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SureCritic / Genesis Of St. Joseph
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Genesis Of St. Joseph

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(10 Reviews)
100
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Score Details

5 stars
79%
4 stars
8%
3 stars
8%
2 stars
<1%
1 star
4%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
100
Net Promoter Score ®

Business Details

Categories
Contact
(816) 233-9149
No Business Hours Provided

Business Hours

* No Time Zone Provided
3100 S. Belt Highway Saint Joseph, MO 64503
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Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(10 Reviews)
Write a Review
Recent Reviews
RW
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Ricky W.
Kansas City, KS
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
verified customerVerified Customer
10
Category: Service
Rick W
This is a very good service department. Greet me by my name, review with me my maintenance services that will be preformed this visit and what needs to be done on my next upcoming appointment. Very professional.
KT
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Kimbra T.
Kansas City, MO
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2021
verified customerVerified Customer
10
Category: Service
Excellent experience
Matt cared for my car during the service period. He sent a text when he received my car and kept me informed before, during and after the service.
KT
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Kimbra T.
Kansas City, MO
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
verified customerVerified Customer
Category: Service
Matt provided excellent customer service
Entire experience exceptional. Thank you Matt
Recommended
RC
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Ronald C.
Saint Joseph, MO
2019 Genesis G70
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/15/2021
verified customerVerified Customer
Category: Service
Stay away
They just want your money
Not Recommended
FF
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Frank F.
Saint Joseph, MO
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2021
verified customerVerified Customer
Category: Service
Reed in St Joseph no longer is a Genesis dealer. Very disappointing.
The dealership is fine but no longer a Genesis dealer.
Recommended
Verified Customer
Overland Park, KS
2020 Genesis G70
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/13/2020
verified customerVerified Customer
Category: Service
Oil Change
The service staff tried very hard to be professional for my oil change. However, the oil in my car was already drained before they realized they didn't have the correct filter (even though it was a scheduled oil change). I had to get a loaner car, get my car back the next day, so it was a hassle. The staff was very appropriate about the whole business, and I know these things can happen. However, I can't be overly impressed.
Not Recommended
JEFF M. from Genesis Of St. Joseph responded on 11/17/2020 09:52 AM

Thank you for your review, we appreciate your feedback.  I wanted to take a moment and apologize for the inconvenience due to the lack of parts on hand.  Although not an excuse, we are currently in the transition of moving the Genesis franchise to our Merriam Ks. location.  Your feedback will be used as a coaching tool for our team. Thank you again for servicing with us and taking the time to fill out the survey.

HP
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Harry P.
Stewartsville, MO
2019 Genesis G70
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/30/2020
verified customerVerified Customer
Category: Service
Great job
It was great but I was unclear on how to do the Concierge services but I know now
Recommended
JEFF M. from Genesis Of St. Joseph responded on 10/01/2020 07:42 AM

Thank you for your review Harry.  We appreciate your feedback!  I apologize for the confusion on our valet program.  If you have any queastions don't hesitate to reach out to us.  Thank you again for your service and review!

KT
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Kimbra T.
Kansas City, MO
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2020
verified customerVerified Customer
Category: Service
Helpful, friendly, attentive
My seat was in a different position and I hit my head on the roof when I got in my car.
Recommended
FL
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Frank L.
Saint Joseph, MO
2017 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/01/2020
verified customerVerified Customer
Category: Service
They try very hard to please.
Very good review
Recommended
JEFF M. from Genesis Of St. Joseph responded on 03/05/2020 05:50 AM

Thank you for your review, we appreciate your feedback!

LL
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Linda L.
Kansas City, MO
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2020
verified customerVerified Customer
Category: Service
Service
Excellent
Recommended
JEFF M. from Genesis Of St. Joseph responded on 03/05/2020 05:46 AM

Thank you for your review, we appreciate your feedback!

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