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This “NEW” car purchase from Roseville, Genesis is turning into a nightmare. I have owned numerous cars including Lexus and Porsche.
Upon asking to test drive this advertised car I was informed by salesman (S.T.), as he dragged a huge charger across the street that the car had been sitting so long the battery was dead and upon a test drive found out that the tires had flat spots. After jumping the car and letting it run for a while, we took it for a test drive.
The vehicle ride was uncomfortable down the street to the freeway. Upon entering the freeway it was very apparent that the GV80 had a problem with the tires to the point I could feel it through my seat and I saw the steering wheel shake. I took a turn driving and my 2002 Acura MDX with the same Michlin’s rides smoother.
After several times in the shop Genesis service team determined the tires needed to be replaced. This is an $80,000, GV80 not a used “as is” vehicle.
Update: Additionally, a letter was sent on February 23, 2024 to the president Christopher Schaffer @ NorCal Automotive Group. No response.
I started with Genesis Customer Care and they quickly car got back to me the same day. Genesius Customer Care followed up with me saying the Roseville General manager general manager, (Joey) would be getting involved. He did, through the service department, he offered to sell me “NEW” tires for my “NEW” car. Seriously!
The replacement tires are in the parts department just need Genesis to make it right getting them on my SUV.
Purchased SUV December 15, 2023 its now March 7, 2024 and still waiting for Roseville Genesis to make this right.
David G