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Genesis Of Tulsa

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(26 Reviews)
33
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5
3
Total ReScores
4.7
ReScore Average
33
Net Promoter Score ®

Business Details

Categories
Contact
(918) 622-4175
No Business Hours Provided

Business Hours

* No Time Zone provided
9777 S Memorial Drive Tulsa, OK 74133
Service Department's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(26 Reviews)

RR
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Russell R.
Tulsa, OK
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/02/2022
verified customer Verified Customer
3
Category: Service
Not pleased
Repair didn’t result in any change in parking sensor behavior. They are still erratic. Service Advisor not cooperative and argumentative. Had to wait an excessive amount of time (45 minutes or more) after arriving at dealership to pickup vehicle while paperwork was completed. These are some reasons I try to avoid services here except for warranty work. Not what I would call a Genesis experience. So, I got new tires at Costco and battery replacement and Service at Meineke. Good service there and no up selling for unnecessary injection cleaning.
Brian F., Service Manager from Genesis Of Tulsa responded on 03/04/2022 09:31 AM

Thank you Russell, for taking the time to let us know these issues. I will be reaching out to learn more about your visit! We appreciate your business and I look forward to speaking with you! 

Brian Finley
Service Manager
918-992-6491
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