to drop off car to just see everyone. They always have a loaner for me.
CB
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CYNTHIA B.
Oklahoma City, OK
2021 GV80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2022
verified customerVerified Customer
10
Category: Sales
Oil change
Always have a great experience
KC
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Ken C.
Kingston, OK
2019 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
verified customerVerified Customer
9
Category: Service
NORMAL oil/filter, tire service
Purchased our GENESIS G90 elsewhere and was unhappy with failed service. Tried NORMAN and met JEREMY IMES. Been completely satisfied ever since. Jeremy is as asset to this facility.
WD
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Willie D.
Lawton, OK
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
verified customerVerified Customer
10
Category: Service
Thank you for all that you do!!
Awesome Job!
DANNY M., SERVICE MANAGER from Genesis Of Norman responded on 10/27/2021 06:04 AM

THANK YOU FOR TAKING THE TIME TO SEND IN A REVIEW AND THANK YOU FOR YOUR KIND WORDS. WE LOOK FORWARD TO SEEING YOU AGAIN AND THANK YOU FOR YOUR BUSINESS.

Danny Morgan
Service Manager
405-364-2000
Verified Customer
Mustang, OK
2020 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2021
verified customerVerified Customer
10
Category: Service
Great!
Best Genesis dealer around
DANNY M., SERVICE MANAGER from Genesis Of Norman responded on 09/07/2021 05:59 AM

THANK YOU FOR TAKING THE TIME TO SEND IN A REVIEW WE REALLY APPRECIATE IT. WE LOOK FORWARD TO SEEING YOU ANAIN IN THE FUTURE.

Danny Morgan
Service Manager
405-364-2000
WD
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Willie D.
Lawton, OK
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2021
verified customerVerified Customer
10
Category: Service
Service
My recent visit to Genesis of Norman Oklahoma was outstanding and I was very very pleased with the experience. Thank you for your Service!!!
Willie N Dears Jr
CHERIDAN O., Service Director from Genesis Of Norman responded on 08/11/2021 06:11 AM

Thank you very much for taking a few moments of your time to post our review. We greatly appreciate your business and wonderful compliments to our TEAM. We all work very hard to ensure your satisfaction. We look forward to seeing you at the next routine service visit. Stay Safe. Stay Healthy!

Sincerely,
Your Automax Hyundai/Genesis Service and Parts TEAM
Verified Customer
Mustang, OK
2020 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2021
verified customerVerified Customer
Category: Service
Great
Best service in the nation.
Recommended
CHERIDAN O., Service Director from Genesis Of Norman responded on 07/14/2021 12:11 PM

Thanks so much for taking your time to post our 5 Star review. We greatly appreciate your business and compliments to the TEAM. We ALL work very hard to ensure we are the best in the Nation! We look forward to seeing you at the next routine service visit. Have a GREAT week. Stay Safe. Stay Healthy!

Sincerely,
Your Automax Hyundai/Genesis Service and Parts TEAM
Verified Customer
Mustang, OK
2020 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
verified customerVerified Customer
Category: Service
Great seevice
They are always amazing
Recommended
CHERIDAN O., Service Director from Genesis Of Norman responded on 06/22/2021 02:45 PM

Thank you very much for taking your time to post our 5 Star review. We greatly appreciate your business and loyalty to our Dealer. We look forward to seeing you at the next routine service visit. Have a wonderful week. Stay Safe. Stay Healthy!

Sincerely,
Your Automax Hyundai/Genesis Service and Parts TEAM
Verified Customer
Mustang, OK
2020 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2021
verified customerVerified Customer
Category: Service
Wonderful
Service is always great.
Recommended
CHERIDAN O., Service Director from Genesis Of Norman responded on 06/03/2021 09:25 AM

Thank you very much for taking your time to post our 5 Star review. We greatly appreciate your business and loyalty to Automax. We look forward to working with you at the next service visit. Have a wonderful week. Stay Safe. Stay Healthy!

Sincerely,
Your Automax Hyundai/Genesis Service and Parts TEAM
KC
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Ken C.
Kingston, OK
2019 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2021
verified customerVerified Customer
Category: Service
Clean professional business.
Totally satisfied.
Recommended
CHERIDAN O., Service Director from Genesis Of Norman responded on 03/29/2021 07:09 AM

Thank you very much for taking your time to post our 5 Star review. We greatly apprecaite your time and business. You are a valued Genesis customer. We look forward to seeing you at the next routine service visit. Have a wonderful week. Stay Safe. Stay Healthy!

Sincerely,
Your Automax Hyundai/Genesis Service and Parts TEAM
Verified Customer
Mustang, OK
2020 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2021
verified customerVerified Customer
Category: Service
Great
Wonderful service!!
Recommended
CHERIDAN O., Service Director from Genesis Of Norman responded on 03/27/2021 10:08 AM

Thank you very much for taking your time to post our 5 Star review. We all work very hard to ensure your satisfaction at each service visit. You are a valued Automax customer. We greatly appreciate your business and loyalty to our dealer. We look forward to seeing you next time. Have a wonderful weekend. Stay Safe. Stay Healthy!

Sincerely,
Your Automax Hyundai/Genesis Service and Parts TEAM
AM
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Anthony M.
Village, OK
2019 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/24/2021
verified customerVerified Customer
Category: Service
CHERIDAN O., Service Director from Genesis Of Norman responded on 03/25/2021 01:25 PM

Thank you very much for taking your time to post our review. We all work very hard to ensure your satisfaction at each service vist. We apologize for whatever inconvenience you may have experienced that fell below a 5 Star rating. We are interested in how we can better serve you in order to earn that 5 Star review. We will reach out to you in order to review your most recent visit. We look forward to visiting with you soon. Have a GREAT week. Stay Safe. Stay Healthy!

Sincerely,
Your Automax Hyundai/Genesis Service and Parts TEAM
Verified Customer
Mustang, OK
2020 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2020
verified customerVerified Customer
Category: Service
Amazing
Wonderful dealership
Recommended
CHERIDAN O., Service Director from Genesis Of Norman responded on 12/30/2020 01:00 PM

Thank you very much for taking a few moments of your time to post our 5 Star review. We greatly appreciate your business and compliment to our TEAM. We all work very hard to ensure your satisfaction at each visit to the dealership. We look forward to seeing you at the next routine service visit. Best Wishes in the New Year. Stay Safe. Stay Healthy!

Sincerely,
Your Automax Hyundai/Genesis Service and Parts TEAM
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